Citizens InsuranceReviews 

Navigating change. Driving choice.

Join nearly 250,000 Michigan customers that trust Citizens

Why Citizens Insurance?

• Partnership with select independent agents that keep your best interest in mind
• One of Michigan's largest insurance companies, protecting Michigan drivers since 1915
• 9 out of 10 customers with a home, auto or business claim* are likely to recommend us to a colleague, family member or friend (*refers to customers with a paid claim)
• 700+ Michigan based employees

Whether it's for your car, home or business, we offer exceptional insurance solutions that balance protection and price.

Together with our agents, we offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles and personal items. We are committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating how we: CARE.

Personal insurance

We provide the insurance you need to protect your car, home, watercraft and more. Whether you're single, married or empty nesters, we can offer you tailored coverage options for your needs with the services and convenience you expect.

• Auto
• Home
• Umbrella
• Watercraft
• Recreational vehicles
• Valuables
• Identity theft
• Prestige
• Hanover Platinum
• Safe Teen
• Motorcycle
• Home cyber
• Home business solutions

Business insurance

Your business is like no other. That's why we offer tailored, flexible insurance solutions designed to meet your business needs today and tomorrow. Our industry experts will partner with you and your agent to help you identify and minimize risk. We offer a variety of coverage for businesses across many industries including:

• Auto
• Business owner's policy
• Cyber
• General liability
• International
• Management liability
• Marine
• Professional liability
• Property
• Surety
• Umbrella
• Workers' Compensation

We also offer a variety of tools and resources, as well as the services of a network of preferred service providers, to help you mitigate the risks faced by your business.

Our claims commitment

When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way.

Hanover Mobile

Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information

• View your policy number, policy period, deductible, and more
• See your full policy, so you know your coverage
• View your auto ID card (excluding MA and NY)

Roadside and accident support

• Quickly call roadside assistance and view the services provided
• View step-by-step instructions in the event of an accident

Claims

• File a claim directly from Hanover Mobile
• File glass claims and schedule service directly with Safelite
• View all of your recent claims information

Contact information

• Get in touch with your insurance agent by phone or email
• Contact our claim service team 24/7

Self-service account management

• Use your fingerprint to automatically log into your account with Touch ID
• Pay your bill
• Update your profile and contact info
• Enroll in or change your paperless settings

Whether it's for your home, your car, or your business, we offer exceptional insurance solutions that balance protection and price. Talk to one of our trusted independent agents today to find out more on how The Hanover Insurance may be the best fit for you.