Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Toon meer
Bedrijf heeft geantwoord
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Toon meer
Bedrijf heeft geantwoord
Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Sunderland
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Pallion Retail Park, SR4 6TY, Sunderland, Verenigd Koninkrijk
- 03443 876770
4,8
Uitstekend
2K reviews
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Antwoord van GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Martha served us at the till and was…
Martha served us at the till and was absolutely lovely, all the staff and the store itself is brilliant.
1 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I had a great service by drew he helped…
I had a great service by drew he helped me chose our the right shoes and socks for my trip to Iceland thank you go outdoors
31 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Went to the Pallion store to find a…
Went to the Pallion store to find a waterproof coat. Was assisted by Sue who answered all my questions, introduced me to the membership which saved me money overall. Very helpful and pleasant.
26 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great help with finding the right shoe for me.
Popped in the store today to try both walking shoes and boots.
I was helped by Neil who gave me great advice and answered all of the questions I had. I tried on a range of different shoes and was guided on what the technical differences are between them.
Great help throughout, and I left with a new pair of walking shoes.
25 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue and Katie were very helpful today
Sue and Katie were very helpful today! They advised the best equipment. Really helping us choose what the best thing is to buy! Thanks so much
22 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sue was very helpful and worked very…
Sue was very helpful and worked very hard to find the RAB jacket that I needed
Excellent performance
15 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking boots
Bought a pair of walking boots from Sunderland branch and was helped by Neil who guided me on my sizing and brought out a lot of boots to compare. Found ones just right and they were in the sale too.
16 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great customer service by Cain
Great customer service by Cain
15 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Satisfaction
Having called the store earlier in the day i spoke to Drew,i enquired about some gloves which i had seen online and asked if the pillion store had them in stock. Drew i understand at the time was working on a different department but put himself out to find out if the gloves in my size and colour were indeed in stock ,after a few minutes on hold Drew informed that he had sourced the gloves and had informed his colleague that I would be picking them up later in the afternoon, sure enough as i arrived in store the gloves had been left with a colleague awaiting my collection exactly as arranged, many thanks Drew,great customer experience.
15 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Absolutely fuming bought two T-shirts…
Absolutely fuming bought two T-shirts before Christmas to pick up from shop ! Never got a email or a text to say they were ready to pick up ! Been in the shop to try and sort it out but they had sent them back so emailed last week to get my money back and still no reply of the company ! Absolute joke I want my money back £30
6 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very knowledgeable and friendly service…
Very knowledgeable and friendly service from Sue today. She was also very efficient and helped make the shopping experience very enjoyable .
12 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Drew was very helpful great attitude.
10 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Awesome visit
Went into store today and it was very well stocked and the team super helpful. They have lots of enhanced security (tags, locks etc) however, the team are there in a heartbeat if you want to try it on or get into the fitting room.
Was served by Sue at the till who was super helpful and friendly - highly recommend the store and will be going back.
9 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I came in for an exchange and was met…
I came in for an exchange and was met with great customer service from Sue at the cash desk. She was very helpful and polite.
9 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Boot purchase…
Went to Sunderland store to purchase walking boots. Assistant called Karen looked after me. She was extremely pleasant, helpful, polite and knowledgeable. Nothing was a problem for her, a huge asset to the company.
7 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent Neil
Needed a new pair of walking boots and was served by Neil. Very polite and friendly, he took an interest in why I needed them and helped out making sure I was purchasing the correct footwear and pointed out all the benefits. Great customer service!
4 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Walking Boots
We visited trying to kit out 2 adults and 2 kids with walking boots. Neil was really knowledgeable and helpful. An asset to Go Outdoors.
30 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Terri helped me in everyday. Phoned up about an item,she then went and found it and reserved it for me. When I arrived she remembered me and was ever so pleasant. Absolutely brilliant lady
23 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff (sue) helped me with…
Very helpful staff (sue) helped me with membership queries
easy to find what I was looking for
Highly recommended
27 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Sunderland
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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