Banner for Halcyon Timber

Halcyon Timber Reviews 289

TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Very good materials, no much damage when delivered. But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purcha... Toon meer

Beoordeeld met 5 van de 5 sterren

“A great company with competitive prices. The order was delivered quickly and on time. There were a few minor issues, but they were resolved promptly and professionally. Overall, I’m very satisfied wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Local company doing it right, offering good quality product at a good price. The website is easy to use and ordering was simple. Whilst there wasn’t a calendar to select a delivery day I was able to p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Brilliant service, prices, timber quality and customer care. When I bought incorrect sizes they were exchanged without issue, Jake always helps load up for me (if anything does the loads while I prete... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Houthandel
  2. Bouwmaterialenwinkel
  3. Doe-het-zelfzaak

Geschreven door het bedrijf

After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

289 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Timber

Very easy to talk to person that knows the trade ,and no problem with the delivery

13 april 2026
Beoordeeld met 3 van de 5 sterren

Very good materials

Very good materials, no much damage when delivered.
But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purchase.
Request for call me before arrival during can't call through the customer service, but the driver didn't call and a little bit rude .

It delivered at 5th working days, it is a little bit long, specially when can't get any update information. Really recommend to make customers service numbers working.

Over all. I am happy with the purchase.
Thanks, kind regards

10 april 2026
Beoordeeld met 1 van de 5 sterren

Failed to deliver the no phone response…

Failed to deliver the no phone response tock nearly a week to return money

6 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

We’re sorry to hear you were unhappy with your experience.

After reviewing your order, it was placed for a postcode outside of our delivery area. As soon as this was identified, the order was cancelled and a full refund was issued immediately from our side.

Refunds can take up to 5 working days to appear back in your account, depending on your bank’s processing times, which may explain the delay you experienced.

We apologise for any inconvenience caused and appreciate your understanding.

Beoordeeld met 2 van de 5 sterren

Delivery was late

Delivery was late . It was moved back a day and then came at the end of the nextday rather than being prioritised. Have not been able to carry out work when needed due to this.

5 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for your feedback, and we’re sorry the delivery delay caused disruption to your plans.

We understand how frustrating it is when work is held up, and we apologise that your delivery was moved back and then arrived later than expected the following day. We do our best to manage orders as quickly as possible, but on very busy periods delays can unfortunately occur due to driver availability and routing constraints.

That said, we appreciate this isn’t the experience you expected, and we’re sorry for the inconvenience it caused.

– The Halcyon Timber Team

Beoordeeld met 1 van de 5 sterren

Poor quality

From 50 pieces i only use around 40 as the rest were broken.
The delivery driver was very rude and grumpy , he left everything at 07:00 am in front of back garden door without saying anything and he left .

4 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for your feedback, and I’m really sorry to hear about your experience.

We’re disappointed to hear that some of the items arrived damaged and that the delivery service fell short of expectations. That’s not the standard we aim for, and we’ll be looking into this with our delivery team to understand what happened.

We do also apologise if the driver came across as rude ,all deliveries should be made professionally and courteously, and we’ll be addressing this.

If you haven’t already, please get in touch with us directly so we can resolve the issue with the damaged pieces for you.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, delivery was fast and the customer service were extremely helfull.

2 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Really glad to hear you were happy with the service and that everything arrived quickly. Thanks for the kind feedback.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Excellent communication from ordering…

Excellent communication from ordering to delivery!

3 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Really pleased to hear the communication was clear from order through to delivery. Thanks for taking the time to leave a review.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Excellent overall service

Excellent overall service

14 november 2025
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for the feedback, really glad you were happy with the overall service.

– The Halcyon Timber Team

Beoordeeld met 2 van de 5 sterren

No indication the timber I wanted was…

No indication the timber I wanted was not in stock. I’m still waiting for it.

2 april 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Apologies for the inconvenience caused. Due to the high volume of orders we process on a daily basis, it’s not always possible for stock levels to update instantly, and on occasion items can be ordered that are temporarily out of stock.

As mentioned in our recent email to you, we are currently awaiting this stock and will arrange delivery as soon as it arrives.

We appreciate your patience and apologise again for the delay

Beoordeeld met 2 van de 5 sterren

Great product shame about the delivery.

The delivery driver just left the sand and sleepers on the communal green at the front of the house instead of the back as requested. As were a middle terrace we had to move 800 ton of sand and half a dozen sleeps manually ourselves down the road

31 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thank you for your feedback. We’re glad you’re happy with the product itself.

We do apologise that the delivery didn’t meet your expectations. All our deliveries are curbside, meaning the driver will bring goods as close to the property as possible. When a house is set back from the road, it is unfortunately the customer’s responsibility to move the items from the curb to the property.

We do make this clear in our delivery emails and on our website, and we’re sorry if this wasn’t fully understood. We appreciate you taking the time to leave a review and hope the timber and materials meet your needs.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Great service

Good prices, excellent quality; order made at 4.30pm and received a call at 8am next day to arrange delivery.
Delivery was prompt and helpful.
Well done!

31 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Really glad everything went smoothly, from ordering to delivery. Thanks for sharing your experience—we appreciate it.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Great timber.

Great timber.
Good price
Speedy delivery
5 stars

30 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Glad you’re happy with the timber, price, and delivery. Thanks for the 5 stars and for taking the time to leave a review.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, rapid delivery and excellent quality of product. Now my go to company for anything timber.

26 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Really pleased to hear you’re happy with the communication, delivery, and product. Thanks for making us your go-to for timber—we really appreciate it.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

“A great company with competiHome renovationtive…

“A great company with competitive prices. The order was delivered quickly and on time. There were a few minor issues, but they were resolved promptly and professionally. Overall, I’m very satisfied with the service.”

29 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for the feedback. Glad the order arrived on time and that any minor issues were sorted quickly. We appreciate you taking the time to share your experience.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Nice people great delivery driver thank…

Nice people great delivery driver thank you

28 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for the kind words. Really pleased the delivery went smoothly and that our team made a good impression.

– The Halcyon Timber Team

Beoordeeld met 5 van de 5 sterren

Great prince

Great prince, fast service

23 maart 2026
Logo Halcyon Timber

Antwoord van Halcyon Timber

Thanks for the feedback. Really glad the service was quick and everything went smoothly. We appreciate you taking the time to leave a review.

– The Halcyon Timber Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer