Handles & Hinges UPVC Maintenance Ltd Reviews 

Got in touch with this company on 19/2/25
Ordered new door handles .lady was very helpful and knowledgeable order came next day so pleased with them we orderd again the next day .would highly recomend this company 5 ***** 👍👍

Great service. Lady on the phone was very helpful and knowledgeable.
Ordered front door handles for our 11 year old door. Easy to fit and look great 👍
So pleased with them we ordered a second pair for our kitchen door.
Would definitely recommend this company.

Second time dealing either this firm....Fabulous only ordering a set of handles but Rebecca was great. Customer service and friendliness outstanding.

What an amazing place lady on the phone was fantastic and responded so quick . New set of keys out so quick and perfect from the image only . Didn’t know they existed so went to timpsons first and got quoted an arm and a leg.

Contacted by Supplier who apologised for the misunderstanding and have refunded my payment as they can't supply the appropriate keys👍

*****Previous review corrected*****

When we took over our current property last Nov, the previous owner left us in the position that we only had a window key that fitted two windows. Last week, I found Handles and Hinges. Listing their services, they mentioned that they can get me replacement keys by sending them a photo of the window handle. I sent them photos for five windows and, believe it or not, they instantly sent me an email with suggested keys for all the windows. One key was specific to two of the windows and worked like magic. They sent me three possible keys for the other windows and, again, one of them worked like magic. I have returned the two keys that did not work and they are going to send me two additional keys of the one that worked.
Imagine that - being able to identify a window key from looking at the handle; incredible. And such speedy service. Top marks from me.

I had lost my bedroom window key and was looking for a replacement. I came to Handles & Hingles and found an area on their website where you can upload a picture of the handle, and they will get back to you with the key it needs. It took no time for a reply, and I ordered the replacement. I was initially skeptical, but the key was delivered and it fits! brilliant service

As well as the products arriving promptly, well-packed and doing exactly what we wanted (replacement hinge parts for our letterbox) the information on the website was helpful and detailed so we could be confident that we were buying the right thing. This was important to us as we had never done this before.
The parts were good value, too.
Many thanks!

Ordered two new UPVC door handles, exactly as described and fit exactly according to the measurements.

The only problem was that one of the handles came completely dented, but I asked for a replacement and it arrived 2 days later.

Couldn't ask for better service, would recommend.

I needed a replacement letter box for a upvc door which was almost 20 years old. I didn't realise there were so many different styles and sizes to choose from. However the web site was very clear about the dimensions of the products
The item arrived today and amazingly it was identical to the old one and so was a doddle to install.
i will certainly use this company again for any future needs.

I thought this was a scam to get your email address lol! But I sent a photo of my window and they sent me a link to which key it would need. And it worked. Thank you so much!

I sent 2 photos of my 1980s window handle because I had lost the only key and there were no numbers on the handle. They identified the handle and sent me a key for a few pounds and it works fine. The response time from Donna was only a day too. Thanks very much indeed.

Not the world's biggest order but I had two PVCU handles fail within a few days of each other, so off to Google I went.
Handles and Hinges had the clearest website to navigate compared to the competitors and I was able to find and order what I needed.
Ordered on a Thursday evening and arrived three working days later so all good on the delivery front.
Items packaged appropriately and we're installed in minutes
All good
Good website, good delivery and good product
A Good firm.....I rarely write reviews and they will be my go-to for future spares
A*****

I ordered two patio door rollers.
They finally arrived by post office untracked mail. I noticed that the width adjusting pins were missing.
I phoned handles and hinges, to ask about the pins, the telephonist didn’t have a clue so she asked a so-called engineer for help, he spent a few minutes trying to convince me that ther is no such thing as an adjusting pin? Despite the parts list naming them!
I warn any future clients to beware of this company

Stand out customer service. Queries answered quickly. The website is easy to navigate. Products are fairly priced. Items arrived next day. Quality of the handles I bought were top notch. Can't fault them at all.

The website was easy to navigate to find the hinges I required. Ordering was simple and the hinges arrived very quickly. What stands them high above some companies I have dealt with is the fast response to an email query which I had, resolved the issue I was having and then responded to a second query with speed and accuracy. I should like to thank Janet for all her help with my queries. Superb service

When I moved into my property 7 years ago, the double glazing was old but in good condition, but had no window locks. I used this online service online by sending in a picture of the handle and they sent back a link to the appropriate key, which I ordered and it works! Really pleased to be able to finally secure my windows when i go on holiday!

I used this service online as I didn’t have a bathroom window key when I moved into a new property. I sent a picture and they sent back a link to the key, which I ordered and it works! Honestly I half assumed it wouldn’t work because the picture just looked like a generic window lock to me, so I don’t know how they knew which key would work but they knew. Really pleased to be able to open my window!

I’ve moved in December and was blessed with 1970s uvpc auto locking windows and went around the houses (literally, knocked on my neighbours begging for a key) but no joy. I tried many recommended ‘specialists’ - one even told me take the handles off and post them in!!! 🤦🏻‍♀️

Following a desperate a random google photo search, which took me to a recommendation on Reddit (of all places 👿) Donna replied before I even lost my phone for the 100th time. I placed an order for £10. My keys turned up yesterday and I finally slept with my window open!!!

Since then I’ve not received one single marketing blurb.

Amazing service thank you so very much 😊

2nd time purchasing within a space of 10 days ..Ordered some window hinges which I ordered the wrong ones . Telephoned the company as there were too many variations on the website to establish which ones I needed. The lady on the phone was extremely helpful and between us located the correct ones . Returned my wrong ones and re ordered . The replacements came next day and my refund was sorted within 3 days . Perfect service ..