Non responsive seller, avoid if possible.
Ordered a week ago, no updates and no reaction to my mails and instagram messages. Super disappointed, because the prices are not even that good. I will open a case with paypal if I don't get any feedback by tomorrow.
Antwoord van Gotika Underground Fashion
Dear Adrian,
Thank you very much for your review and feedback. I am very sorry to read that you are not satisfied with our webshop and our customer service. Naturally, we would have liked things to be different and would have loved to make you happy with your order.
However, I cannot agree with your perception that we did not respond to your emails and/or your Instagram messages. I see that you placed the order with us on March 5th. On March 10th, we received your email requesting when the order would be delivered. We replied to your email on March 11th. At your request, we cancelled the order and issued a full refund via PayPal on March 12th.
I also cannot agree with the claim that our prices are poor or high. We try to maintain the best possible price-quality ratio for our customers. Most products are often cheaper than at many other webshops. Your order also had no shipping costs from the Netherlands to Germany.
What I can agree with, however, is that we did not have an expected delivery time listed for many products on our website. I am working hard to add the expected delivery times to the products as much as possible. Although delivery times are, of course, only an indication.
In any case, I hope to welcome you back to our webshop in the future and be able to serve you correctly.