The customer service provided by Jeff and Sam was top notch. They are attentive, respectful, and professional. I will continue to rent cars from the St. Charles location because of the customer servi... Toon meer
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The SUV was very dirty mainly inside the vehicle. Finger prints everywhere, crumbs in the front and back seats as well as throughout the counsel. I had to actually get wipes I had to clean off the s... Toon meer
The entire experience was very nice. The only suggestion I would make is the staff in St. Charles is consistently rude.
Great customer service at this location. Car was ready for me, clean and full of fuel. Was a perfect choice for my rental. Easy in and out picking up and the same for the return, quick and easy.
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
2400 E Main St Suite 106, 60174, St. Charles, Illinois, Verenigde Staten
- (630) 762-9034
Your Car Rental Deals, News & Offers
3,3
Gemiddeld
10 reviews
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The customer service provided by Jeff…
The customer service provided by Jeff and Sam was top notch. They are attentive, respectful, and professional. I will continue to rent cars from the St. Charles location because of the customer service.
17 oktober 2026
The entire experience was very nice
The entire experience was very nice. The only suggestion I would make is the staff in St. Charles is consistently rude.
1 oktober 2026
The SUV was very dirty mainly inside…
The SUV was very dirty mainly inside the vehicle. Finger prints everywhere, crumbs in the front and back seats as well as throughout the counsel. I had to actually get wipes I had to clean off the seats and steering wheel before I got in. I have rented cars before from the St.Charles facility, and typically the cars are ready when needed and clean inside and out. This was an extremely disappointing experience.
26 september 2026
Service slow and 2 old guys there
Service slow and 2 old guys there, don’t care our time.
Vehicle old and failed like a good rent a car.
26 september 2026
Quick and friendly service, very attentive
Quick and friendly service, clean car, would recommend
18 september 2026
Great customer service at this…
Great customer service at this location. Car was ready for me, clean and full of fuel. Was a perfect choice for my rental. Easy in and out picking up and the same for the return, quick and easy.
15 september 2026
Sub-par customer service
Wasnt greeted when I walked in, very awkward. Gentleman gave me the keys. Didnt pull it up or tell me where it was. Had to walk out in the rain across the parking lot
12 september 2026
Went to pick up the passenger truck…
Went to pick up the passenger truck that I rented, and the truck was dented in the front bumper, and the sensors were pointed inward. I asked the rep if it's driveable, and he stated yes. Photos were taken (thank god), and I got in the vehicle only to discover it was absolutely disgusting. Crumbs in the cracks of the seats, pink nail polish on the roof, what looked like dried vomit on the rear passenger door. This vehicle should not have been rentable. I spent an hour cleaning the inside before I could even leave. Fast forward to the 22 hour road trip, and the cruise control did not work, the sensors sent warnings every 20 minutes, and the auto braking could not be turned off. All of this for 22 hours there, 22 hours back. What fun. Now, let's really fast forward. I just received an email reporting that I damaged the front bumper. And that I need to fill out the incident report. Almost 30 days later. Thank god I took pictures. When I called Customer Support, not only were they apathetic, they just kept insisting that I was lucky I took out the LDW insurance (which was more than the actual rental). No credit. No voucer. I was lucky.
I do not think I will ever rent from Hertz again until they start being a better company. This is unacceptable from a national chain. I felt like I rented a car from "Bob's bargain mart" or something. They really should be ashamed.
13 augustus 2026
Review zonder uitnodiging
Stop using plate pass for tolls.cost me…
Stop using plate pass for tolls.cost me $24 for them to pay tolls. I willnot use hertz again. I expected 14 days to pay the tolls
29 augustus 2026
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