HMV staff in Ayr were super helpful and professional without being pushy. They helped me with ordering in a DVD and finding a set of headphones, and both turned out to be perfect. Shopping in store is... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie184 High St, KA7 1RQ Ayr, GB
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Lees wat reviewers zeggen
Order of DVD unavailable in store completed quickly. Order arrived promptly and collected without fuss
Bedrijf heeft geantwoord
Recently visited HMV in Ayr and coming from Moray, Scotland I had thought HMV was closed down. We subsequently visited Glasgow HMV at Braehead ( tho this wasn't a patch on the Aye store ) Aye had the... Toon meer
Bedrijf heeft geantwoord
Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for del... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Ayr
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
184 High St, KA7 1RQ, Ayr, Verenigd Koninkrijk
4,7
Uitstekend
160 reviews
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Fast delivery
Ordered my 2 blu rays on line and they was delivered very quickly and in perfect condition. Thank you
30 augustus 2025
Antwoord van hmv (UK) - Ayr
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very straightforward
Fast response to my order, very nice and helpful staff, and while there i found another dvd I was looking for.
One happy customer!
20 augustus 2025
Antwoord van hmv (UK) - Ayr
Hi Mary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young girl who helped me was polite… thank you,I’ve listened to my 2 records a lot since receiving them
The young girl who helped me was polite and very professional helping myself.
30 juli 2025
Antwoord van hmv (UK) - Ayr
Hi Mr Gibson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales assistant was polite
The sales assistant was polite, courteous, knowledgeable, and very helpful. She was amazing
19 juli 2025
Antwoord van hmv (UK) - Ayr
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Emma the store assistant was very…
Emma the store assistant was very helpful and friendly
2 juli 2025
Antwoord van hmv (UK) - Ayr
Hi kirsty
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Asked in store whether particular newly…
Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for delivery. On leaving store I saw boxset I had just ordered out on display! Asked to cancel my online order to purchase in store and told I could not.
8 juni 2025
Antwoord van hmv (UK) - Ayr
Hi Julie,
Thank you for your feedback and apologies for any disappointment.
Please be assured that our service team certainly could have assisted with a cancellation and we apologise that this resolution was not offered.
We can certainly accept a return of the unwanted copy in store or via our returns portal here:
https://hmv.returns.international/
Great customer service at the Ayr store…
Great customer service at the Ayr store - sales rep Georgie went much further than I expected to find the items I was looking for. Thanks
7 juni 2025
Antwoord van hmv (UK) - Ayr
Hello Jon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Ayr store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Ayr
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Ayr
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent! Quick dispatch, packaged well. Items arrived in perfect condition. Pleased with the order.
27 mei 2025
Antwoord van hmv (UK) - Ayr
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff were very helpful and well…
Staff were very helpful and well informed about the products in store and what they were able to order online. Order came through really quickly as well.
12 mei 2025
Antwoord van hmv (UK) - Ayr
Hi GWEN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Ayr
Hello George
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Item arrived mail order
Item arrived mail order, well packaged and on time to my local store. Item was as described and in new condition, per purchase. All satisfactory
11 mei 2025
Antwoord van hmv (UK) - Ayr
Hi Cozzer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Ayr
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Prompt efficient service with helpful…
Prompt efficient service with helpful staff when item collected.
20 april 2025
Antwoord van hmv (UK) - Ayr
Hi Greg
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery to the Ayr store and…
Prompt delivery to the Ayr store and the usual great service from the staff.
6 april 2025
Antwoord van hmv (UK) - Ayr
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering online was quick and easy
Ordering online was quick and easy, kept well informed on orders progress was told up front of dispatch date all in all a great service from HMV.staff in store very courteous and helpful thoroughly recommend the service.
28 maart 2025
Antwoord van hmv (UK) - Ayr
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Ayr
Hi Lisa
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Antwoord van hmv (UK) - Ayr
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
High street stores....Pointless!
What's the point of having shops when they aren't supplying proper stock? New blu ray just out last week and how many copies do they supply the Ayr store with...2! Meanwhile the shelves are filled with pointless crap that clearly isnt selling by the looks of it!
10 maart 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Ayr
Hi Customer
Thanks for leaving us a review.
We are sorry to hear you are unhappy with the range of items in stores, apologies for any disappointment caused. We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
Kind regards
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