HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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Lees wat reviewers zeggen
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Toon meer
Bedrijf heeft geantwoord
Have used HMV online for years now and visit the Metro Centre store fairly regularly. Excellent range of items and first class service when ordering online. Probably spent a good few thousand pounds o... Toon meer
Bedrijf heeft geantwoord
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Gateshead
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Verenigd Koninkrijk
4,8
Uitstekend
276 reviews
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Antwoord van hmv (UK) - Gateshead
Hi Davey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were helpfull and efficient at the metrocentre gateshead
The staff were helpfull and efficient
22 november 2025
Antwoord van hmv (UK) - Gateshead
Hi Gordon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. I ordered a dvd from the hmv website to collect in store, and it was quick and easy. Would highly recommend!
14 november 2025
Antwoord van hmv (UK) - Gateshead
Hi Charlotte,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant customer service
Brilliant customer service, staff member went above and beyond to help me
13 november 2025
Antwoord van hmv (UK) - Gateshead
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Gateshead
Hello Mr Gallagher
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Antwoord van hmv (UK) - Gateshead
Hi Mr Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online vs instore
Buying online was so much simpler than going to the actual store! I asked in the store but had very little help other than a woman checking her computer and then pointed to the back wall saying over there? Buying online was great, two days delivery im over the moon
7 november 2025
Antwoord van hmv (UK) - Gateshead
Hi Annette
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff /Quick delivery
Very helpful staff , album not available in store.Order placed and delivered to store within a couple of days.
7 november 2025
Antwoord van hmv (UK) - Gateshead
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Gateshead
Hi Fiona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Store Gateshead …
Made the order online to get delivered yo HMV in the Metrocentre Gateshead. Order delivered on time. Friendly and professional staff in the Gateshead HMC store
20 oktober 2025
Antwoord van hmv (UK) - Gateshead
Hi Mrs Fleming,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online, received email when order was ready to collect.
At collection there was No Queue, collection very easy and straightforward.
19 oktober 2025
Antwoord van hmv (UK) - Gateshead
Hi Louise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I always love shopping at HMV and think…
I always love shopping at HMV and think their record offers are very impressive and I often shop for Xmas and birthday gifts at the store. I will remain a loyal fan as long as they are around.
14 oktober 2025
Antwoord van hmv (UK) - Gateshead
Hi Glen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived very quickly
Arrived very quickly. Just gave this to my daughter for her birthday this week. Shes over the moon with it. Much better sound than the last one (brief case record player) shes very happy. Thank you for your service.
29 september 2025
Antwoord van hmv (UK) - Gateshead
Hi Jane,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Gateshead
Hi Anonymous
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It took about 3 days from ordering to…
It took about 3 days from ordering to delivery which is what HMV said they would do. Picked up the product in the correct place with no administration problems. Excellent service.
28 september 2025
Antwoord van hmv (UK) - Gateshead
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
Ordered online. Delivered undamaged and well packaged. What more could you ask? Retail as it should be.
21 september 2025
Antwoord van hmv (UK) - Gateshead
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff and very pleasant
12 september 2025
Antwoord van hmv (UK) - Gateshead
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Gateshead
Hi Miss Rodrigues
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I reordered now 76 from the metro…
I reordered now 76 from the metro centre store. It arrived on the 29th August, which was the day of release. The guy who served me was very helpful.
3 september 2025
Antwoord van hmv (UK) - Gateshead
Hi Mrs Gibson
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff.
15 augustus 2025
Antwoord van hmv (UK) - Gateshead
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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