Highlander Outdoor Reviews 

I bought some carbon poles through Lomo but after a short time the strap broke on one yet they refused to replace. I contacted Highlander and Anders organised a replacement pole as a goodwill gesture. So whatever you think about the quality of their poles, they responded well, unlike Lomo.

⭐️⭐️⭐️⭐️

Good customer service.

Unfortunately, I had an issue with one of the pegs bending on its first use. I contacted Highlander and they were very helpful and arranged to send me a replacement set.

I’m looking forward to trying the replacements and hopefully getting plenty of use out of them. Very good customer service so far. 👍🏻

I had ordered one tent from Highlander Outdoor (a Respite 1 person) and then needed a second in a hurry (a one day turnaround before I went camping)

I contacted HO's customer care service and they could not have been more helpful. The team obviously moved very quickly to ensure the second tent arrived first thing the next day.

It's precisely because HO is still employing (excellent) human staff that I will continue to favour smaller companies that care, like Highlander Outdoor, over faceless behemoths like Amazon.

I snapped the lower section on one of my Highlander carbon fibre Skye walking poles during the Tour de Mont Blanc. The vendor contacted Highlander on my behalf as I wanted to buy a new section, rather than a replacement pair of poles. Highlander immediately provided a new section gratis and couriered it to me in a couple of days.
Thank you very much for this excellent after sales care.

A* products and customer services outstanding very helpful

A snapped buckle on a heavy duty rucksack caused us Duke of Edinburgh worries but contacting Highlander directly to enquire about a replacement solved the issue immediately. i would happily have paid for new parts but needed direction. In the event, a replacement buckle was sent out speedily and free of charge - really excellent service and very personal and swift. Impressive.

Excellent product and amazing customer service. Anders couldn't have been more helpful and the bag I purchased is exactly what I was looking for. I'll definitely be buying again.

Highlander Dublin Daypack🥵
It’s unbeliveable that an item can be made that bad🥵 The backs plastic inside turns to pieces after a short use. Everytime you turn it upside down you need a vaccumcleaner!
"Designed in Scotland" made in China. A plastic bag from the nearest supermarket is much better!

Visited the highlander store in Ayr whilst the sale was on, I bought shorts trousers Boots and coats I was impressed with the items I bought, I recently had a problem with the boots and contacted customer services who were Brilliant and resolved the issue for me 5 star service

We bought their outdoor folding seats about 10 years ago. Have used them on beach holidays, as easy to fit in case. They have taken a lot of abuse over the years and are still intact, they appear indestructible.
Just thought great products should get a worthwhile review.

I had an issue with the material quality of a pair boots purchased last year.
On receipt of both photo evidence & proof of purchase I was sent a replacement pair.
I was however, mostly impressed with the speed, efficiency, and attention given by Anders.
This level of customer service is sadly quite rare these days & is to be commended.
Well done guys & thanks again!

I purchased two pairs of Highlander Forces STOIRM trousers back in November and I really liked them! That is until after only a few months of light use, the zipper on one of the pairs has completely fallen apart to the point where they are now unwearable unless I get the zipper changed (which sadly wouldn’t be worth it for a £40 pair of trousers). Quality issues can happen, however I've e-mailed Highlander Outdoor over two weeks ago to let them know and they still haven't acknowledged my issue.

**EDIT** after this review was posted, Highlander got in touch (It seems my e-mail got lost): I was put in touch with Customer Care and my issue was dealt with very rapidly (Anders was extremely quick and helpful). It’s great to see a brand that values their customer and the quality of their product so much. Recommended

I just missed the 12pm cut-off for next day delivery but needed something urgently for my son's cadet camp weekend. I called and Anders went out of his way to help, ensuring my order was passed to the warehouse for next day delivery and following up with me by email. Great customer service.

Great customer service, great products at affordable prices. They make the outdoors accessible for more people

Hello brought 2 pairs highlander boots amazing customer service. First pair boots faulty within one week . So customer service exchanged for me . 2nd pair faulty. Look great for £100 .I expected them to last atleast 2 years . I wouldn't recommend waisting ur money on these . I'll attach photos so you can see wot happen to both pairs within 2 weeks . I'm just truck driver so no heavy manual work on boots .

Great products at really good price and excellend service, highly recommended

Quick delivery, great price and good quality - recommended.

I had ordered 2 stow & go pac jackets. Very good quality for the price. I had mixed up my original order and needed the jackets for a weekend away. Weather has been not our usual summer weather. More like April showers.
Contacted Anders through the customer care team. Exceptional Customer care service on planet earth. Anders went above and beyond to ship a new jacket for my weekend away.

Fast turnaround of my order which was placed over the Easter weekend.
Very please with all the items, particularly the Canna jacket which will be tested out on my annual trip to Skye in a few weeks time.

I have used Highlander Outdoor on a few occasions and never stopped to leave a review before.

I put all my kit to the test, using them in all weathers and and often. I have always been really impressed with the kit and my customer service experience.