Hertz - Clearwater - Us Highway 19 North Reviews 

The van was perfect for our girls Bachelorette weekend get away. Plenty of room fir baggage snd coolers.
Thank you

Dylan, the manager always takes care of me

I did not get the car I ordered, they gave me the car on empty and no windshield washer fluid. Horrible customer service

Dylan Wood is amazing. He is doing a great job 👏🏻

I was scared that the car was gonna break down while I was driving it cause it did some weird light thing. I was able to switch out the car for another car, but I had to drive 30 minutes away it cut away time that I had on vacation and then it was also a waste of my gas. It was just really inconvenient.

Everything was great

Customer service is awesome and I will only rent from this location because of how they treat their customers

They handled my car rental very professional. Explained all the car function and how to handle all the electronics, like GPS.

Car smelled like weed. Headlights didn’t work which required me to spend 2 hours on a Saturday at a repair shop. No credit for my time or loss in use of the vehicle.

Everything ready on time. The car was just what we needed.

Customer Review:
I’ve given this location—the closest one to my home—multiple chances, but the service is consistently terrible. Despite being a Five Star Elite member, my status is completely ignored every time I walk through the door.
Almost every visit starts with staff claiming they don't have any cars available, only for them to magically "find" one after I literally point out the rows of vehicles sitting right outside on the lot. Even then, I am never given the car class or vehicle type I actually reserved and paid for.
To make matters worse, they repeatedly fail to link my Hertz Five star Gold Plus Rewards account to my reservations. This creates an administrative nightmare during the rental, causes massive headaches after returning the vehicle, and deprives me of the reward points I’m owed. On one rental, I returned the car and 3 days later get a text saying I still had the car!
I had to call corporate and an hour of my time.
It is a frustrating, mismanaged, and overall horrible experience. Save yourself the stress and rent from a different location.

Was terrific. No wait. Great rates. Excellent vehicle.

Nice vehicle and customer service at Clearwater location. Very disappointed at business policies. I paid in advance and having problems getting 2 day refund for retuning early due to family emergency. I’m a gold member and feel like this policy should be amended. The vehicle did not have washer fluid in it which was poor quality preparation on the business side for renting out a vehicle.