Hirix Reviews 

Bought a fire pit online and although there was a fault with it, James from customer service resolved the issue without fuss. Kept me updated with the progress and contacted me back exactly when he said he would. He even checked with me that the refund had gone through after the issue was resolved.
Usually customer services these days is hard work and never contact you but James was great.
Even though there was a fault with the product, Hirix still gets 5 stars because of the way I was treated!

Do not buy. Phoned customer service and they never call you back, email and nothing. Product quality is absolutely appalling. Nothing fitted together. 6 weeks in and still waiting for a refund. They sell through reputable companies so you think you will get a good product. AVOID AVOID AVOID.

This company has the best customer service I've ever dealt with. After a delay with my air cooler I was in touch with them and it was dealt with promptly and in a very friendly way. I was really impressed. Also with the air cooler which is wonderful.

Ordered an egg chair via a Wowcher voucher. Rattan basket and cushion were found to be damaged on receipt. Received a reply from Hirix customer services with 48 hours and they were excellent. Provided various options for resolving the issues and when I decided on replacement parts they were provided quickly.

Customer service is outstanding. Excellent communication,
I had to return an item as unsuitable and the process was stress free.
Good company to deal with.

Ordered a treadmill through Debenhams marketplace, I was told it would be delivered in two weeks, a damaged box of treadmill was DROPPED on my flowerbeds far from the front door within two days, No prior notification, No delivered notification. I contacted Debenhams to complain as it was too heavy for me to lift and move to the front door, they claimed it was not from them and mine was still to be dispatched. The treadmill was gone the next day so I presumed that it was a mistake and moved. I contacted Debenhams how 3 weeks asking for updates, all I heard back was to wait. Then it was decided to either refund or send another, however after nearly 4 weeks I mysteriously found the treadmill on the side of my house that I never use with the gate broken. I reported this and didn't accept the refund or replacement. I have not heard an apology, offer of investigation into what happened in that 4 weeks of missing treadmill. I am left with a broken side gate and damaged flower bed. As for the treadmill? It's another story best forgotten. I was patient and honest all throughout the period yet it hasn't paid back. Stay well clear. Terrible

I’m revising my original review because, having now reached the end of the situation, I think it’s important to give the merchant Hirux credit where it’s due.

Unfortunately, my furniture delivery was lost by DHL, which was obviously very frustrating. I originally purchased the voucher through wowcher, and unfortunately their customer service was of very little help throughout the process.

However, the merchant Hirix themselves were ultimately very helpful after reading my orginal review and did the right thing. They came through in the end and issued a full refund

So, while my experience with the delivery and wowcher was poor, I want to make clear that the merchant Hirix did eventually resolve the situation fairly and professionally by issuing the refund. I would therefore not want my original review to unfairly reflect on the merchant Hirix for something that was ultimately outside their control.
I would like to thank them for finally resolving this matter

Have ordered garden furniture set from Tesco marketplace and it suppose to be through this atrocious company.
Shame I can’t give no stars as I would.
Tried to call them 9 times, left a message to call me, sent an email and contacted them via Tesco customer service twice and there is nothing!
Radio silence. Is this company even real?
Email says that the order has been delivered but trust me it has not!
DX (another joke of a company) has received the data of my order but zero movement or even my order being received in their distribution centre.
I have been told today by Tesco’s customer service that Hirix will be in touch with 1 working day!( like I’ve not heard that 4days ago regarding me chasing the item!)
I have requested refund from Tesco.com If not processed by Wednesday I’m recalling the transaction with my CC provider on the grounds this company is fraudulent.
Not sure why Tesco.com even associated itself with this joke of a company.

Update.
Finally the company came back to me with apologies via email after I’ve escalated the situation to Tesco for the third time.
Have been told that the set of furniture I’ve ordered have been lost refund will be issued to my CC as the item is permanently out of stock.
I’m giving them a benefit of the doubt.
Will update accordingly.

Update:
Refund has been received now.
Hirix international Ltd is the right company I have been dealing with through Tesco Marketplace.

Awful shocking customer service, purchased a coffee table via Debenhams, it came with no manual and no bolts to assemble. I've left countless messages to hirix and no reply. Debenhams contacted them and they said could I send the manual to sent correct screws !! NO MANUAL " WAITED ANOTHER WEEK FOR REPLY. Could I send a picture of the needed bolts from a picture on the manual. This has went on for 3 weeks and still no resolution.

Received delivery of the order for 2 x tub chairs on schedule and when I contacted Hirix to request a VAT invoice they responded within the hour.
Great service!

furniture was late being delivered and damaged.
They don't answer the phone and do not reply to emails.
I am stuck.

Ordered via debenhams a camping trolly Heavy Duty Folding Wagon Cart Trolley with Adjustable Handle (Black)

Item came damaged and missing parts
Parts I had to replace myself at the cost of £7

My order arrived quickly, however the box was bashed I have gone to build the item and not only is it missing a bolt which I have had to replace as I need to use it.

I have had to use a number of tools to get the wheels on due to the poor quality of the metal I had to take a wheel apart to get it on!!

I would have sent it back but I needed it.

I asked for the cost of the bolts I had to buy to be refunded and compensation for the fact I had to spend well over an hour taking it apart to get it together and I was offered £2.99 compensation, which didn’t even cover the cost of the bolts.

