I had ordered a Blu-ray from hmv (UK). Unfortunately, it was no longer in stock. hmv’s customer support team contacted me to let me know about the delay. I was immediately offered the option to ca... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie113 Union Bridge, AB11 6BE Aberdeen, GB
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Lees wat reviewers zeggen
The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... Toon meer
Bedrijf heeft geantwoord
Pre-ordered my albums sales assistant was lovely and also a fan of the group I was ordering so we had nice chat as my sale was put through till. Received email to let me know my albums were ready to... Toon meer
Bedrijf heeft geantwoord
Ordered Wham 12inch picture disc of Last Christmas 🎄 male staff was very helpful and ordered it , sadly I got an email saying order was delayed , I had tried to email back but it wouldn't accept my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Aberdeen
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
113 Union Bridge, AB11 6BE, Aberdeen, Verenigd Koninkrijk
4,8
Uitstekend
546 reviews
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Antwoord van hmv (UK) - Aberdeen
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer support
I had ordered a Blu-ray from hmv (UK). Unfortunately, it was no longer in stock. hmv’s customer support team contacted me to let me know about the delay. I was immediately offered the option to cancel the order and receive a refund. However, as I was able to wait, I decided to keep the order as it was. HMV kept me informed promptly throughout the entire delivery delay process. Great customer service. The Blu-ray has arrived. Thank you!
************************************
Ich hatte bei hmv (UK) eine Blu-Ray bestellt. Leider war diese zwischenzeitlich nicht mehr am Lager vorrätig. Der Support von hmv kontaktierte mich und informierte mich über die Verzögerung. Mir wurde sofort angeboten, dass ich die Bestellung stornieren kann und das Geld zurückerhalte. Da ich aber warten konnte, habe ich es bei der laufenden Bestellung belassen. Über den gesamten Prozess der Lieferverzögerung wurde ich immer zeitnah von hmv informiert. Super Kundenservice. Blu-ray ist da. Danke!
28 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery and fast service.
23 april 2026
Antwoord van hmv (UK) - Aberdeen
Hi Miroslawa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Aberdeen
Hi Albie,
Thanks for leaving us a review.
We were sorry to hear about the items damaged in delivery; apologies for any disappointment caused as a result of this.
Please feel free to contact us at support.hmv.com and provide us with the order number and items in question, and we can look into this further.
Prompt service/delivery
20 april 2026
Antwoord van hmv (UK) - Aberdeen
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very happy with the service
14 april 2026
Antwoord van hmv (UK) - Aberdeen
Hi Marjory,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service provided by Chris and Connor…
Service provided by Chris and Connor was great, very welcoming and had great product knowledge
12 april 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Aberdeen
Hi Bailey
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Aberdeen store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order online and fast delivery to local store
Easy to order online,kept informed when dispatched and when tardy for collection in store
5 april 2026
Antwoord van hmv (UK) - Aberdeen
Hi Allan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Aberdeen
Hi Robert Douglas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are always friendly and helpful
Staff are always friendly and helpful. The ring and reserve service is great as well
1 april 2026
Antwoord van hmv (UK) - Aberdeen
Hi SA
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Straightforward purchase
Simple to order. Opted for store pick-up.
Kept notified. Easy straightforward collection. Young girl in-store helpful and friendly.
Thank you
28 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Amanda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly and helpful staff
Jem, HMV Aberdeen, was very helpful and ordered on my behalf to collect in-store. On collection the lady who served me was again helpful and friendly. Thank you!
28 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Aberdeen
Hi Scott,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Unkomplizierte Bestellaufnahme und…
Unkomplizierte Bestellaufnahme und Bezahlung. Fairer Preis. Lieferung -bei Vorbestellung - zeitnah zum Erscheinungsdatum. Bin sehr zufrieden. Gerne wieder.
27 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi M.
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
5*5*5*
Excellent price. Excellent delivery. 5* packaging of a 'fragile' item. Allround great service from HMV online.
21 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Williams
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre-ordering my album
Pre-ordered my albums sales assistant was lovely and also a fan of the group I was ordering so we had nice chat as my sale was put through till.
Received email to let me know my albums were ready to collect. Well packaged no damages sales assistant again very nice at click and collect til.
23 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Louise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Aberdeen
Hi GW
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Greatful
I'm very relieved that the movies I ordered arrived in perfect condition and came very quickly 😊
14 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Darragh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Aberdeen
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very straightforward procedure.
The item arrived at the shop in good time, and was easy to pick up.
15 maart 2026
Antwoord van hmv (UK) - Aberdeen
Hi Patricia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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