Gotobeat Reviews 51

I booked tickets for Sicily Fest and I got unfairly charged for something that I didn't select in the various type of tickets, I am trying to get a refund but after 2 emails no one got back to me

Excellent show at blondies 11/4/26. First time here or with this promoter. Brilliant

Bernadette was very helpful and resolved our issue quickly.

Platform easy to use and very efficient and friendly customer care service.

Easy to use platform.
The costumer service is friendly and available to help if needed. Will definitely recommend

Careful, for get it sorted

Had an issue but it was sorted very quickly and professionally

Bernadette is a STAR ⭐! Had a little issue with my tickets, she dealt with my request promptly.Great customer service and communication!
Thank you 😉🙌

I originally purchased 2 standard tickets and due 2 more people attending i purchased 4 balcony tickets, after contacting GOTOBEAT via email to explain the situation they issued a refund for the standard ticket without any problems. 5* service

I went to one the shows, Paolo was an amazing rep! Very good experience

Had the best time at the Kitty Montague, the rep was so lovely and friendly and it was a great gig. Would defs use Gotobeat again

It was a great show last night in SoHo, great atmosphere and very intimate venue. The artists were great and both put on awesome performances.

It was a great show, such a perfect combination of venue sound and vibe!
Top notch show!

Brilliant customer service. Having bought tickets to an event, I managed to lock myself out of my email account, which meant I couldn't access the tickets I had been sent. I contacted the customer services through email and after checking their records, Bernadette found my tickets that had actually been sent sent to my Gmail account and not my locked out of one and resent the tickets...panic over, much appreciated.

Ottima esperienza di ticketing, concerto fantastico. Non ho avuto bisogno del loro customer service, tutto andato liscio

Great gig, good fun

Love GTB! They have the best events and have made me fall in love with live music again

Very easily bought tickets multiple times through gotobeat. Though one concert got initially postponed, i was presented with multiple options and got reminded when the concert got rescheduled. The venues I have discovered through Gotobeat have always been surprising with an intimate atmosphere, and you can tell fellow attendees are always fans of the artist they are seeing so the concerts are always exciting ^_^

Very user friendly the platform. Bought tickets in literally a second and the costumer service was there when I needed help

I ordered tickets to an event through Gotobeat, and even on the day of the event there was no information that it had been cancelled. I only found out by checking directly with the singer, not from the company. I contacted Gotobeat by email, which is the only contact option they provide (there is no phone number), asking both whether the event was cancelled and how to obtain a refund. They never replied to any of my messages.
Fortunately, I managed to get my money back through my bank, but this experience shows a complete lack of professionalism and customer care. There was no communication, no updates, and no response at all.. yet they are happy to take people’s money. I do not trust this company and would strongly advise others to be very careful before buying tickets through them.