Greenspoon Reviews 50

I ordered some walnuts, and explained that I don't want rancid ones. Their walnuts are rancid and not fit to sell or eat. The nuts are easily 2 or 3 years since they were shelled, and they have not been vacuum sealed or refrigerated. Not a credible business.

Greenspoon is currently one of the only online food stores in Nairobi and they sure take advantage of that not to improve their services!
They have a high focus on sale and none on customer service and sometimes quality. The warehouse workers are also poorly trained.
As other reviewers have mentioned some of their item description are misleading and false.
They have repeatedly sent me wrong items and or items that were not ordered! And since of late there's always an item missing from my order.
In one of my last orders, they have sent me bacon, an item I don't consume as a pescatarian and due to religious reasons and i could have easily refused the whole order.
Overall I have found them to be unreliable but continue to use them due to the lack of online food retailers in Kenya who sell such a variety of products and brands.

I will rate you 5star because your services are excellent. I enjoyed shopping with you. Satisfied customer

I wish i could give them a 0 star! They keep canceling orders without any valid reasons. And if thats not enough they are so rude especially when you go pick orders personally ! Especially this one lady when you just enter the warehouse to pick orders the first one where the pickup point is!So rude and unproffesional and when you complain on their page their block or delete your comment! I am extremely sad!

very good products - vegetables as well as meat - and all kind of glutenfree etc. produce.
Reliable, fresh, have everything needed, including very good chocolate and wine.
Delivery perfect. It is simply a good shop.

I ordered food from greenspoon and the app says my order is completed, but I have received nothing and the courier has not called me at all to confirm delivery. I called greenspoon to ask how to track my package or find out when it will be delivered, IF EVER. I was hung up on. It is a good idea, but poorly executed. Without any way to find out where my package is or communication with the courier, I'm pretty pissed off...I will reverse the mpesa transaction before 4 pm

I received my order timely and it was fresh and chilled as advertised. Victor, the delivery driver, went the extra mile to bring the order to my door even though I had planned to meet him at the building entrance. This was very much appreciated as I was working with my mother on a project and it was going longer than I expected. Thank you, Sir!

More products in your portfolio would help.

Excellent products delivered with a smile!

I was impressed when a broken bottle of wine was being replaced- but not pleased with 2 of the fruit juices that were send that expires in 2 days! They did pop and boil over with the travel...I send pictures on WhatsApp. But no wonder as they were already off

Quick delivery, very friendly and helpful delivery people, and a great selection of products!!

Fantastic site. Great delivery.

Great products. Really easy and great delivery service.

Very efficient delivery and even when it was delivered early evening and I had gone out, it was checked with the askaris which was much appreciated. Items that were not available for delivery were delivered a few days later which worked well as we were not on safari!

Everything was perfect, products and delivery as well. I recommand Greenspoon!

Thank you last few orders have been very good and quick and good communication from your team.
Great selection of new products - becoming more of a one stop shop!

Delivery was after the specified deadline at 7pm. We gave up wondering if the delivery was happening and got on with the task of putting the kids to sleep, driver did not call to say whether he was coming or not. Nobody was answering the office help line. Of course the driver turned up in the middle of bath time.

Love the communication, the products and the delivery mode, packaging is environmentally solid and sound and the delivery person is so polite and lovely

Website is impressively informative. Search parameters very user friendly. Check out and payment /receipt instant feedback. Delivery in a very timely fashion. Confirmation of delivery, spot on. Thoroughly enjoyed the experience. Am now a repeat customer 100%
Regards
Kalsi.