Heysilkyskin Reviews 

Still not received my product!

I placed a order in AUGUST already and should have receiver the product latest beginning of September.

I made countless follow ups and they refer to my local post office. I followed up with them and they cannot trace the product.

This is the 3rd time I am requesting a refund! Please contact me and process a refund urgently.

La livraison a été longue... plus de 2 mois. Après l'avoir utiliser une dizaine de fois, il ne fonctionne plus et je n'ai vu aucune différence après ses dix utilisations.

I am upset about quality. I start to use it,but on second time it just didn’t work. There is no flash light working.
I waited fir 6 months to get it and now it won’t work.

I was able to use mine for around 3 months or so. It was working fine but it stopped working abruptly and up until now its not working 😭😭😭

I have ordered my product since June. It's near Christmas now, I have not yet received my order. Even after my request for a money refund, my email went unreplied. It's unprofessional. Many emails I have sent. Even my reviews are being deleted on Facebook and they even blocked me on Facebook. I don't know if it's a trustworthy company. My advice, don't go for it.. I must say that I lost my money! It's really heartbreaking.

I purchased this item on the 12th of August -order #89312-H-, almost 4 months ago, still did not receive it.
When I contact DHL they ask me to get in touch with the supplier because apparently, they are not in charge of delivery, the same thing with my local post office.
The tracking number they gave me shows no info about the whereabouts of my order.
When I reach out to customer service, all I get are useless generic replies. Even on Facebook they left me on read. So frustrating
So far not happy with this experience.

I love my HeySilkySkin!! I used to get waxed every 3 weeks and after just the first week of using my home laser I saw a difference. After two weeks of using it I was able to push my wax appt to every 4 weeks and currently I am every 5 weeks now , after using the product for about 2 months and I can’t wait till I don’t need to get waxed anymore. I also had an absolutely wonderful experience with their customer service. I will be honest and say I was nervous that I was getting a product that I saw through and ad on Instagram and that there wasn’t a “real person” that would respond to me if I had an issue but that wasn’t the case at all. I had very quick responses for their customer care team and they helped me get to a solution so quickly and were so nice and professional the entire back and forth I had with them . I really appreciated all their help !!

I’ve been using the product for about 5 weeks as recommended, but am not seeing results. I’ve even tried higher levels and nothing.

Are there any tips or tricks that will make this effective?

I've liked the product so far, starting seeing less hair regrowth too, but it suddenly stopped working today. The indicator light that is supposed to turn from red to blue when ready no longer turns to blue despite it working fine just last week. I want to use the product more, but I am going to be royally pissed if I wasted over a hundred dollars on this thing after only using it for a month. I so badly want to stop shaving every day PLEASE...

Granted shipping is slow ..but hey, it is during 2020 and COVID requirements are to blame.
I am absolutely thrilled with my device. I started off a week at level 1 and gradually got to level 4, it took me 2 months. My legs are currently as smooth as waxing. I use the device once a week, shave the morning of to get rid of the itty bitty stubble I have. It takes about 10 minutes for my lower legs. Now at a 4, I feel it. Yeah, I have had my underarms lasered and it is much less pain than that.
Would I purchase again? Definitely. Would I recommend to other. YES!!!!

I do not recommend this product to anyone unless they just want to waste money. Results take so long and I don’t even have very thick hair. The actual laser suddenly stopped working and now this handset is completely useless for me. Don’t buy! Just spend more money and get it done professionally.

I have nothing but good things to say about this company and their company service! I had an issue with my unit not working. I contacted the company and had return contact within hours. After sending the company the information requested, they let me know, with no hesitation that a new unit was on the way. I am one of those people who does not mind paying a price for a product that is backed up 100%! This is one of those companies. Thanks Hey Silky Skin!!!

I've been doing IPL for many years on clinics for my Brazilian and under arms. I do know that the hair will grow slower and thinners before it's gone.
So don't expect magic here. I need to do touch up here and there beside start to IPL my legs. I can tell that this product is as good the treatment at the clinic. I keep thinking, why it took so long for me to find this. It can save me so much money. The result is shown on my legs after the 4th treatment.

I had some technical issues and reaching out to customer care. They are responsible and solve the problem so I can keep doing my treatments. Thank you for a good product and responsive customer care!

This is called drop shipping(buy from chyna and resell to westerns basically), and these guys take advantage of any potential customers, i bet the owner already is happy he achieved his first million $ (or not even that) anyways stay away from this wannabe owners , they think they are smarter then you but remember customers always will have the last laugh ;)

I have been using silky skin for about 5 weeks, having 2 sessions a week using level 5 on most parts of my body. I have noticed the hair growing back on my bikini area seems thinner, but I don't feel any change anywhere else. Is this normal???? I have fair skin and dark hair so optimal condition for use.

I've been to laser appointments before but I just couldn't keep it up as I have got 4 kids who all play numerous sports each so I am just too busy for appointment for myself. I have been using the Heysilky handset at home for 5 sessions and my hair growth reduction is remarkable. I think I'll be able to skip my in between shave this week!! Very happy with what I am seeing so far.

I started using it 6 weeks ago and I have used it weekly as directed, and so far my legs and arms are hair free. The rest is still in progress. Previously i paid for laser hair removal twice (over 10 sessions in my whole body) and it didn’t work, as I think I needed mor sessions but I couldn’t afford it. I noticed less hair but eventually it all grew back as normal. I love that I can use this handset as much as I want and whenever I want also and it never costs me any extra.

REVISED...thank you for clarification. Seems I missed the second page of instructions somehow (I’m usually very thorough when trying a new product and reading the instructions before use. So definitely my fault.)
Changed my rating from 1 star to 4 stars.
I did receive the unit in 11 days (Australia to Canada)!
Tried again and got it to work! Now to see the results after 12 weeks! Can’t wait!

My original post:
Not happy at the moment.
(1star review)
1st - the glasses I ordered (pictured) were not the glasses sent. The ones sent folded up and looked nothing like the one in the picture.
2nd - they advertise it’s from Australia but it’s actually made in China, designed in Australia.
3rd - I just tried to do my first session and could not get the IPL to flash properly. I had it set for level 1 but I had a red/pink dot to the left of the one blue dot and thought it was a warm up signal so I waited and waited and waited for it to go out. It never went out so I tried clicking it to flash and it wouldn’t most times. I did get it to flash maybe 3 times in about an hour of trying.
4th - instructions never said how far away to hold it.
5th - I just looked up on their website and their 90 day money-back guarantee is only good if you email them back on the day you receive your product by putting “90 Day Money-Back Guarantee” in the subject line and leave the email blank. Who thinks to do that when you just received your product???

Debbie

Super quick hair removal. No risk of nicks or razor burn. After receiving the product has been used for a period of time, the effect is very good, I am satisfied. A very pleasant shopping experience also too, which I am always hesitant about. The product quality is very good, it is very convenient to use, the cost performance is very high, the operation is very simple. I am loving not having irritation from a razor anymore and still seeing hair removal effects! I suggest you buy.

This thing is a very high-value, and I like the color, it is very convenient to use. The large button is so easy to function. I really recommend to buy this, I have also a lot of hair, and it is working fantastic!