Grubhub Reviews 

Horrible customer service. Tell you orders arriving and wait an hour then cancel order.

I always use Uber Eats but this time I chose to give GrubHub a shot. This was my first and last time to order through GrubHub. I placed my order at 11:33pm at a local place about 11-12 minutes away. I use to frequent the restaurant, so I know the service there is very good and efficient. I didn’t receive my order until 12:46am. I ordered a burrito and a drink. Once she finally arrived with my order, it took an additional 9 minutes for her to deliver my order to me. I actually opened my door and met her in the breezeway. She was FaceTiming her friend and was walking so slow. Absolutely no sense of urgency even though my order was 30+ minutes past the ETA. I checked traffic on my apps, nothing. I checked with the store, food ready for pick up. So the only problem here was the delivery driver. I should have been reimbursed. I will never use GrubHub again. The app is also slow at updating you on the status of your order. I will continue to use Uber Eats. They seem to be the most reliable app. Also, the delivery driver told me the lid on my drink came open and there was one of her bright red hairs on my cup from her wig. Obviously I poured that out and threw it in the trash. Never again.

Worst customer service I have ever dealt with. No communication whatsoever. I got screwed twice tonight and the 2nd time, I specifically contacted customer service to discuss how I got screwed and my concern for the 2nd attempt. You could actually hear a whistle sound one in went in one ear and out the other. Second attempt was exactly the same outcome as the first attempt and I was never refunded. I highly suggest people with complaints use the BBB website and submit their complaint form. Seems like that's the only way corrections are made. Take screenshots of everything before information gets deleted in the app. Good luck

I placed a $35 order last night and immediately noticed a massive, hour-plus delivery delay. Exactly one minute after submission, I tried to cancel via the app, but it claimed the merchant was "already preparing" the food.To resolve this, I called the restaurant directly. The staff member was incredibly helpful, explicitly confirmed they would cancel the order on their end, and assured me I would be credited. Despite the merchant agreeing to the cancellation, Grubhub's automated system forced the order through anyway.When I contacted Grubhub support to fix their system error, they completely failed. After being escalated to a supervisor, I was insultingly offered a $15 partial credit for a $35 order that the restaurant itself had already agreed to cancel. I spent 45 minutes on the phone fighting for a basic refund due to a system glitch. To top off this absolute fiasco, the order finally arrived even later than the originally anticipated time—and it was completely cold. I was forced to pay full price for a canceled, ruined meal. Out of sheer frustration with their rigid, unhelpful customer service and predatory refund policies, I instructed them to permanently close my account. Save yourself the headache and use a delivery service that actually supports its customers and respects merchant decisions.

I would give this below a one but they don't let us do that. We put specific orders for GrubHub once delivered to ring the doorbell and they never do it. 2 we have made two orders that never got delivered to our house and GrubHub all they want to do is refund your money when this last order the place said that they would remake the order free of charge all GrubHub had to do is get a driver to go get it and bring it to us and they refuse to do it. We've had orders wrong and all GrubHub wants to do is refund the money again instead of getting a driver to pick it up and lastly we're Amazon prime members and we're supposed to get free delivery by GrubHub but every time you go to do it that way nothing's free delivery. After today's experience I will never ever use GrubHub again and I would hope that anybody that reads this post would not use it also.

They have drivers that steal food. I JUST had this happen to me. And when I called GrubHub they said it showed the food was delivered and they would not help me. We have cameras. We were on the porch the whole time. Total scam. The driver may have stolen the food but GrubHub stole our money. We will be contacting our credit card company. DO NOT USE GRUBHUB.

Not good. Only worked with the. 6 weeks and already nightmare. App glitch and mile distance is never true

I am done with Grub Hub. Once again my dinner order was an hour late due to driver taking multiple orders at the same time. I will never use them again. I deleted my account.

GrubHub is the worst. They have great drivers - but the customer service team at GrubHub are ineffective. They lied and said they would increase a tip for a driver that I wanted to add extra to - and then didn't do it. They make it difficult to reward drivers who do a great job. I don't recommend them.

Can't seem to get a refund for my 77$ Ihop order. Instead I got 20$ of Jersy Mike's delivered. I will never use Grubhub again. Maybe you can start checking if these stupid drivers are actually literate!!!!

Part of order was not received. I was refused a refund because I waited 2 days. Customer service is little more than a chat bot or internationally outsourced and will not budge. After multiple refused refunds, I understand the "savings" of no fees is actually the refusal of refunds for the restaurants' mistakes.

Absolute trash. Every single time I try them I have issues. It's unfathomable to me that they can change a delivery time to a 3 hour difference & the customer can't cancel. I am so done with them. I have use DD for years and never have such issues. Hate this company & their customer service is useless. 5 dollar voucher for a 40 dollar meal that took 3 hours to reach me.

They were my go to for a long time and then all of a sudden my orders were delayed for hours and then cancelled. I'm not sure if it was the drivers because it wasn't the restaurants. My place of work is out a little bit from town, but it says they deliver there. It happened multiple times, not just once. Have change to a different service and I am very happy with them. DON'T USE GRUBHUB

I will not be using them again. WAY TOO SLOW. Also, by the time I got my food it was cold😡.

Horrible company. They entered the wrong pickup time. Spoke to a representative and then to a manager, but no one could change it to the correct time I entered on the website. They just told me that this is the way it is—no measures to rectify the situation. I will never use them again.

Was a door dash user until I realized GH was free with prime so gave it a try. Absolutely horrible. Ridiculous wait times and had two of my orders cancelled on me after waiting 30 minutes to see what was happening. Happened with two different restaurants days apart. Stated it was a driver issue but showed my driver at the restaurant? When I spoke with customer service was given attitude and was told it couldn't be cancelled. Can only get your money back once the restaurant decides to cancel your order even if they refuse to deliver. Insanity. Needless to say went back to door dash!!

We usually don’t use delivery apps. I generally cook. On Fathers Day we ordered Dad’s favorite pizza. The pizza place doesn’t offer delivery. This was around 6pm. The order seemed to proceed as normal and was with a driver when the status changed back to in the works. At nearly 8 pm they abruptly cancelled and refunded the order leaving us to come up with something else for dinner and gave us no way to review such awful business practices. I called the pizza place and they said they made the pizza and no one picked it up. We will never use this “service” again. I have found no way to review GrubHub on their platform so here is the best place I can think to leave this review. Had I known this was a possibility I’d have never trusted this service for a special occasion. Never again.

The food was completely cold. The orange chicken had concealed into an impenetrable lump. I asked that the order be hand delivered so I would know that it had come. It wasn't. So it stayed out there until it was inedible. $65 thrown away. And they refused a refund because it was written too long after the order.

This was the straw breaking the camels back!! I placed an order with Firehouse Subs through GrubHub, very simple, like most all of my orders. I notice Dejha is the delivery person so was immediately not happy. See she has a practice of NOT paying attention to her job and delivering the wrong persons order, NOT delivering the full order and just NOT giving a rats ass about providing any form of customer satisfaction. The past 3 orders have been delivered by Dejha and ALL were wrong todight makes the 4th and after immediately taking it to GrubHub and having them tell me I was not getting a refund due to too many requests, as if Im the one in the wrong. I am PISSED!! If anybody knows how to get the tips back let me know.

Got a gift card for father's day, tried 17 times to input, never took.followed all instructions. Doordash is superior