Horrible Experience
Address in the email confirmation took my wife and I to a location that was closed. There was no sign or anything that told us if the location moved or closed down. When I googled the location, it said it was open and it had the same address as the email confirmation I received. When we tried calling the location, we couldn’t get ahold of anyone. We finally got on the phone with customer service and he was no help at all. He told us that the location was open (as we were standing in an empty Hurtz parking lot while looking through the glass door of a Hurtz building that was completely gutted). We eventually found out that the location moved but we couldn’t get an address (again, the customer service was of no help). We drove around for 45 minutes and eventually found the new location. However, it did not pop up on google or Apple Maps. By this time, we were two hours late to our original pickup time which completely messed up our travel plans. We wanted a discount for the inconvenience and for the complete lack of professional, but the customer service person only offered us a $20 discount. My wife spent hours on the phone trying to get a discount (which we finally got for one). However, we had to book a new car at a different location (the customer service person said that he could not help us do that). Horrible experience
