Hayneedle Reviews 

Finley Home Hudson 4 Cube Rotating Bookcase BLACK
Finley Home Hudson 4 Cube Rotating Bookcase WHITE
Ordered From: hayneedle
Order Number: 6589481634136

Order Date: 12/1/2019

Total Amount of Order: $164.19

Black Unit: Charged $85.70 on 12/02/2019
White Unit: Charged $78.48 on 12/5/2019
Ordered 2 units from Hayneedle on December 1st. Our Bank Account showed a transaction of $164.19 instantly pending for the total cost of the 2 units.

The next day on December 2nd our bank was charged $85.70 for the Black Unit that was shipped. We called customer service and informed them that the entire amount was already pending in our bank account and that they must have double charged us.
We were told that the total order amount is placed on hold with our bank at the time of the order and that each item would be shipped separately.
Once an item shipped, they would charge our bank account again for the individual price of the item. Hayneedle state that once the last item in our order was shipped, that they would release the original hold of $164.19 from our bank.
On December 5th the white unit was shipped and our bank was charged $78.48 and the hold of $164.19 was removed the next day.
Upon arrival of the boxes, we found that the packaging was very thin, this is a 60 lb unit and the cardboard was falling apart.
On December 7th we opened both units to assemble them, we found the bottom square of the white unit was cracked in ½ and could not be used. The board material is of poor quality, very light and fragile. There was very little packing material inside the box.
Upon assembly of the black unit which was NOT damaged, the instructions indicate to use camlocks to assemble, but there were no camlocks in the box. My husband indicated that camlocks were actually not needed to put this item together.
• The instructions say to use an item that is not needed.
• Tell you to use an item that they do not include with the unit.
• Then they did not send enough round black stickers to cover up the screw holes, so we have to find round stickers to cover the remaining holes.

On December 7th I called Hayneedle to find out about getting a replacement panel for the white unit that came in broken. All I wanted was for them to ship me a new square bottom shelf. I called 2 times and spoke to different representatives to confirm that the below information was correct. This is what I was told…….
• The Distributor does not provide replacement parts for this item, distributor is out of China so they could not call them to ask if they had an extra bottom they could send me.
• I am required to ship the entire 60 lb unit back to the warehouse. They did offer me a free shipping label.
• My Money would be refunded when the item was RECEIVED and PROCESSED at the warehouse. 2 to 3 weeks
• NO EXCHANGES- MY ONLY OPTION IS TO RETURN THE UNIT FOR A REFUND.
• To get a new white unit, I have to place a new order on the Hayneedle Website and start this process all over again.
• I purchase this item on black Friday weekend while it was ON SALE for $78.48. Today the item is going to cost me $127.50. Tomorrow this item will cost me $180.99.
Beyond disappointed with Hayneedle and this entire experience.

Ordered three tables and all three were cancelled due to their lack of inventory. Terrible service. Look elsewhere. Wish I could leave 0 stars.

Bought a five foot CHRISTMAS and they sent me a three foot tree... Also bought a six foot tree and it arrived with a damaged box.. I would not recommend this company....

Ordered a table. Charged for table. Expected a table. After a week, no table. Called customer service, someone will research the missing table. Was told customer service will call me back once they find out what the issue is. No call from customer service. Two weeks, still charged, no table, no answers. Finally I spoke with someone at Hayneedle who informed me the manufacturer had run out of said table and apologized I was never notified. I asked to have the order cancelled. Finally was refunded, order still showing as pending. First order from HN and will be my last. I honestly could have saved my time and energy, bought a book and some tools and built myself a table in the time it took to figure out that my order at HN was for an imaginary table. I need a real table.

I ordered 2 counter chairs from them about 2 months back and they botched my order the first time . Their website said item delivered but I never received the item . When I called them they asked me to place the order again and I did . And it has been 2 months since I placed an order and they have not delivered yet . It has been almost 3 weeks now since it was first scheduled to be delivered, but everytime as it gets closer to scheduled delivery date , they move it further away. They have a very poor supply chain management system and they do not own the inventory brighter for they have any leverage amount their suppliers . They say that the item is back ordered and that’s why it is taking time . But they already knew that when they rescheduled my delivery the first time . They randomly give me and estimate and one day prior to the expected delivery , they again postpone it . They have done it thrice . And when I call them they say that it is Upto the supplier and they have no info . It appears that they are more of a software platform that just connects us to suppliers . And the unfortunate thing is , they do not take the responsibility if something goes wrong . They just put it on supplier and you can’t deal with the supplier because there is a middle man here . Rest of the retailers also follow a similar business model but they have clarity into the process and have the leverage which helps consumers . They have a much more efficient supply chain management process . This company on the other hand just blames it on the supplier . But I have paid them they need to take responsibility since I trusted them and paid . I guess it is a hit or a miss . If things go fine then I guess it is not problem . But if something goes wrong , then they do not take the responsibility and you have to deal with them . I emailed them twice with no response . Called them to get them to look into this . They don’t have a sense of responsibility neither are they apologetic for the inconvenience that is caused to customers . This is probably my first and last time ordering from them . They should really work on serving customers better . Amazon and wayfair are a lot better when it comes to solving customer issues . I believe these companies are small and aren’t as skilled on how to run a sustainable business. I would request for price match with other retailers if something is cheaper here . Most of them offer a price match . It is a lot less hassle dealing with such irresponsible companies if things go wrong

