The thing that made the shopping experience at HMV so good is the staff. They are helpful and friendly and knew what they were talking about, with good information. Even when that information was abo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie24 / 26 Broadmead, BS1 3HA Bristol, GB
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Lees wat reviewers zeggen
HMV customer service was excellent from start to finish. Helpful & friendly staff make it a pleasure to shop in store.
Bedrijf heeft geantwoord
I use Bristol and Birmingham stores, and I'm really glad they exist. Being able to visit somewhere where I can browse, look at various titles, and purchase physical media is important to me. Also if y... Toon meer
Bedrijf heeft geantwoord
Super amazing my album arrived earlier than expected and was in perfect condition! I selected a randomly signed p1harmony EX album as a birthday gift for my girlfriend, the signature ended up being he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Bristol Broadmead
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
24 / 26 Broadmead, BS1 3HA, Bristol, Verenigd Koninkrijk
4,7
Uitstekend
285 reviews
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Friendly and Efficient
Pleasant and helpful staff. Order was processed faster than expected.
A very satisfied customer.
27 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
HMV customer service was excellent from…
HMV customer service was excellent from start to finish. Helpful & friendly staff make it a pleasure to shop in store.
25 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Teresa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bristol store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The thing that made the shopping…
The thing that made the shopping experience at HMV so good is the staff. They are helpful and friendly and knew what they were talking about, with good information. Even when that information was about Star Wars and not music.
17 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Terri,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was easy and simple
16 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi gary
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
A quick efficient service!
19 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
I pre-ordered Beyond paradise in this store and the customer service was excellent done very easily and very helpfully and i had it delivered no issue to the house very satisfied will def pre order from HMV again with home delivery in store
7 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Rhys,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The blu-rays I ordered came quickly and…
The blu-rays I ordered came quickly and the sales people were helpful and friendly.
8 mei 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and quick process of ordering…
Easy and quick process of ordering records and quick delivery
29 april 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Bristol Broadmead
Hello Jenny
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very good very good very good
20 april 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Yiu,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I'm in hmv Broadmead Bristol every…
I'm in hmv Broadmead Bristol every Saturday morning since the early 1970s and the service has always been very good, the only gripe I have is the pricing.
13 april 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I got my BTS album delivered .
I got my BTS album delivered .. within two days with free delivery 😍 .. no damage either and the emails very informative
7 april 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hello Tash
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Bristol Broadmead
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast and convenient
Very easy to navigate through the website and checkout is equally easy and fast. Wish you could use Apple Pay though. Delivery is always extremely quick which is great! (At least for click&collect as far as I’m aware)
27 maart 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Vanesa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Frustrating delay on my order for…
Frustrating delay on my order for release day even though they had it in stock on the shelves and when I purchased in store to save me waiting and cancelled my order, I was given the wrong vinyl as they took the one I had picked up from the shelf so they avoided removing security tags, i had to go back the next day and they had sold out in store so I had to order and wait all over again. We live an hour away and this one product cost me 3 trips worth of fuel. So an extra £30
26 maart 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Kayleigh
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you.
Antwoord van hmv (UK) - Bristol Broadmead
Hi pete
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great value for money fast delivery…
Great value for money fast delivery ordering is so simple even pre order items kept up to date to kettle you know when items are in been dispatched etc all arrive well packaged and on the time scale
16 februari 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Karen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff friendly great service
18 maart 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff so helpful
Every member of staff I spoke to in the Bristol store were helpful, friendly and knowledgeable. They came up to see if they could help before I had to ask. They helped order something that wasn’t in store and when I collected the woman on the desk was also charming and efficient. Good job whole team!
14 maart 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Happy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bristol store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I ordered some dvd for my daughters…
I ordered some dvd for my daughters birthday and the young man was very polite and very helpful helpful said my order should arrive in three to four days to the hmv shop in broad mead Bristol which it did. And when I picked them up this other man was also very polite
14 maart 2026
Antwoord van hmv (UK) - Bristol Broadmead
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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