Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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Lees wat reviewers zeggen
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Toon meer
Bedrijf heeft geantwoord
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Toon meer
Bedrijf heeft geantwoord
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Basingstoke
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Verenigd Koninkrijk
4,6
Uitstekend
218 reviews
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Fast, problem was solved
Fast, good quality delivery. Unfortunately one of my vinyls were damaged on delivery however this was a manufacturers fault. The Basingstoke HMV staff were very useful, their manager replaced the vinyl whilst the employee found the vinyl for me. Great in house experience and resolved my issue quickly.
30 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi Harry
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Antwoord van hmv (UK) - Basingstoke
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was kept informed regularly as to…
I was kept informed regularly as to when my vinyl would arrive .
It arrived the day I was given and was well packed .
20 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Using click and collect easy
Using click and collect made sure what I wanted was available. Picking up from the Basingstoke store was easy and they were friendly and helpful
13 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Basingstoke
Thanks for shopping with us Aimee and the kind 5 stars!
Meghan at the Basingstoke store helped…
Meghan at the Basingstoke store helped to find & order a dvd for me. Very helpful all went smoothly.
12 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi Brenda
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Basingstoke.
See you soon :-)
Really helpful and efficient
They were really helpful and managed to get the cd box set super quick
10 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi SIMON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online
Easy to order online and collect in store. Was notified when item was in and collected with no problems
6 december 2024
Antwoord van hmv (UK) - Basingstoke
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ease of ordering online
Ease of ordering online, speed of delivery and clear information of collection at store.
24 november 2024
Antwoord van hmv (UK) - Basingstoke
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome team
Went into store looking for a specific record. They didn't have it but ordered it in for me (also offered home delivery). No extra charge to order and was cheaper than I thought! Was in the store within 3 days and was updated via email the whole time. Awesome team in Basingstoke store always well stocked and clean too.
9 november 2024
Antwoord van hmv (UK) - Basingstoke
Hi Callum,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Mog's Christmas
I didn't see Mog's Christmas, the product I preordered in the actual store after its release date, which was the 4th of November 2024 and I'm glad I preordered it with my local HMV store.
8 november 2024
Antwoord van hmv (UK) - Basingstoke
Hello Charlie
Thanks for leaving us a review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I had to go down the shop 5 days after
I had to go down the shop 5 days after my its on its way email ....no one emailed or called me from the basingstoke HMV to let me know it was in the shop for collection..and when I eventually went down to find out where it was I was told it was ready for collection for four days and not even an apology from the staff so won't be pre ordering from HMV again ..ive read your reply ..I wasnt notified it was ready to pick up in store I was however notified that it was on its way to store ..it wasn't in my spam/junk folder because it wasn't sent..
22 oktober 2024
Antwoord van hmv (UK) - Basingstoke
Hello Patrick,
We're sorry to hear of your disappointment with your recent experience. Please be advised however, that confirmation of Click & Collect orders arriving at store will only be communicated by email and we can see that this was sent to your email address on 22/10/2024. Should this not have been delivered to your main folder, we would always recommend checking the spam/junk folder too as automated emails of this kind can occasionally be delivered there.
In addition, please also note that your comments will be forwarded to the management team of the store in question for their reference.
Thanks for getting in touch and letting us know about this matter.
Great friendly staff very helpful…
Great friendly staff very helpful excellent way to pre order dvds or any items can't give a bad review
18 oktober 2024
Antwoord van hmv (UK) - Basingstoke
Hi Arron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a seamless process from start to…excellent
It was a seamless process from start to finish
18 oktober 2024
Antwoord van hmv (UK) - Basingstoke
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order in store ,as product…
Easy to order in store ,as product wasn't available, delivered in a few days ,helpful ,friendly staff
7 oktober 2024
Antwoord van hmv (UK) - Basingstoke
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kind staff but unable to get 2 cds even…
Kind staff but unable to get 2 cds even though they were supposed to be out. Boyfriend's birthday presents out of the window but found other thingd
2 september 2024
Antwoord van hmv (UK) - Basingstoke
Hi Helen
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Antwoord van hmv (UK) - Basingstoke
Hi bob
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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