Green Shop Online Reviews 

I have ordered their bathtubs before, which are great. However, their information was quite conflicting on how long a pre-order would take (says your order is being prepared now, for example). I have chronic pain so I have written asking for a refund and the item not to be sent.

I have received ZERO correspondence for close to 48 hours, no one answers the phone or actions emails.

I could really use the money back to purchase a faster solution.

My purchase I thought was faulty after four uses (seemed to stop working) and green shop online initally rude took a week or possibly two weeks to respond.
So contacted supplier and it was a simple case l didn’t have the unit in place properly and so the next time I tried with supplier on telephone it worked (it’s not supposed to function if not clicked into place) so it was a case of user error

I must point out greenshop online didn’t scam me but since they were initially not interested in responding I did start to investigate and scamwatch has this company listed as a medium risk so greenshop online obviously need to lift its game to win back confidence from its after sales and warranty procedures

I purchased a 32-Shelf Stainless Steel Dehydrator (170L) from this store, which I used regularly to dehydrate products for my business. Within 12 weeks, the bottom three trays on both sides stopped drying properly due to the dryer’s poor design – it’s too tall for a single fan placed in the middle. When I reached out to customer service, I was appalled by their response. Despite being under a 12-month warranty, they told me simply not to use the trays that weren’t working! They then refused any meaningful support, claiming they weren’t responsible because I had “used it for 12 weeks” – clearly ignoring their own warranty policy.

After numerous frustrating conversations, they offered a mere $100 refund, citing “restocking fees” and “shipping costs” that amounted to over 70% of the original price. I find this response completely unacceptable, especially given the product’s warranty should still cover it for another nine months.

Their customer service has been dismissive and unsympathetic throughout, going so far as to say “what are we meant to do with the dryer now?” and insisting I was the only one with this issue. Now they’ve removed the product from their site, making it impossible to leave an official review. I’m left with an expensive and poorly functioning appliance, while the store dodges responsibility. I would strongly advise against purchasing from this company if they can’t stand behind their products or respect their own warranties.

Bought two sets of ceramic knives on the 22nd of October today is the 5th of November if they're sending them from Tullamarine to Hoppers Crossing then the knives should be here by now. I've emailed them twice asking for an update on where my order is at and wondering why they haven't yet responded to my last email. If I don't hear back from them by the end of this week then I'll be getting a refund from PayPal. Very poor customer service as far as I'm concerned.

My initial experience with this company was positive, but it took a drastic turn for the worse when I contacted them about a broken dehydrator. I requested a replacement for the damaged goods, and their response was utterly disappointing. Instead of providing a fair resolution, they treated me with blatant disrespect and rudeness.

Rather than handling the issue appropriately or addressing the claim with the courier—who, according to them, damaged the goods—they attempted to shift any associated costs onto me. When I did not accept their unfair offer, their behavior became even more hostile. I was subjected to insults and an unprofessional attitude, as if standing up for my rights was somehow a problem.

The entire customer service experience was a disgrace. What began as a positive interaction ended in a complete failure of customer service. I strongly recommend avoiding this company, as their approach to resolving issues is seriously flawed and unacceptable.

I recommend avoiding interactions with Marol if possible.

Quick and easy to deal with

Great customer service and easy to deal with

I have made a big order and there was an essential oil included, but I have not received in the package. When I contacted them they kept telling it is definitely there and I keep saying it is definitely not there I checked the whole box so many times. And that's it, no more anything so I paid for an oil for nothing

Parcel never turned up. Had to spam them with emails to get a response with chat function on website not working.
Finally got an email back saying they didn’t have the item in stock after weeks of waiting.
Cancelled the order and got a refund but very poor service

Ordered glass water bottles. Never received order, customer service unresponsive when I tried to contact them. Impossible to get my order or a refund.

Their products are cheap for a reason. I bought two of the cafe drink bottles from Greenshop Online and the both leaked. Speaking to customer service, they advised I would need to return them at my own cost and they would test them. If they do leak then they would refund me.
It would not be worthwhile after I pay for the return postage.
When I asked if they would be happy if that solution was proposed to them, I just got a typical call centre answer, “That’s all I can offer”. No attempt at all for customer satisfaction.
If I could, I would give them negative stars.