Grecotel Reviews 11

I held off writing this because the staff assured me the manager would call to address the issues. That never happened, so here’s the reality.

This hotel is a complete waste of money and nowhere near 5-star standard. At best, it’s an average 3-star trying to charge luxury prices.

We spent the night without air conditioning because it’s apparently switched off to save costs — completely unacceptable in a so-called premium hotel. The property itself is poorly maintained: the exterior is dirty, the rooms are tired, and worse, there are genuine safety concerns. The balcony glass feels dangerously unstable — lean on it and you’d seriously question whether it would hold. It’s an accident waiting to happen.

Breakfast was equally disappointing. We were told there was no decaf coffee, only to later discover that there was. That pretty much sums up the level of service — careless and disorganised.

The airport transfer was another farce. We were charged an outrageous €70, and the driver — who looked far too young and unprofessional — refused to pick us up properly, instead instructing us to cross two lanes of busy traffic for his convenience. Yes, the fee was eventually removed, but that doesn’t excuse the experience or the absurd initial charge, especially during a taxi strike when guests are already stuck.

The pricing throughout the hotel is blatantly opportunistic. €50 for a single shot of Glenfiddich is beyond excessive — even top-tier hotels don’t charge that. It feels less like hospitality and more like exploitation.

To top it off, the justification for these prices (shared via WhatsApp) was almost laughable. It shows a complete disconnect from reality and what guests expect when paying premium rates.

Places like this damage the reputation of Greece’s hospitality industry. There are far better hotels offering genuine quality, professionalism, and value — this is not one of them. WhatsApp excuse below Dear Mr. Hayden,

Thank you very much for taking the time to share your feedback regarding your stay. We truly value our guests input and remain committed to ensuring a comfortable and pleasant experience.

Regarding your room, we sincerely regret that the initial allocation did not meet your expectations. For this reason, a complimentary upgrade to a higher-category room has already been provided, with the intention of enhancing your overall comfort and satisfaction during your stay.

Concerning the air conditioning, as previously explained, our hotel operates a central heating and cooling system designed to maintain the most suitable in-room temperature throughout the day. During the morning hours, when outdoor conditions are warmer, the system operates in cooling mode, while in the late afternoon and evening, when temperatures drop, it transitions to heating mode to ensure a consistently comfortable environment. At present, the system is operating in heating mode in line with these conditions.

Should you feel that the room temperature is warmer than your personal preference, please do not hesitate to inform us. We would be more than happy to arrange lighter bedding or provide any additional assistance to ensure your comfort at all times.

We also appreciate your observations regarding our facilities, including the pool area and sunbeds. Please be assured that your comments have already been communicated to our higher management team, so that the necessary actions can be reviewed and addressed accordingly.

Regarding bar pricing, we understand your perspective. Kindly note that the hotel is situated in one of the most exclusive areas of Athens, where pricing levels across hospitality venues are generally elevated. Nevertheless, we continuously strive to ensure that the quality and overall experience reflect these standards.

With respect to the transfer service, we sincerely regret the inconvenience you experienced. As a gesture of goodwill, this service will not be charged and the cost will be fully covered by us.

Nice enough hotel but not 5*as they suggest and definitely not worth the price they charge !
Awful problem with wasps at breakfast and unbearable issues with mosquitos whilst dining in the evening.
Issues repeatedly reported to the front desk and hotel throughout our stay but absolutely no measures taken to resolve the issues. Apparently and according to their own staff, this is a constant problem due to the property being built on marshy ground

I exchanged helpful emails with the booking staff and then told them I would book within a week. I logged on four days later ready to book and the price had gone up 300 euros with zero warning when I mentioned I planned to book.

I emailed to ask if they could honour the original price and received a very cold email around prices being subject to change. No doubt, but it's very poor customer service to not warn there is an impending price increase coming (when the actual holiday is nine months away) and make no offer.

