Shop assistant was very helpful, polite & respectfull. Assisted me with a new order I wanted to place & dealt with the order I was collecting efficiently & quickly. Excellent series provided
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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Lees wat reviewers zeggen
Again I have ordered online and used the click and collect service and been very happy with the service I've received. The package was delivered in pristine condition just as if I had brought it from... Toon meer
Bedrijf heeft geantwoord
Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... Toon meer
Bedrijf heeft geantwoord
Our granddaughter requested a limited edition vinyl album, but online it was not available. Went into HMV in Bromley, asked the fella behind the counter for this specific album and within 5 minutes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Bromley
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, Verenigd Koninkrijk
4,7
Uitstekend
288 reviews
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helpful and knowledgeable staff
18 december 2025
Antwoord van hmv (UK) - Bromley
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent easy to use service
Excellent easy to use service , communication good always kept up to date regards delivery , would definitely recommend and use again
8 januari 2026
Antwoord van hmv (UK) - Bromley
Hi SIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good thank you
All good thank you. Personnel had very good knowledge of all stock and were very helpful.
7 januari 2026
Antwoord van hmv (UK) - Bromley
Hello Nessa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good Service but allow plenty of time for delivery to a store
I ordered 3 CDs as Christmas presents for collection at the Bromley store. It was helpful to be able to collect them instore, and the staff there were great in dealing with me. However, it took 5 days after ordering the CDs to be told they were ready for collection, which I didn't expect as these are popular albums from contemporary groups. I recommend allowing plenty of time for delivery or collection.
16 december 2025
Antwoord van hmv (UK) - Bromley
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Speedy delivery and great service from…
Speedy delivery and great service from the guy in your Bromley store when collecting,! Lovely item too, daughter very pleased x
30 december 2025
Antwoord van hmv (UK) - Bromley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order arrived in good time wirhout…
The order arrived in good time wirhout any fuss.
31 december 2025
Antwoord van hmv (UK) - Bromley
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good service
I ordered a record for my granddaughters Christmas present. The ordering was easy and I was able to collect it from the store when I was notified it was in the shop. So easy doing click and collect.
19 december 2025
Antwoord van hmv (UK) - Bromley
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and so lovely to find some…
Great staff and so lovely to find some christian heavy metal and one of the best bands Stryper
29 december 2025
Antwoord van hmv (UK) - Bromley
Hi Tessa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I still have not got this!!
I still have not got this!!!
It was a Xmas present so I ordered from Amazon and got a next day delivery.
I went to the Bromley Store where I expected to collect it and they said it had not arrived. They said they had it in stock!!!!!!!
Why wasn’t this order fulfilled if it was in stock there!!!!!
I asked for a credit and the staff said they could not credit till the item had arrived in store. This is a disaster.
PLEASE CREDIT ME ASAP
S Bryant
29 december 2025
Antwoord van hmv (UK) - Bromley
Hi Susan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Antwoord van hmv (UK) - Bromley
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young chap gave good advice
Young chap gave good advice on where to look for Pokemon cards for my Great Nephew
16 december 2025
Antwoord van hmv (UK) - Bromley
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NEVER PRE-ORDER
Pre - Ordered an Item, still not received said item, its been 2 months since they initially said that they would deliver it on a date and they have kept changing the reasons as to why they cant deliver the item, first its manufacture issues, then its release date was wrong, now its sorry item is now out of stock even though they have taken my money ....
31 oktober 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Bromley
Hi michael
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwoord van hmv (UK) - Bromley
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Placed my order in store with the very…
Placed my order in store with the very helpful assistance from a member of staff and was delighted the item arrived on time.
13 december 2025
Antwoord van hmv (UK) - Bromley
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of ordering & speed of delivery to…
Ease of ordering & speed of delivery to store
10 december 2025
Antwoord van hmv (UK) - Bromley
Cheers Caitilin for the 5 stars and wishing you a merry christmas from us all at hmv!
Excellent service, a very happy customer
Excellent service, the staff were extremely helpful & knowledgable.
8 december 2025
Antwoord van hmv (UK) - Bromley
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It's a busy time of year for the counter staff
I would expect that the volume of click n collect orders are often a surprise to counter staff, especially at this time of year.
I would rather purchase the goods in store, but as so often they're not on the shelves I'd be reluctant to have them delivered to my address as post is always a problem too - especially at this time of the year.
Whoever deliver mail and parcels have to overcome a closed lobby entrance door to gain access to my block of flats and even the if 'postie' slips the item through the communal letter box, it's likely to be pilfered.
6 december 2025
Antwoord van hmv (UK) - Bromley
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
On time no messing about thanku hmv
9 december 2025
Antwoord van hmv (UK) - Bromley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Bromley
Hi Happy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good selection of vinyl
Good selection of vinyl at a good price. Not long to wait for delivery either.
5 december 2025
Antwoord van hmv (UK) - Bromley
Hi Carly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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