Basingstoke branch: George was instrumental in helping me find what I was looking for, taking the time to find and process an online order, which arrived within a few days. We even found a power stat... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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Lees wat reviewers zeggen
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Toon meer
Bedrijf heeft geantwoord
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Toon meer
Bedrijf heeft geantwoord
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Basingstoke
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Verenigd Koninkrijk
4,7
Uitstekend
230 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent staff Member
I went into the store wanting a specific item. The lady I spoke with was very helpful. She had a look but they didn’t have it. However she checked online and ordered it to be delivered to the store. Was in with 3 days.
1 december 2025
Antwoord van hmv (UK) - Basingstoke
Hi Ginny1a
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harlow store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service and friendly staff.
3 december 2025
Antwoord van hmv (UK) - Basingstoke
Hi Lloyd
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick service
Quick service. I went to a local store to pick up a box set that a member of staff had ordered for me.
1 december 2025
Antwoord van hmv (UK) - Basingstoke
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales assistant was helpful and…
The sales assistant was helpful and pleasant and I received my order quickly
25 november 2025
Antwoord van hmv (UK) - Basingstoke
Hi Cheryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bought few records from them today
Bought few records from them today - nice place.
25 november 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Basingstoke
Hi D.Miller,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
Antwoord van hmv (UK) - Basingstoke
Hi Barrie
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
My order came promptly to my chosen…
My order came promptly to my chosen store, assistant very pleasant.
1 november 2025
Antwoord van hmv (UK) - Basingstoke
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff in the store were rude and…
The staff in the store were rude and couldn't be bothered to help me
29 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good service from online click and collect
Item arrived at the HMV store in good condition. Staff at the store friendly and helpful.
I like having the option to order, in particular classical music online and have free delivery to a store. It gives me the ability to order less popular items that you wouldn't normally hold in store.
28 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hello Howard
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Staff, very helpful and friendly
Excellent product excellent service fast and efficient and arrived in perfect condition
24 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast experience
Arrived in store to collect my order and was out in less than three minutes. I was in a hurry so the service was a massive help
24 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying 'deaf'.
There is a large selection of turntables on your website, but when it comes to going to a local store there are very demonstration models to listen too. In effect I was buying 'deaf' as I could not assess performance and most importantly sound quality.
19 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hi David
Thanks for leaving us a review. We’re sorry to hear you had trouble finding items at your local store.
Whilst we do like to refresh the look of our stores and show off a range of products that we have available for our customers to own, we’d never intend this to cause confusion or limit the finding of our items, so we’re disappointed to hear this may have been the case on this occasion.
George was amazing!
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all the information i could've asked for, he was friendly and efficient and went above and beyond to make sure i got everything i needed. Massive thank you to George!
4 oktober 2025
Antwoord van hmv (UK) - Basingstoke
Hello Ella
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basingstoke store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Best Service and Super Friendly
Always such chatty friendly customer focused staff. My daughter in particular loves the Basingstoke store - the service is always fabulous! Stock is great and really helpful with advice and info.
5 juli 2025
Antwoord van hmv (UK) - Basingstoke
Hi Marena,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous helpful staff
7 september 2025
Antwoord van hmv (UK) - Basingstoke
Hi joanna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good selection + Friendly Staff
The great selection of movies and media, I very rarely cannot find a thing I am looking for and there's almost always still something there I like and can grab. As well as that, the genuibky friendly Staff who always make me feel welcome whenever I visit and seem to enjoy being there which makes the store feel so much nicer to visit.
1 september 2025
Antwoord van hmv (UK) - Basingstoke
Hi Ronica
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Helpful in finding what I wanted and…
Helpful in finding what I wanted and quick to get the product
2 september 2025
Antwoord van hmv (UK) - Basingstoke
Hi Duncan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Service
The staff were very helpful and indeed were polite. I think they enjoyed searching for CDS they did not have in the store. It was fun.
12 augustus 2025
Antwoord van hmv (UK) - Basingstoke
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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