A long wait for drinks to be served in the evening and well as coffee in the morning. Felt by passed by the staff members serving.
Also when asked for room number this felt very much to see how we should be treated as guests?!? The food choices available were very repetitive and you could tell that some food was reused from previous service?!? A plate was smashed by another guest by accident that cut the back of my leg this was seen by staff and I had to give myself first aid. This is the second time visiting this hotel and 3 time I have stayed with Grecotel I will not be revisiting this hotel and it does not upkeep with the Grecotel brand that we fell in love with!! Such a shame!! I understand there is a country vibe the the decoration to the rooms but it feels dated and cluttered with the baskets for not reason and a clock the doesn’t work. You see managers hovering around but they are more interested in the high paying guests, and don’t add to the experience. The park needs adding to for the children as well as activities for older kids. In the 2 times we have stayed I have not seen a lot of the activity program happen. I feel there should be more seating in the main square as well are chill out spaces!! The use of towels to reserve sun beds in the mornings needs to be monitored as this can be a issue. We love the area and the beach and this is what brought us back and the fact we where told that Grecotel had only just taken over the hotel last year.
Over all disappointing

Not worth the money. Room was super loud due to issues with air conditioning. Problems with app so couldn’t pre check in and therefore a la carte fully booked. And the big problem - Mosquitoes were living their best life, feasting on every person there (Costa Botanica -
Corfu)

Grecotel Luxme White serves frozen food and blatantly misrepresents itself on its website. I am disgusted that a 5* hotel who claims to serve 'incredibly fresh' and uses such blatant hyperbole like 'Savour the exceptional. Superb culinary adventures' on their website when the reality is their menus all have asterisks which mark food as frozen. They even serve frozen proteins and seafood in their fine dining restaurant. Add in broken heated pools, faulty drains which flood your room, rude staff who look down their noses at you when you raise a concern - it is not worthy of four stars, never mind five!

Grecotel Amirandes, Kreta. Die Anlage ist architektonisch wunderbar gestaltet, Lage wunderschön ruhig, Personal ist freundlich, Buffet und Speisen umfangreich und wohlschmeckend. Kleinere Mängel sollten für 5 Sterne und bei den abgerufenen Preisen jedoch behoben werden: beim Einchecken muss ich alles selbst ausfüllen per Mobile, obwohl Daten bereits vorliegen; das Mobiliar ist etwas ramponiert, es gibt nicht genügend Wasser auf dem Zimmer; Voucher für 2 Abendessen können trotz frühzeitiger Buchung nicht eingelöst werden, es erfolgt kein versprochener Rückruf.

Specifically to the Grecotel in Corfu Greece!

Every employee was so friendly and welcoming it made our stay feel like home! The food service was exceptional our only request would be to have more of a veriety of hot food! Our room was emasculate and we were given complementary wine and snacks, the mini bar was restocked daily with no charge! The cleaner for the room was also lovely and despite the slight communication barriers (more on our part) was super smiley and had a warm touch and made us feel comfortable. The pools were cleaned daily. The bar was stocked up and the service around the pool was exceptional just what you want at an all inclusive resort! We thoughrouly enjoyed the water sports which did have an extra cost but for the service we were happy to pay! Our only wish was for a bit of better weather but that couldn’t have been helped. Going off season was the best time for us as it was quiet all of the children on the resort were so well behaved too! Our al a carte meal was beautiful! We will definitely be back another time and would recommend for any families or couples! Thanks for having us!

I stayed at the Athens Palas hotel and it was simply superb. Really friendly, courteous and efficient staff and the best buffet and service I have experienced anywhere in the world. The location is also well placed.

Stayed at meli palace in crete. What a wonderful hotel.The food was very good, a large choice to eat.and drink the spirits included English ones. The hotel is very clean and the grounds are very well kept. The staff are all brilliant, very helpful friendly and polite. Will be going back next year I can't wait

Fantastic hotel with great staff stellios bar manager the lovely Nadia and princess. Manos at the pool bar and the sport team. All made our holiday lovely.