So I get it of course, damage to a vehicle is damage to a vehicle and covered in the contract unless you purchase the ldw. And $200 for a windshield isn't terrible. Cheaper than the LDW honestly. But... Toon meer
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HORRIBLE! I have used hertz for years but never again after they started scamming me! I have had multiple rentals with them recently that they keep trying to scam me. One rental they auto-selected ins... Toon meer
The check in process for skip the line was seamless. The Kia Carnival 2026 full sized SUV was a welcomed option to choose from as a Gold Presidential member. The website included a very persistent and... Toon meer
Loved be benefit of the AAA discount as a 24 yo. They also upgraded my class vehicle without any extra charge, loved it. Just wish they had more detailed instructions of drop off. Other than that ever... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
1 Richard E Byrd Terminal Dr, 23250-2408, Richmond, Virginia, Verenigde Staten
- (804) 222-7228
Your Car Rental Deals, News & Offers
4,0
Goed
100 reviews
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Fantastic customer service.
I made the reservation online however I will give all 5 stars to the employees working at the airport. They all provided outstanding customer service from the team member who finalized my rental agreement at the airport counter on 10/16/26 to the team member who processed the rental return on 10/18/26.
16 oktober 2026
Our SUV was in great shape and interior…
Our SUV was in great shape and interior was most clean. Enjoyed a new experience with Herz.
20 oktober 2026
I had difficulty retrieving the vehicle…
I had difficulty retrieving the vehicle and had to go to the service desk. Other than that everything else was fine. Easy to return to the location.
12 oktober 2026
Loved be benefit of the AAA discount as…
Loved be benefit of the AAA discount as a 24 yo. They also upgraded my class vehicle without any extra charge, loved it. Just wish they had more detailed instructions of drop off. Other than that everything was great.
12 oktober 2026
I wrote a full review already how I was…
I wrote a full review already how I was treated after my flight was cancelled. I’m no longer renting from hertz
15 oktober 2026
Rock chips
So I get it of course, damage to a vehicle is damage to a vehicle and covered in the contract unless you purchase the ldw. And $200 for a windshield isn't terrible. Cheaper than the LDW honestly. But all the same, rock chips are a hazard of the road and in my opinion should be considered wear and tear just like a belt or something else would be. But all the same, Hertz is generally good and I'm pretty loyal so still four stars.
11 oktober 2026
Everything as expect
Everything as expect. Troublefree and economical car, charges exactly as anticipated with order.
12 oktober 2026
Initial flop, great recovery
The initial rental wasn't kept at the original location. Once I was able to call Hertz and have the reservation transferred to a different location, everything went smoothly. No issues, no problems, great recovery after a bumpy start!
7 oktober 2026
Arrived early and rental was ready
Arrived early and rental was ready; CSR (didn't get her name...) was extremely helpful. Always a pleasure renting from Hertz.
7 oktober 2026
No problems
6 oktober 2026
I needed to change my drop off point…
I needed to change my drop off point and the website would not let me do it, so I tried to call and could not get a hold of a human being! I was forced to drive to the nearest Hertz office to make the change. It was a huge hassle and then they over charged me by $156! I still cannot get a hold of a human. I will never rent from them again. Hertz - do better!!
6 oktober 2026
Easy everything and the people were…
Easy everything and the people were super nice. Sadly the cost at RIC is incredibly high so not sure if I will rent anymore there. It’s. ALWAYS crazy with little inventory no matter when you book.
7 oktober 2026
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