Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless a... Toon meer
Bedrijf heeft geantwoord
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... Toon meer
Bedrijf heeft geantwoord
Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficien... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Thurrock
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, Verenigd Koninkrijk
- 01375 800413
4,6
Uitstekend
2K reviews
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Great experience in store looking for…
Great experience in store looking for hiking boots. Tina was a fantastic help - very knowledgeable and went above and beyond to help us get what we needed. She found great options for both my mum and I. Kelly was also very helpful and friendly at checkout. Many thanks.
16 februari 2025
Review zonder uitnodiging
Kelly at Lakeside was more than helpful…
Kelly at Lakeside was more than helpful answered some awkward queries and was very pleaseant with smiles the whole time.
A pleasant experiance
16 februari 2025
Review zonder uitnodiging
like the store
like the store, staff are friendly. has what I want and prices are great
14 februari 2025
Great service
I went to buy a new sleeping bag. Harvey was very helpful, polite and diligent in helping me make the right choice. Seamless service!
14 februari 2025
Review zonder uitnodiging
We went to buy an electric bike and…
We went to buy an electric bike and having no idea what to look for. We were assisted by Harvey, a very helpful young man. He ehlped us make a decision.
13 februari 2025
Review zonder uitnodiging
New hiking boots
New hiking boots. David was very knowledgeable, very helpful and super patience (I must have tried 12 pairs on)
23 januari 2025
Review zonder uitnodiging
New hiking boots
I was looking for new hiking boots to carry on bagging Munros in Scotland. I asked for a bit of help and Tina was amazing. She gave me great advice on type, material and maintaining a quality boot. She readily help get a selection for me to try on, was patient and attentive whilst serving other customers. Thank you Tina for listening, answering my questions and finding me a great pair of boots.
2 februari 2025
Review zonder uitnodiging
GoOutdoors Thurrock great for buying a rucksack…
The Thurrock store had a great range of rucksacks in stock, each model being displayed fully packed with the empty ones for sale behind. I found one that I'm really pleased with. Kelly on checkout was really friendly and helpful. I needed help choosing a raincover for the rucksack and she called for an assistant who was there immediately. Again I got just what I wanted. You cannot beat shopping instore for this sort of thing and GoOutdoors Thurrock was great for service and price.
30 januari 2025
Review zonder uitnodiging
Reasonable
Top was delivered to store quickly but I was still being told to collect it for a number of days after I had collected it.
27 januari 2025
Great value on your stock
Great value on your stock with extra discounts for members. Staff were very helpful and knowledgeable
19 januari 2025
We had a lovely helpful man called…
We had a lovely helpful man called Harvey he really helped me and gave me so much knowledge about the item I was buying
23 januari 2025
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Exchange of christmas gift
Exchange of christmas gift. Never shopped here before. 1 visit and some excellent service from a lady named Kelly and I will be a regular shopper.
Not only did she deliver excellent customer service, she unkowingly brightened a particularly tough day for me.
Thank you Kelly!
14 januari 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Kelly greeted me as walk over to…
Kelly greeted me as walk over to counter immediately, as always I turned up unorganized can't find order numbers, can't find right text. She was calm and worked her way through my orders, pointed out I cancelled one order but it turned up to store, Kelly dealt with the order needing cancellation, then my return and found my order that I couldn't find the order number for. She was calm and knew what she was doing.
21 januari 2025
Review zonder uitnodiging
walking boots
I brought some walking boots. It was the first ime I have shopped in go outdoors and found the assistant to be very knowledgeable and helpful
12 januari 2025
Had what I wanted at a great p
12 januari 2025
Jasmin was very polite and kind would…
Jasmin was very polite and kind would definitely recommend going there
12 januari 2025
Review zonder uitnodiging
Tina was extremely helpful and…
Tina was extremely helpful and knowledgeable
12 januari 2025
Review zonder uitnodiging
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