Very good materials, no much damage when delivered. But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purcha... Toon meer
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Lees wat reviewers zeggen
“A great company with competitive prices. The order was delivered quickly and on time. There were a few minor issues, but they were resolved promptly and professionally. Overall, I’m very satisfied wi... Toon meer
Bedrijf heeft geantwoord
Local company doing it right, offering good quality product at a good price. The website is easy to use and ordering was simple. Whilst there wasn’t a calendar to select a delivery day I was able to p... Toon meer
Bedrijf heeft geantwoord
Brilliant service, prices, timber quality and customer care. When I bought incorrect sizes they were exchanged without issue, Jake always helps load up for me (if anything does the loads while I prete... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.
Contactgegevens
2, Warrenwood Industrial Estate, SG14 3NU, Hertford, Verenigd Koninkrijk
- 01438 594600
- sales@halcyontimber.co.uk
- www.halcyontimber.co.uk
4,7
Uitstekend
289 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Timber
Very easy to talk to person that knows the trade ,and no problem with the delivery
13 april 2026
These guys went above and beyond
These guys went above and beyond, great company to deal with!
15 april 2026
Very good materials
Very good materials, no much damage when delivered.
But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purchase.
Request for call me before arrival during can't call through the customer service, but the driver didn't call and a little bit rude .
It delivered at 5th working days, it is a little bit long, specially when can't get any update information. Really recommend to make customers service numbers working.
Over all. I am happy with the purchase.
Thanks, kind regards
10 april 2026
Failed to deliver the no phone response…
Failed to deliver the no phone response tock nearly a week to return money
6 april 2026
Antwoord van Halcyon Timber
We’re sorry to hear you were unhappy with your experience.
After reviewing your order, it was placed for a postcode outside of our delivery area. As soon as this was identified, the order was cancelled and a full refund was issued immediately from our side.
Refunds can take up to 5 working days to appear back in your account, depending on your bank’s processing times, which may explain the delay you experienced.
We apologise for any inconvenience caused and appreciate your understanding.
Delivery was late
Delivery was late . It was moved back a day and then came at the end of the nextday rather than being prioritised. Have not been able to carry out work when needed due to this.
5 april 2026
Antwoord van Halcyon Timber
Thanks for your feedback, and we’re sorry the delivery delay caused disruption to your plans.
We understand how frustrating it is when work is held up, and we apologise that your delivery was moved back and then arrived later than expected the following day. We do our best to manage orders as quickly as possible, but on very busy periods delays can unfortunately occur due to driver availability and routing constraints.
That said, we appreciate this isn’t the experience you expected, and we’re sorry for the inconvenience it caused.
– The Halcyon Timber Team
Poor quality
From 50 pieces i only use around 40 as the rest were broken.
The delivery driver was very rude and grumpy , he left everything at 07:00 am in front of back garden door without saying anything and he left .
4 april 2026
Antwoord van Halcyon Timber
Thanks for your feedback, and I’m really sorry to hear about your experience.
We’re disappointed to hear that some of the items arrived damaged and that the delivery service fell short of expectations. That’s not the standard we aim for, and we’ll be looking into this with our delivery team to understand what happened.
We do also apologise if the driver came across as rude ,all deliveries should be made professionally and courteously, and we’ll be addressing this.
If you haven’t already, please get in touch with us directly so we can resolve the issue with the damaged pieces for you.
– The Halcyon Timber Team
Amazing service
Amazing service, delivery was fast and the customer service were extremely helfull.
2 april 2026
Antwoord van Halcyon Timber
Really glad to hear you were happy with the service and that everything arrived quickly. Thanks for the kind feedback.
– The Halcyon Timber Team
Excellent communication from ordering…
Excellent communication from ordering to delivery!
3 april 2026
Antwoord van Halcyon Timber
Really pleased to hear the communication was clear from order through to delivery. Thanks for taking the time to leave a review.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the feedback, really glad you were happy with the overall service.
– The Halcyon Timber Team
No indication the timber I wanted was…
No indication the timber I wanted was not in stock. I’m still waiting for it.
2 april 2026
Antwoord van Halcyon Timber
Apologies for the inconvenience caused. Due to the high volume of orders we process on a daily basis, it’s not always possible for stock levels to update instantly, and on occasion items can be ordered that are temporarily out of stock.
As mentioned in our recent email to you, we are currently awaiting this stock and will arrange delivery as soon as it arrives.
We appreciate your patience and apologise again for the delay
Great product shame about the delivery.
The delivery driver just left the sand and sleepers on the communal green at the front of the house instead of the back as requested. As were a middle terrace we had to move 800 ton of sand and half a dozen sleeps manually ourselves down the road
31 maart 2026
Antwoord van Halcyon Timber
Thank you for your feedback. We’re glad you’re happy with the product itself.
We do apologise that the delivery didn’t meet your expectations. All our deliveries are curbside, meaning the driver will bring goods as close to the property as possible. When a house is set back from the road, it is unfortunately the customer’s responsibility to move the items from the curb to the property.
We do make this clear in our delivery emails and on our website, and we’re sorry if this wasn’t fully understood. We appreciate you taking the time to leave a review and hope the timber and materials meet your needs.
– The Halcyon Timber Team
Great service
Good prices, excellent quality; order made at 4.30pm and received a call at 8am next day to arrange delivery.
Delivery was prompt and helpful.
Well done!
31 maart 2026
Antwoord van Halcyon Timber
Really glad everything went smoothly, from ordering to delivery. Thanks for sharing your experience—we appreciate it.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Glad you’re happy with the timber, price, and delivery. Thanks for the 5 stars and for taking the time to leave a review.
– The Halcyon Timber Team
Great communication
Great communication, rapid delivery and excellent quality of product. Now my go to company for anything timber.
26 maart 2026
Antwoord van Halcyon Timber
Really pleased to hear you’re happy with the communication, delivery, and product. Thanks for making us your go-to for timber—we really appreciate it.
– The Halcyon Timber Team
“A great company with competiHome renovationtive…
“A great company with competitive prices. The order was delivered quickly and on time. There were a few minor issues, but they were resolved promptly and professionally. Overall, I’m very satisfied with the service.”
29 maart 2026
Antwoord van Halcyon Timber
Thanks for the feedback. Glad the order arrived on time and that any minor issues were sorted quickly. We appreciate you taking the time to share your experience.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the kind words. Really pleased the delivery went smoothly and that our team made a good impression.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the feedback. Really glad the service was quick and everything went smoothly. We appreciate you taking the time to leave a review.
– The Halcyon Timber Team
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