Visited the express store again this weekend and as always the staff were incredible. I was struggling to find a good waterproof winter coat in other stores and although it seemed quite busy the staff... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMarket Street 4-6, YO1 8ST York, England, GB
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Lees wat reviewers zeggen
I spent nearly £300, Emily helped me with every step, if there was clothes I was after but not my size, she would go check the back which helped, I was able to use my Armed forces discount as well whi... Toon meer
Bedrijf heeft geantwoord
Go Outdoors in York was the third shop I'd tried to buy a pair of walking sandals. My husband and I had decided to look round York's shops on Bank Holiday Monday. As soon as we entered Go Outdoors, as... Toon meer
Bedrijf heeft geantwoord
The staff at the York store were difficult to commincate with. I went to collect some orders that I had placed online. I asked one assistant when enteres where to go for collections. She simply said a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - York (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Market Street 4-6, YO1 8ST, York, England, Verenigd Koninkrijk
4,7
Uitstekend
131 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I don’t usually leave reviews
I don’t usually leave reviews, but this shop deserves the best! Although small, its range is amazing and unfailingly delivers on both quality and value. The experience is enhanced by attentive, knowledgeable and friendly staff. Whether looking for footwear (me), technical clothing or equipment this place it the best.
13 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The receipts are rubbish
The receipts are rubbish. They give misleading detail about discounts and the customer service contacts do not work.
12 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really great staff
Ashleigh was brilliant helping me with advice on a rain coat for Canada. She also helped me get the right kind of hiking socks. She was knowledgeable and friendly.
8 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fantastic
Fantastic. Really helpful shop assistant called Ashleigh, who is a member of her uni mountaineering club got us to grips with which maps we'll need for where we wanted to walk, & highlighted good walking routes to take on them.
22 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service!
I asked the people at Go Outdoors for help in finding a very rare piece of kit. They didn’t stock it, but they went out of their way to find it for me at an online store. It was great service!
18 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful shop assistant
Helpful shop assistant. I needed waterproof over trousers for someone using a mobility scooter. The person who received them very pleased, light weight and a pouch to keep them in.
6 juli 2025
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
a very helpful young man who served…
a very helpful young man who served me.He advised me to become a member as this would save me money
30 juni 2025
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Kiara was helpful
Kiara was helpful, friendly and had answers to all our questions, without being too sales or overbearing
3 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jamie was extremely helpful…
Jamie was extremely helpful and assisted me to find an ideal jacket and very comfortable trousers for my next outdoor holiday. He went the extra mile to get the advice needed. Thank you Jamie!
27 mei 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful service
We went in to buy walking boots for me and my son, and had excellent service from Kiara, thank you!
17 mei 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good range of products
Good range of products, found a light weight, packable baseball cap and a packable jacket to replace my old ones. Prices are good with the member’s discount card so worth getting one for £5 pa
22 mei 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service from Yvonne
Great service from Yvonne
Speedy, friendly, knowledgeable
Assisted to get price with membership card
Excellent 👌🏻
8 mei 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sales person Emily was friendly
Sales person Emily was friendly, provided advice when asked and answered all my questions in a polite & respectful manner.
25 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service , all needs met , all well informed on products love my peter storm fleece :) 5 star service here
26 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful service from Holly
Very helpful service from Holly. Good selection of boots (which was what I was looking for) and excellent discount with a GoOutdoors members' card.
19 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Usual good service,value and quality !
Usual good service,value and quality !! Staff as always the staff were courteous 👍
18 april 2025
Antwoord van GO Outdoors - York (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really friendly and helpful staff
Really friendly and helpful staff, thank you Gail, and good range of products, I managed to easily get exactly what I wanted at a good price.
16 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Stu was so helpful and knowledgeable…
Stu was so helpful and knowledgeable about walking boots.
15 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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