Nadat je iets besteld hebt hoor je een…
Nadat je iets besteld hebt hoor je een lange tijd niks en dan opeens komt het gezeik... geen track and trace mogelijk geeen aankomst mail... als je er achteraan maild wordt je gewoon afgewimpeld met de befaamde refund min de kosten die gemaakt zijn voor verzenden... ook geven ze aan dat t de klant hun schuld is en niet dat van hun.... het is een zooitje ongeregeld en het zijn een stelletje boeven daar!
Antwoord van Hardtuned
Hi Thomas, sorry to hear about your bad experience.
I have had a look through the email thread with you and our support team, and it does appear that you left some key details out of this review.
What happened here, is the package was delivered to the local post office and was awaiting pickup/local taxes to be paid.
After 7 days of no contact, it was marked return to sender due to an unclaimed package.
We also attached track and trace links and screenshots in that email, clearly showing that a track and trace was supplied to you.
The reason we can only refund product costs (and not shipping costs) is because we have to pay for it to be shipped to you, and also shipped back to us. It is not financially viable to resend packages free of charge when it is unclaimed and/or local taxes are not paid.
After you contacted us, we promptly issued the refund minus shipping costs.
We do as much as we can to help the customer out here and often we will offer reduced return shipping rates (which we did) but in certain cases of unclaimed packages, the customer is at fault. It is not our duty to pick up packages from the post office.