- Jyothi

Scammers! Do not purchase anything from this website. They have items that show that are in stock, however when you order they take 2 months to tell you that they don't have the item in stock and never return the money they put on hold. Customer service is very rude and disrespectful and each and every one tells a different story/lie. Such a scam and a headache

Do not use this company. They charge you credit card excess amounts.

They charge something they call a "pre-authorized amount" and then charge for each item essentially doubling the amount. They tried to blame the credit card company saying it was the credit card company's policy. No other company does this.

I never Purchase any thing form this website, but I credit card was charged 101 dollars by this company. Stolen credit card.

TV cabinet ordered worst assembly instruction and hardware doesn't tighten properly two middle verticals about 1/4 inch taller thinned pieces, so the top does not lay flat. I will never order from this website again. I called to request replacement hardware that broke they said this company doesn't have extra parts I was given 20% off and told to find where cam locks are sold. This cabinet is crap but way too difficult to send back for refund.

This is a follow up to my review posted 6 days ago in reference to Hayneedle canceling my order times 2. After my previous review, Hayneedle reached out to me and we exchanged many emails. I thought I would share the last couple of exchanges. The first follows my request for expedited or standard shipping depending on where I would be to receive the item. I responded in this fashion because Richard L. suggested to me that they would ship to the address of my choice at a discounted rate. I really wish I could give them 0 stars. If you have time, read on....

On Tue, Oct 15, 2019 at 4:25 PM heroes@hayneedle wrote:
Dear Patricia,
We regret to inform that this order cannot be booked nor expedited to be received on time with the information provided. For further information, please contact your financial institution.

We sincerely apologize about this inconvenience.
Sincerely,
Richard L.
Corporate Escalations Liaison

Corporate Escalations Liaison
hayneedle.com
From: patsyq
Sent: Tue Oct 15 2019 17:00:01 GMT-0500 (Central Daylight Time)
To: heroes@hayneedle
Subject: EXT: Re: Hayneedle Trust Pilot Review - 6589481249374
Then Richard L. I will assume you will remove the pending charges on each of my credit card accounts immediately. Please email me when you have completed this refund on each card. One ending in XXXX and the other in XXXX. Sorry for the inconvenience and the amount of time wasted.

AND THEN THIS.....

heroes@hayneedle
Wed, Oct 16, 8:13 AM (1 day ago)
to me
Dear Patricia ,
Thank you for your reply and we would gladly reach out to your credit card companies asking them to release the authorizations. To be able to do this we require the fax number for the authorization release department for your credit card companies. Could you please forward us this requested information. Generally an authorization hold will drop off between 3-5 days.
We apologize for any inconvenience these orders have caused you.
Please let us know if you have any additional questions.
Sincerely,

Rosemary H.

Patricia patsyq
Wed, Oct 16, 12:25 PM (21 hours ago)
to heroes

Dear Rosemary H.
Thank you for your latest email dated Wednesday, October 16, 2019 in regards to the credit card authorization hold. I realize now that I must manage my expectations.

I find your cancellation of my orders for this desk representative of obstinance on your part and poor taste on your part, because, in essence, your unwillingness to verify that this was a valid order and subsequent cancellations of those orders suggested that I was attempting to defraud my credit card company or you, the vendor, Hayneedle. As I stated before to Richard L. I hope this transaction and all the inconvenience it conveyed upon you was not too distracting.

It's time for me to unwind this relationship because I have failed to understand or to be understood.

Sincerely,
Patricia Q.

THESE folks are horrible - stay away. I had one transaction just fine. They have cancelled my last two orders and no one there can or will tell me why. They are inept poor customer oriented folks. They desperately need to be retrained and understand why they exist - it is for the customer you STUPID!!! Get some management that has a micro millimeter of a brain! RIDICULOUS...

