Excellent service from sales assistant Bethany tonight! Polite, helpful and patient 😁. Also lovely service from the man on the till. Didn't get his name but he said it was only his third week! Whoeve... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieVangarde Way, YO32 9AE Huntington, England, GB
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Lees wat reviewers zeggen
I needed more shoes for work & wanted good quality Peter Storm & North Ridge. All the team members were really helpful. I want to give a specific feedback to Morgan who served me at the till. Her... Toon meer
Bedrijf heeft geantwoord
Not only is this shop in general very overstimulating all the time, our visit today left us empty-handed. We wanted to try on some shoes which need to be fetched from a staff-only area and tried on. W... Toon meer
Bedrijf heeft geantwoord
My husband initially rang the store and Matt answered the phone. After questioning him on a few different issues. I was more than happy to come to the store from Filey and have our air porch refunded.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Vangarde Way, YO32 9AE, Huntington, England, Verenigd Koninkrijk
4,7
Uitstekend
1K reviews
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Excellent service from sales assistant…
Excellent service from sales assistant Bethany tonight! Polite, helpful and patient 😁. Also lovely service from the man on the till. Didn't get his name but he said it was only his third week! Whoever is training staff is doing a great job
8 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
21 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
My husband initially rang the store and…
My husband initially rang the store and Matt answered the phone. After questioning him on a few different issues. I was more than happy to come to the store from Filey and have our air porch refunded. Once that was done he was happy to help further as we purchased a new tent. He was very professional and a pleasure to deal with.
7 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Kieran was really helpful on footwear-…
Kieran was really helpful on footwear- great member of staff - friendly and knowledgable 😊
5 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kieran and Freddie was absolutely…
Kieran and Freddie was absolutely amazing on the boots department, absolute ease they made my visit!
5 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I needed more shoes for work & wanted…
I needed more shoes for work & wanted good quality Peter Storm & North Ridge. All the team members were really helpful.
I want to give a specific feedback to Morgan who served me at the till. Her customer service was exceptionally good, she was really friendly, & helped me get set up on the members card so easy. Morgan is a credit to Go Outdoors & they should be so proud to have someone with such an amazing attitude & approach to customers.
3 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The assistant who sold me my walking…
The assistant who sold me my walking boots was very knowledgeable and gave me lots of info, but I thought he was quite rude and needed a much better awareness of the need for good customer service.
2 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Popped in with a friend this afternoon
Popped in with a friend this afternoon, I was after a pair of Gortex walking trainers. Lucy was overseeing that area this afternoon and was a massive help, not just going backwards and forwards for me ( several different ones I chose you didn’t have in my size 5 so needed to choose others until one was found in my size and she thought outside the box and brought both colors so I had a choice 😊) but helping several others who were choosing and trying on, we all kept her busy. She took it all in her stride, a lovely smiley young lady who didn’t get flustered, great customer service :-) and I left with what I went in for, happy days.
30 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Never been to go outdoors before the…
Never been to go outdoors before the stuff was amazing and I have signed up to be a member because members prices are so much better.
20 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Andy and Sue provided truly exceptional…
Andy and Sue provided truly exceptional service at the Go Outdoors shop at York Vangarde on 29 Augsut 2026; they gave us excellent advice so we could make purchases with confidence.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Much needed help
We were helped by Sue. She gave us invaluable help and support
26 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Super helpful staff member Izzy!
Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options! Will definitely be back to seek out her expertise for all the other bits and bobs we need. Thank you so much :)
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect
Ordered two items via click and collect. Heard nothing for over a week, so rang the store to enquire. Was informed one item was there, but they were still waiting for the other, which they assumed had been lost in transit. Nobody had bothered to let me know this.
13 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought but not received.
Bought the tent last week. Still not delivered by Evri who claim to have attempted to deliver which is not the case.
17 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Thank you for taking the time to leave your review.
We are saddened to learn that your order was not received as expected We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected timeframe.
From reviewing your order we can see that the tent has now been delivered. and we hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Great customise service in store
We bought online but only after going into the shop at Monks Cross in York. We were really impressed by one of your staff members who took the time to really help my husband choose the right walking boots and showed him a surgeon's knot to get the fit right. We're very pleased with our purchases. Thanks!
9 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Another good session on the horse simulator
Carys at Naylor's in Go Outdoors expertly helped my partner with another session on the horse simulator. She is continuing to work on her position and stamina and Carys provides just the right amount of help and encouragement each time!
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The wrong item was sent to us
The wrong item was sent to us, it got mixed up with another order. I took the item into store to return it and they told me that they had issued a refund. We have still not received the refund and therefore we have no item and no money.
You can improve by sending out the correct item in the first instance.
You could refund people when you said you are.
Or you could send out the correct item out to me now please.
12 augustus 2026
Antwoord van GO Outdoors - York Vangarde
Thank you for bringing this to our attention. We're very sorry for the frustration and inconvenience caused.
It’s clear we let you down on this occasion. The incorrect item was sent due to an order mix-up, and after you returned it to store, the refund was not processed correctly as intended. We appreciate how disappointing this must have been, especially as you were left without either the item or your money.
We have now investigated this and can confirm that the refund issue has been rectified. The refund has been processed, and the funds should be returned to your original payment method shortly, depending on your bank's processing times.
Please accept our sincere apologies for the errors and delays you've experienced. We appreciate your patience while this was resolved and your feedback, which helps us identify where we need to improve both our fulfilment and refund processes.
Kind Regards
GO Outdoors Customer Care
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