Hertz - Kansas City - The Westin Crown Center Reviews 

Great group of guys who are willing to help and go above and beyond.

Really great customer service in person. The website was also easy to use.

Customer service was terrible on first unsuccessful trip to pick up car and ok at 2nd. Car interior was ok but outside was still dirty from last rental. Good side was good car n app/text link made it easy to extend rental a couple times.

I already completed this. I would prefer that i be contacted by email. A few customer service problems. The most important is that I left my handicap placard in the visor realized it immediately , called to leave a message no promp for messaged. Called multiple times Monday morning starting at 8a. No answer, rang several times and disconnects. Had security at the Hyatt deliver a message with name and phone # to the office. No repsonse.

This was the most convenient and quickest car rental ever. I would do it again at the Westin if I ever return to Kansas City. Thank you !

I reserved a 12-passenger van a full month in advance for pick-up on September 11th at 4:30 PM. On the actual day of pick-up, while I was stuck at work, I received a text message simply stating they didn't have my vehicle. Their "solution"? Telling me to go search other locations myself to see if I could find one.
When I tried calling to speak with a human, no one answered the phone, and they ignored my texts completely. I couldn't even cancel through the system because it was within 24 hours—meaning their policies would penalize me for their failure to provide the vehicle.
The only reason we were able to save the trip at all was thanks to a very good friend of mine. He drove 35 minutes directly to this location to speak with them in person. Even face-to-face, they didn't care and just dismissively told him to check another location. He then drove another 40 minutes to that second location, where they knew absolutely nothing about the situation or reservation. In the end, my friend literally had to put the rental under his own name just so they would hand over the van.
I was left panicking and beyond frustrated, and Hertz cared zero percent about making things right or honoring their commitments. Never, ever going back to Hertz again!

I was given a car with bad brakes and a bad smell; it was dirty, and it wasn't the type of car I had requested. This is the first time this has happened to me. I hope it doesn't happen again.

Your representative was pleasant to work with and the vehicle was clean. I would definitely use this location again. It is notable, to reach a person by phone at this location is very difficult.
In the future, I will pay closer attention to the gas gauge. Later noticed it was not quite on full, however, the contract reflected it was. It was too much of a hassle to go back.

Car was fine, mostly clean except for inside windows. Staff very polite, but very slow process at pick up. When I tried to book the rental with a free birthday rental day, the website couldn't process. I called and they said simply to present a copy of the offer when picking up the car. At the pickup, they said I had to register online. Disappointing.

My customer service experience, along with the 2 other customers in the office, was poor to say the least. The office opened for business at 8am. I arrived at 8am to find the office open and 2 other customers already inside. Nobody was present at the desk for the first 10-15 mins. A very loud speaking man was behind the wall on a very personal phone call. He never stepped out to greet anyone nor explain what was going on. Using profanity, unprofessionally, the man behind the wall continued the call. The woman sitting next to me said she lives near by and the customer service is always poor, that's why she arrived at 7:45am. It was very uncomfortable to sit and hear such a derogatory interaction. Around 8:45am another gentleman walked in, ready to work. He assisted the first woman quickly. He proceeded to take her outside to get her in the rental. The man behind the wall came out, looked at me and the other customer, smirked, never said a word and closed the door as he went behind the wall again, continuing to make things uncomfortable. Shortly after, he took/made another phone call with the same tone. Unprofessionally vulgar and very personal. This hurts the business for everyone. I have rented at this location before and did not have this experience. I have recently advised the company I work for to use this same location. Unfortunately, I cannot continue to support this business nor this behavior. Someone has to speak up and bring attention to this matter. Professional and attentive customer service can be found with a different car rental company elsewhere. Disrespect is not worth the convenience.

At every single location the office staff is racist . They never talk nicely and omg cars are dirty after done with pickup had to go car wash every single time . Shit service .

Excellent service from start to finish from the guys at the desk. They were friendly and professional, and the car was new, clean, comfortable, and in excellent condition. Pickup and drop-off were quick and hassle-free, making the entire rental experience smooth and stress-free. I really appreciated the transparent pricing with no hidden surprises. I would definitely rent from this company again and highly recommend them to anyone looking for reliable and outstanding car rental service.

The staff at the Westin rental was were not at all friendly. They never once showed appreciation for my business. It was almost like we were inconveniencing them