GO Outdoors - Worcester (Express) Reviews 

Really excellent service from Shirley, who went above and beyond.

Got exactly what I wanted - Merrell sandals. Served by Shirley, who was extremely helpful.

Good customer service helpful

Nicola was awesome and help me with the decision to pick a particular set of trousers.
She's very friendly and knowledgeable, and absolutely credit to the store.

Many thanks.

Very happy with the customer service from Shirley. Very polite and really helpful
Also very happy with the sandals purchased

Shirley was very knowledgeable and helpful

Really nice people and good service will be going there again

Excellent service and very helpful with information about products

Helped in store by Shirley, who passed on helpful information about various walking boots and checked the fit. She also went to the store room to bring out a selection of technical t-shirts. She couldn’t have been more friendly and helpful. The other chap serving was similarly helpful. Top marks.

Super friendly and helpful staff, even when the store was busy. Solved any issues with friendly service.

Helpful support from Shirley@2592 Worcs

Shirley helped me buy a sleeping bag. She listened to my requirements and gave me helpful advice and tips. She was very professional and patient. I used the sleeping bag at the weekend and it was perfect

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the following day. Shirley was really helpful exposing how to maintain and clean my boots. They were helpful thoughtful and I was impressed by their service.

Good advice and help with no pressure from Shirley @2592.

Really quick and easy transaction for a Nebo lantern today. Customer service from Shirley was absolutely spot on!

I purchased a new waterproof and the Lady that served me asked if I required some Nik Wax . She then went on to explain to me all about it , giving me instructions on how to use it . She was very knowledgable and took the time to explain everything. I was very impressed.Lovely Lady called Shirley @ 2592 Worcs

We went into store to get my daughter sorted for DofE suitable walking boots. We were served by Shirley (worcs 2592) who was great. She gave really helpful advice to my daughter on how to lace the boots, did a full check of the fit and gave advice on how to walk them in at home first. Highly recommend!

I needed to find a pair of boots for my friend after my recent online purchase from Go Outdoors failed at the delivery stage resulting in a speedy refund. Shirley dealt with my initial request and found the right size for the boot brand requested. Result! Shirley proceeded to inform me about boot manufacture, goretex, cleaning and care of said boots, guarantees and return options. Furthermore she divulged organisational good practise with in house training staff receive. And even added her own story of her walking trip in Snowdonia under less than clement conditions. Finally she sorted out the discount (YHA) and payment due which matched my previous online purchase. My overall experience of the episode left me in awe of her outstanding knowledge and devotion to the highest level of customer service and interaction. Well done. And furthermore its great Worcester now has a Go Outdoors branch and a proper local outdoors shop. A happy customer!!

Supreme. Probably the most helpful and well-informed sales person anywhere in Worcester. For boots and jackets, don't muck about online shopping. Go to Worcester. All the staff are nice but Shirley@Worcs2592 was knockout. Thank you.

Today we received excellent customer service from Shirley @2592 worcs
She was really polite and very helpful. A lovely start to our day.