Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
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Lees wat reviewers zeggen
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
Bedrijf heeft geantwoord
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Toon meer
Bedrijf heeft geantwoord
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Bluewater
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Verenigd Koninkrijk
4,8
Uitstekend
306 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Royal Mail didn’t deliver on the day…
Royal Mail didn’t deliver on the day they said they would, I took a day off work for nothing, and when it was delivered the following day it was left outside in the rain so the packaging was soaked. The shrink wrap saved the album fortunately but it’s not good enough.
22 januari 2026
Antwoord van hmv (UK) - Bluewater
Hi Mark,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Antwoord van hmv (UK) - Bluewater
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was in great condition and was a…
It was in great condition and was a very nice person, was very slow to come took 2 weeks
20 januari 2026
Antwoord van hmv (UK) - Bluewater
Hi Grace,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Received the film earlier than…
Received the film earlier than scheduled and was picked up at HMV Bluewater. Was easy to order in shop and was received in good condition. Thanks.
17 januari 2026
Antwoord van hmv (UK) - Bluewater
Hi Phil,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Bluewater
Hi George
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Bluewater
Hi Harry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Bluewater
Hi Mr Boxall
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bluewater
Well the tills in Bluewater kept going down and it was incredibly hot in the store weirdly so but the staff remain friendly and helpful even when I told a bad really naff joke, at Christmas time! So well done the guys there. 10/10👍
19 december 2025
Antwoord van hmv (UK) - Bluewater
Hi Liz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superman stealbook
So greatful I was able to get the superman 2025 stealbook especially before Christmas
4 januari 2026
Antwoord van hmv (UK) - Bluewater
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young staff were brilliant
The young staff were brilliant. Super friendly and helpful.
31 december 2025
Antwoord van hmv (UK) - Bluewater
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy and fast process
Had my online order delivered in-store. The process was easy and communication throughout was prompt and informative. The in-store staff were efficient, friendly and helpful.
18 december 2025
Antwoord van hmv (UK) - Bluewater
Hi UM
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
Was looking for a record player for a gift the staff member was helpful in helping to make right choice and finding the product.
21 december 2025
Antwoord van hmv (UK) - Bluewater
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Bluewater
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good experience to order a dvd
Easy to order ,kept the updates regular and item arrived on time ..
21 december 2025
Antwoord van hmv (UK) - Bluewater
Hi Beverly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service in store fab
Initially a bit slow in delivery but you chased it ASAP and it got to me.
Service in store (Bluewater) however was fab. The young man who looked after me couldn’t help enough and got my order done quickly.
29 november 2025
Antwoord van hmv (UK) - Bluewater
Hi Gilli
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff were great informative
Staff were great informative
Shop was busy staff made time to help daughter austic and never showed any opion of her at all treated respectful and understanding credit to the store
20 december 2025
Antwoord van hmv (UK) - Bluewater
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very Supportive and Excellent Services
Glad to hear back from you, I really appreciate the high level of support that all your staff provide
I've always been really invested in various forms of fictional media and enjoy nothing more than building on my collections.
I thank all your team for the excellent service that you provided and I'll be sure to visit many more times in the near future
8 december 2025
Antwoord van hmv (UK) - Bluewater
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
They was really helpful
7 december 2025
Antwoord van hmv (UK) - Bluewater
That is what we do so thank you for the 5 stars!
HMV manager helps clueless middle-aged woman!
The manager ( can’t remember his name) was so helpful seeing an older woman with a list and as bewildered expression! He ordered dvds for me that they did not have in store and found obscure ones that they did! The whole experience was great and very stress-free.
28 november 2025
Antwoord van hmv (UK) - Bluewater
Hello Katherine
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bluewater store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Ordering
Very helpful staff, ordered an item for me , super efficient and the item arrived 2 days later, super quick 😊
26 november 2025
Antwoord van hmv (UK) - Bluewater
Hi Penny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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