I did not accept and and I currently still going back-and-forth with Debenhams over the fact that £2.99 is it disgusting amount to give somebody when they’ve already spent £7 in a pack of bolts

Customer service id slow and I wouldn’t bother with this company!!!

This company are diabolical. Customer services, what a joke. We purchased a foldable trolley through TESCO ONLINE and was sent by HIREX INTERNATIONAL LIMITED . when it arrived , we built it only to find out they sent out two right hand wheels and it's not fit for purpose. We emailed them right away , no reply after 3 days of waiting. Then phoned them 6 times , all you get is, leave a message which we did. Still no return call. Our next port of call will be tesco and if they palm us off, then it will be trading standards.
The people on here who give 5 starts, must work for the company because there is no way this company deserve any more than 1 star. In fact, if I could mark it as 0 star, I would.
STAY CLEAR OF THIS COMPANY IF YOU VALUE YOUR MONEY. THEY SELL DEFECTIVE GOODS AND DONT ACCEPT ANY RESPONSIBILITY FOR DOING SO.

I wouldn’t even give it a 1 star but it wouldn’t let me write a review without it . I ordered an air con unit via Wowcher when it arrived it turned it on and it didn’t work and there was a burning plastic smell . I emailed hirix to return the unit and get a refund . No reply and after sending several emails I phoned was given a message that someone will get back to me . After leaving messages 7 times and emailing them 5 times . I got in touch with Wowcher who said they will deal with it I still have not received a refund . The until was returned 7th July and Hirix received it on the 8th July . Both Hirix and Wowcher have not resolved my problem .

...they owe me 299 pounds and have never contacted me no matter how many messages or emails I have sent in the past 4 months. Their customer service does not exist

I ordered a portable cooler was not working to spec I returned it back 24 July they acknowledged they received it on 28 July with a picture showing delivered to there warehouse, after numerous emails they asked for proof of receipt of item sent back, which I emailed. Even though they had the item back. I have sent several emails and called different times of the day and left messages. Telephone line which ever option you press states all our customers are busy on other calls please leave a message automated message. So far I have been asking for a full refund of £59.95 even sent my details and I am having no response. DO NOT PURCHASE FROM THIS WEBSITE IT IS A SCAM 😬

Ordered a car seat, not as robust as thought nor suitable for my car, contacted Hirix for returns label and for refund. Despite emailing 3 days on the trot, no acknowledgement nor response received. I have now contacted Debenhams to chase as I was not aware at the time that the purchase was via a third party supplier. I am not impressed with Hirix customer service and would advise to avoid at all costs.

On 1st July 2026 I purchased x2 Alivio Portable 4litre Air Coolers from Hirix International LTD on the Wowcher website. When they arrived on the 8th July I requested a full refund because one cooler had a crack in the water tank and leaked all over my carpets and the other cooler's fascia was illegible, it looked used. Both air coolers were NOT as described on the Wowcher website, as the cool air output was disappointing (I wanted to replace my fans but my fans have better output). Wowcher refered me to Hirix International for a refund but there was no response from Hirix. I reached out again and Wowcher sent me a link for returns, which meant that I would have to take both Air coolers to the Post Office or drop off point, which would be impossible for me...they are heavy! I reached out AGAIN to Wowcher, who AGAIN sent me the SAME link. Wowcher communicate through WhatsApp and their advisers DO NOT read the notes, so I have been passed from Ai agent to Ai agent to customer service and back to an Ai agent...and each time having to explain the problem again and again! All very frustrating! I was offered a date for collection, which would have been the 1st August but then was told that date was NOT possible. I was offered any date from Tuesday 4th August, and I have accepted 4th August but there has been no confirmation. I have been communicating with Hirix and Wowcher, requesting a refund for nearly one month now. Wowcher have now sent a link for returns to Hirix International LTD and because I have been messed around for soo long, the link says 'THE PURCHASE DATE SELECTED IS OUTSIDE OF OUR RETURNS POLICY'. I now AGAIN have to try to make contact with Wowcher to arrange a collection. PLEASE! PLEASE! AVOID HIRIX INTERNATIONAL LTD! AND WOWCHER! I AM ABSOLUTELY FRUSTRATED WITH THE LACK OF AFTER SALES CARE...IT'S ALMOST LAUGHABLE BUT NOT FUNNY! IT'S BEEN NEARLY I MONTH NOW AND I WOULD LIKE A FULL REFUND, INCLUDING THE POSTAGE!

If there is a zero star I will rate them zero. I ordered a portable air cooler through Wowcher last June 23, 2026, received on June 27 and returned back on June 28th and they received back on June 29. As of today I am still contacting them about my refund. They don’t answer the call. They don’t returned my call. This company should be banned. The portable air cooler is rubbish instead of giving a cool air it blows hot air inspite of adding cold ice water & icepack. The oscillating fan is not working at all. Beware of this company if you don’t want to lose your money.

HIRIX are scammers and Debenhams are in on it!!
Both crooked companies refuse to issue a returns label for faulty goods.
What they are doing is against the Law and illegal.
DO NOT BUY ANYTHING FROM THESE TWO SCAMMERS..
HIRIX & DEBENHAMS