Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... Toon meer
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Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... Toon meer
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Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... Toon meer
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Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
27A Plains Road, NG3 5LG, Mapperley, Verenigd Koninkrijk
- 01158605351
4,9
Uitstekend
987 reviews
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We always have a great experience when…
We always have a great experience when we go in to book our holiday everything is done with excellent customer service and we get what we went in for
7 juli 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a five star review! It was my pleasure to help you with your holiday enquiry and I hope you have a lovely time :) Erin
Excellent service
As usual, excellent service, time taken to explain everything about our booking.
5 juli 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and that everything about your booking was clearly explained. We really appreciate your kind words and for your repeat custom. Joanne :)
Hays Mapperley
We would not book our cruises anywhere else.
All the staff at Hays Mapperley are so lovely and always very helpful, its a pleasure to go there and see everyone and obviously to book our next adventure!! 😁
Thank you to all the wonderful staff at Hays Mapperley
Karen and Craig James
16 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful review! We are delighted to hear that you enjoy visiting our branch and that our team consistently provides helpful and friendly service. We look forward to helping you book many more adventures! Barbara :)
As usual the staff made us very welcome…
As usual the staff made us very welcome to be fair we have known some of them for a long time, that is why we have always used mapperley office. This booking Amelia looked after us again very professional any queries she had Julie assisted her. Five star rating for a reason credit to your company.
1 juli 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for your kind words and for taking the time to leave a 5 star review :) Amelia
Hayes Travel Agency in Mappely Top, Nottingham
I have been using the Hayes Travel agency fir tears. I Travel from Chesterfield to Nottingham just to book my holidays as the team go above and beyond. They actually see people as people, in this faceless world. I hope that they get the recognition they deserve for their dedicated services.
24 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review. It was my pleasure to help and assist you with your holiday booking. We did have a laugh too in the process lol.
Hope to see you soon kind regards Julie :)
Antwoord van Hays Travel - Mapperley
Thank for taking the time to complete the review and for your kind comments, it really does mean a lot to us to know how much our service is appreciated. Should be a fantastic holiday for you all
Kind regards Barbara :-)
All the staff are very knowledgeable
All the staff are very knowledgeable. Amelia was very helpful, printed everything and sent hard copies in the post to me.
24 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review. We appreciate your kind words :) Amelia
It appears quite complicated to travel…
It appears quite complicated to travel as a grandad/grandson duo.Julie just worked her way through Eurostar,s booking form and sorted everything out for me.
23 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5* review, it was my pleasure to help you with your adventure with your grandson. I hope you both have an amazing time together kind regards Julie :)
Antwoord van Hays Travel - Mapperley
Thank you so much for your kind feedback! We are so pleased to hear that the service you received was helpful and informative. Barbara :)
I received a GREAT service once again
I received a GREAT service once again.
I called up Hays Mapperley, spoke to Joanne. I gave her my query. Again Joanne & the team gave excellent customer service. Polite, proffessional, reliable to get you the best outcome possible.
Hence yes I booked a great holiday again with Hays Mapperley.
Thankyou Joanne & the whole team.
10 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review. We hope you have an amazing time on your holiday! The team at Hays Mapperley :)
I feel I have a personal travel agent…
I feel I have a personal travel agent as Barbara at Mapperley goes above and beyond to meet our holiday desires and expectations.
16 juni 2026
Antwoord van Hays Travel - Mapperley
Hi, Thank you for your fantastic review - It's always a pleasure looking at your lovely holidays :-) Kind regards Barbara
Travel bug
It's always a good experience at hays travel mapperly top.
They always help me to get the holiday i ask for,which is why I keep returning to them.
12 juni 2026
Antwoord van Hays Travel - Mapperley
Hi Adele, thank you for taking the time to leave a 5 star review, we appreciate your kind words :) Amelia
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! We hope you have a lovely holiday :) Hays Travel Mapperley
Julie was once again extremely helpful
8 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to assist you with your holiday booking. Hope to see you soon kind regards Julie :)
Great
Great , I have been booking with Hayes travel for many years now . I always ask for Julie Towley at mapperly branch .she has been looking after us for around 20 years even booking our wedding in Cyprus 18 years ago , she never disappoints
9 juni 2026
Antwoord van Hays Travel - Mapperley
Thank you for the great review, appreciate your lovely words :)
Wow has it really been 18 years it only seems like yesterday. See you both soon kind regards Julie x
Antwoord van Hays Travel - Mapperley
Thank you so much for leaving a 5 star review. It was my pleasure to help you book your trip away! Erin :)
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to help you with your holiday booking kind regards Julie :)
Julie came up trumps again !!
Julie came up trumps again sorting out a new cruise and adding an extra passenger to an existing booking. 1st class service as usual with lots of fun !!
All the staff are very efficient and friendly which is why I continue to book all my holidays with them . Thank you
31 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it is always a pleasure to help you with your cruise bookings. We appreciate your continued repeat business. See you soon kind regards Julie :)
As always
As always, total satisfaction from the staff at Hays, Mapperley. Jo was my Booking Agent today. Very professional, helpful and pleasant 👍. Thank you.
31 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear about your satisfaction with our team's professional and helpful service. I really hope everything goes okay. Joanne
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