Harbour I Reviews 22

Strongly advise that you stay away from Harbour ISP as an internet provider!!! Small company that is too busy penny pinching rather than focusing on growth by providing a good service. We had a problem with our internet service for weeks. It was mentioned by their own support staff that the modem is possibly at fault, we were advised that they will send a new modem but first required permission from management. From then on I can only assume management did not want to replace our modem, so this problem dragged out for weeks with multiple phone calls, hours of our time then telling us to get an electrician to replace our internal line. We did so at our own cost only to find out a week later it was the modem all along. I expected a sincere apology from Harbour ISP and a good credit on our account to rectify the issue. Sadly I get a call from the “Customer Service Manager” filled with attitude saying that us paying for the electrician is not their problem even though it was under their instruction and not actually the fault!!! A simple fix of swapping the modems out early rather than try to blame everything else including our TV, phones and computer. Then having a second chance after weeks of next to no internet to fix this by offering a good will credit to cover our costs and payments to them during this period, Harbour ISP were rude and not interested in making this very poor experience any better.
I would NOT recommend you sign up with Harbour ISP as once you have an issue they don’t seem to care about any form of customer satisfaction but more than happy to bill you while you have issues!!!