STAY AWAY! Zero Star! I purchased a sofa. it actually came as a bench. so I return bc its not a sofa as listed! They said theyll take the return but bc of high shipping cost they are not able to refund me my return at all?? Fedex said the pickup was free so they came to pick up but the company refuse to refund! STAY AWAY FROM H-A-Y-N-E-E-D-L-E AT ALL COST! DO NOT BUY ANYTHING FROM HAYNEEDLE! SCAM!!!

This is the message they sent me when I ask them about my refund after I returned ship the product:

"Thank you for contacting hayneedle.

Yes, the return will still be on time since the label doesnt expire until 9/27. FedEx pick-ups are actually not free. They charge us a much higher amount to come to your home, rather than dropping the item off at a FedEx location.

Please let us know if there is anything else we can do for you.



Thank you for shopping with hayneedle, where you'll find everything to create a home you love. Please let us know if you have any additional questions - we're here to help!

Sincerely,

Morgan E.
Customer Experience Specialist"

No matter how many times I unsubscribe from this site, they ignore my preferences and continue sending daily emails. I will never buy from a company that won't respect my preferences. Bullying.

Stay away from this vendor. It sells merchandise that they don't have. Changing delivery dates from INITIAL DELIVERY OF 7 days to OVER 60 !! Not an easy task to cancel your order too!!! Best NOT to deal with this vendor at ALL !! Very unpleasant experience!
STAY AWAY!

STAY AWAY FROM THIS COMPANY AT ALL COST. I PURCHASED AN ITEM WORTH 600 DOLLARS AND RETURNED IT 2 DAYS AFTER RECEIVING IT. IT HAS BEEN OVER A MONTH AND I STILL DO NOT HAVE MY REFUND. IT IS ALWAYS A DIFFERENT STORY. THIS COMPANY IS NOT HONEST IN THEIR DEALINGS. STAY AWAY AND TAKE YOUR BUSINESS ELSE WHERE

I have placed an order for a table online which i cancelled 10 minutes later. The next day at 900am i called the company explaining i did a csncellation 10 min later. They told me the table has already started being made, which is hilarious. Next i realized i needed to change the shipping address where the package would be sent. AGAIN thet told me it could not be done, that they will re route the package while i need to pay again and place a new order. 12 days after the package has been in hands of federal express i am still waiting for a refund. Worst custimer service i have seen in my life. I will never buy from this company.

I purchased an item from Hayneedle via Walmart.com. I did not need the item (item is still brand-new) and wanted to return. Hayneedle made it extremely hard and never sent me the return label to ship the item back. First, they said it would take 24 hours to send the return label. I did not understand why it took them that long to process the return label. After 24 hours waiting and never received it, I contacted Hayneedle. This time they said it was sent. I checked my mailbox and the spam/junk folder and did not see any label. I contacted them again. This time, they said they would resend the label right away. I waited, and again no return label was provided. I contacted them again, this time they do not respond.

The item is only $34. I do not understand why Hayneedle would lie and does not want to take the item back. This is my first time learning about Hayneedle and I would advise all of you to stay away from this vendor. They are horrible. Please do business with Amazon which can save you time and headache.

We bought 2 chairs last summer, stored them thru winter and brought them out again with the warm weather. We used them a total of about 10 times. Sat in one yesterday, reclined and it disintegrated. Here is their reply:
" we are unable to process a return for the Coral Coast Zero Gravity Lounge Chairs - Dark Teal Blue - Set of 2 at this time because the 30 days warranty has expired.
Thank you for shopping with hayneedle, where you'll find everything to create a home you love. Please let us know if you have any additional questions - we're here to help!
The items we bought were very poor quality. Do yourself a favor and buy elswehere.

I tried to order an accent chair, $200. It would'nt work ordering it so I called. First thing I got a woman wanting to sell me a health alert system to wear around my neck. Told her I had one but she would'nt listen & talked over me. I hung up. Then I called back & same thing plus was now talking to a salesperson about car insurance. Tried calling on 2 different phones & obviously I was "blocked", Recording told me the number I was calling was not valid. What is with this company? I will take my business elsewhere especially after reading these reviews. I have never heard of Hayneedle…….sounds like a pretty crummy company. No thanks. I always had good luck with Mayfair.....great service & products.

We ordered an outdoor table. The shipped a different table than the one we ordered and would not take it back. DO NOT DO BUSINESS WITH THIS COMPANNY.