Hillier Garden Centres Reviews 

Hampton in Arden.

We've enjoyed visiting this location over 40-50 years mostly enjoyable. But oh boy whatever has gone awry?

First visit under the current ownership. I was meeting up with a friend so had a good look around for 10 to 15 minutes. A number of staff around but not a single one acknowledged my presence with as much as a 'Good Morning from any of them 😕

First cheerful greeting came from the lady in EWM franchise. Next were the lovely ladies in the Café.

Doubt I'll bother to revisit.

Shocking online presence! Received an email saying my reward vouchers are now only available online. So I tried to register my account, following the prompts on Hilliers website. It crashed, it had several error codes, it redirected me to fences and trellises and it failed to recognise or connect me however many times I tried.
Blue Diamond Garden Centres are significantly better in every way, especially the catering offering, so I’ll be leaving Hilliers to their dreadful non-connectivity.

We had an Afternoon Tea today fir 4 at Hampton in Arden Hilliers.
We were so impressed with the service and the quality of the contents. Even though,as a member, I had an offer of a half price deal, there was absolutely no compromise on a full payment one. Praise needs to go to the staff of the restaurant who attended to our every need.
Thankyou

Maria Russell

Sarah and Terri at Hillier Garden Centre Three Legged Cross were superb! I had some challenges with plants purchased and they took the time to solution everything for me! Also explained the difference between sushi seaweed and plant seaweed which was helpful! :) Both went over and above to ensure I had what was needed and all plants purchased are now thriving as a result of their help. This meant several returns to the centre for different extras and more help and both of them couldn't do enough for us!

Plants are nice - if expensive - but unfortunately after spending almost £400 there I have been left with a £100 parking fine for being there over 90 minutes (an amount of time you’re likely to exceed when at a garden centre). Hillier’s staff did not inform me of this fine and won’t help appeal it. Extremely disappointed with how I’ve been treated and won’t be going back.

Mark the restaurant manager was warm and welcoming. His level of customer service was five star. Thank you Mark, the scones were exquisite.

visited Aldermaston store for breakfast, not to busy as early doors, ordered a bacon sandwich & a light breakfast with 2 coffees which were very good, however it was a very long wait for food, at 1st they gave us the wrong order, this seemed to happen with a few people. then after another long wait we were served a very cold breakfast which was sent back but replaced very quickly. the bacon sandwich was cold and i suspect had been left under the hot lights as it had a somewhat hard semi toasted texture on one side. not very nice at all. We will not be going to this garden centre again. very poor experience

Called into the cafe near Chichester late this afternoon. Very quiet except for the three staff behind the counter who were eating, drinking, dancing and singing - actually they were just behaving like children. The washing up and clearing appeared to be left to one poor lady.
No supervision as far as we could see. Oh and tea very poor. Won’t be going back and we are very local.

I just received a parking fine of £100 from SmartParking for parking at your garden centre in Winchester. Hillier, you really need to make the 90-minute parking limit more visible, especially with a café on-site. I have never been charged £100 for visiting a garden centre before, so I can guarantee that this will be my last visit to your centre. Your "membership" card is now in the bin - I don't want to be a member of your club!

On each occasion I pop into the cafe at the garden centre in Winchester the ladies behind the counter have been absolutely lovely.
They are courteous and very helpful and the produce is super.
A truly uplifting experience!
Thank you to Patricia and her colleagues.

Hillier Garden Centre in Hemel Hempstead is the best garden centre I have been to. The staff were so helpful. One of them went around the garden centre with me with recommendations and advice on what plants to plant and helped me take them to the till. She was wonderful. I am so happy with all the plants I have bought and planted. She gave me a lot of gardening advice. Unfortunately I don’t know her name. Then the young man at the till who then helped me take all the plants to my car and fitted them in for me instead of paying for delivery made it all so much easier for me. This is my favourite Garden Centre now and I buy all my plants from there now. Very good selection of plants and easy parking and a cafe. Highly recommend.

We don't have Hillier Garden Centres in Cumbria unfortunately, but some of the website offers are superb. I got 80% off on the Bulbs promo. I only paid standard delivery and it was with me 24hrs later. So impressed!

We visited Hilliers garden centre in Bath today as a treat for my sisters Birthday, what a disappointment, I ordered a sausage sandwich, I was told it would be approximately 20 mins which I didn't mind as I thought oh good cooked fresh, but oh no, when it came not only were the sausages not cooked properly they were cold! I took it back and was told they would do me another, when it came this one was also luke warm and microwaved! I expected for £8 to have a fresh cooked sausage, very expensive for a cold, microwaved mess, won't be going back again!

I recently visited the cafe at hilliers in Winchester with friends. We have been going there for years. There were signs for a private parking company Smart Parking that I don't remember seeing before. the catch up was good but one of my friends has got a parking fine for being there over 90 minutes and another friend will probably get one. We won't be going back. That does not make for a relaxed catch up. Hiller's made a very bad decision in letting Smart Parking operate on their premises

My first purchase with Hillier. I bought online 2 5 litre pot agapanthus and 1 3 litre pot cistus. They were delivered promptly and plants packaged well and in thriving condition I will use Hillier online again

Trying to find out easter opening times after hours for Lechlade. Phoned up and was created with recorded message to say that they opening up after Xmas on the 28th Dec!
Not deterred I went on Easter Monday.
Ordered sausage and bacon sandwiches which were cold when they arrived.

Lady pushing trolley round to pick up plates dropped some napkins looked down at the them and just carried on. They were still on the floor when I left.
Finally ladies toilet had one cubicle that
wouldn't close and no lock on.
Based on this visit we won't be returning for a meal. It's a shame because this lets down the garden centre which is very well laid out albeit a bit expensive.

Visited the pevensey Eastbourne store, used to have a fantastic local butcher now been replaced with a generic meat market of which not even the butcher knew where his meat was from. Imported rubbish 🙏.

Garden centre remains q plethora of choice if not a little pricey.

The Horsham Hilliers guys are outstanding. They’re all extremely hardworking, friendly, warm and knowledgeable. The Shop Manager, Megan, is phenomenal. She goes above and beyond and nothing is too much trouble. A real credit to the company! The staff are why I continue to shop here and not with the competitors.

We drove all the way to the fleet hillier garden centre to suddenly find large boards at the entrance stating no dogs!!! This has always been a dog friendly place!!
Goodbye hillier garden centres, no dogs then no profit from us!!!