Hertz - Oahu, Honolulu - Hyatt Regency Waikiki Beach Reviews 

People were nice but the wait to get a new rental was almost 2 hours so plan ahead. Return was super easy.

Everything was quick and efficient! Clerks were swift with handling transactions. Staff seemed to work really hard to make it a quick and painless experience. Much better than a couple years back, marked improvement here as escalated service here to five stars this day.

The staff at the Hertz - Oahu, Honolulu - Hyatt Regency Waikiki Beach is rude. I believe it is because they are overworked. That being said a disgruntled employee should never be put in a customer facing position.

We stayed for over a week, very friendly clean and great breakfast.

Had a separate line for Gold members that was outrageously long. Took forever to move in line and was scolded for going to the non gold member line cause it was shorter. There needs to be a better system set up at this location

The person behind the desk were very helpful. All questions were answered. The price for the rental was excellent. Next time. I will get there a little earlier.

Reserved and prepaid for a minivan at 8:00. Clerk told me no vans because the reserv was for 9:00 - Either he lied or Hertz didn't bother to save a minivan - so I accepted a 2 row SUV because I didn't have time. Then he added an intercity fee - not shown on the website or the reservation. Hertz pulled a bait and switch

Was upgraded and agent was very efficient.

We spent an hour ordering the car. There was lack of communication we were not aware we needed to go back to the same place we ordered the car and sit in a line for 2 hours making us late for our scheduled tour. We had a car from hertz at the airport and it was a seamless process. When returning the car the attendant was screaming at us to park at the line we were unaware of where the line was.

We had no idea that we would need to register on an iPad and then wait an hour so we showed up on time to pick up the car and ended up losing an hour. Other customers were complaining about the same thing. If they let us know in advance we would have signed our name up earlier.

Quick service with my gold status.

This is only regarding ONLY the Waikiki Hyatt Regency location. Completely understaffed, zero climate control and over a two hour wait. Cars being delivered dirty (inside and out) and a complete lack of any damage assessment prior to receiving the car. Agents were nice, but completely overwhelmed and very slow. Imagine being stuck in a 2 hour line, in 85 degree temps with 90% humidity, no AC and every guest in front of you was at the counter for 20 mins each. Then, getting the car in an extremely dark underground garage and no physical pre inspection of the pre existing damage prior to being rushed into it. This location needs a complete revamp.

I had to wait almost 2 hours to get my car, even thought I had a reservation. This was probably the bad experience from a lot of other people who rented at this place.
I noticed there are more people renting in the morning but afternoon the rental place was almost empty. Could the management just look into efficiency improvement, or open the place an hour earlier ? People came here to enjoy, not to wait in line so long just for a car.

You opened at 8 in the morning, we showed up at 7:50 hoping to get out early. We reserved and paid for the car online more than a month in advance. There were 6 or 7 people ahead of us in line already. Employees were so slow it took an hour to get to the desk. Then we sat in a waiting area for another 40 minutes while employees were washing cars. Vacation time is valuable and you waisted 2 hours of it. We didn't get stated until 1000 and had to cancle some of what we were going to do. If you know it's like this, you should open earlier, add staff, have the cars washed and ready. It shows that you don't value your customers valuable vacation time and if someone had to be somewhere on a specific time, they would not have made it. If this location is busy then you should reinvest some of the money made there by hiring staff and expanding hours.

Good all around

We enjoyed our experience with the rental vehicle, it was mid sized and perfect for my family to travel around the area. What was not so good is the long wait to pick up in the morning even with gold. Also the were good attempts to make it clear where to return the vehicle after hours, but the exact location was still not as clear as it could have been especially when it is night time

Staff was great especially Red and Douglas and a couple of people I cant remember their names. There was quite a wait but understandably so since its a tourist area. Thanks to everyone at Hertz Hyatt Regency Waikiki!

Extremely long wait time, my status is presidential circle and yet I was told I needed to wait in line with the gold members. I had scheduled to pickup the car at 8am and did not actually get the keys until 9-9:30 both times I rented from this location. When speaking with the front desk he was very argumentative and would not let me wait in the president circle line even when I was showing him proof of my status on the app. I even spoke to the manager who claimed his system was showing my status as expired when I showed him my app and my credit card that gave me presidential circle status he continued to stay firm on me needing to wait the line and that I needed to update my information. I told him I had updated every piece of information on my profile the day prior and still no help or solution. Because of the delays in getting the car my family and I missed out on our reservation for an excursion we had planned for months. This location needs a better system, the line is constantly long and this isn’t even including the non members that have to wait for hours upstairs in hopes of getting a car.

The initial process of getting a car was a bit lengthy but after that it was smooth.