Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB Ipswich, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The lps came very quick nicely packaged in excellent condition and very good value for money
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought... Toon meer
Bedrijf heeft geantwoord
Went into shop on Monday to see if they could order a cd for me that I couldn’t find anywhere. This wasn’t a problem & was duly ordered & paid for. E-mail received on the Tuesday that order had been d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Ipswich
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB, Ipswich, Verenigd Koninkrijk
4,8
Uitstekend
307 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff training required for decent customer service
Back on the 1st of October I pre-ordered the Bryan Ferry Bête Noire 2 cd, which despite being available in the store on the day of release on the 14th November for a customer to buy, wasn't available for me to pick up in the same hmv outlet.
There also seemed to be a communication problem between staff in the store and the person at the other end of the telephone in the sales dept for hmv who between them, could not explain why this had happened. I strongly suspect my order wasn't processed correctly back in October with my money already taken.
I was eventually able to pick up the CDs four days later and I am very pleased with them.
However, the lack of explanation and the grabbing at straws for a 'reason' for the delay, namely; "a lorry could have turned over or anything could have happened" told to me by an hmv sales assistant, was a very unprofessional way to deal with the incompetence.
Based on the above experience, I am highly unlikely to pre-order with hmv again which is a shame, as I would like to support high street shops such as hmv. But when they don't deliver what they promise and staff are clueless to provide an explanation other than a made up scenario as aforementioned, why should I bother?
22 november 2025
Antwoord van hmv (UK) - Ipswich
Dear Peter,
Thanks for your review,
We are sorry to hear that your order did not reach the store, ready for you to collect in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
Antwoord van hmv (UK) - Ipswich
Hello Mr S Brown
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Ipswich
Hi Jacqueline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Ipswich
Hello,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Great service from Ipswich branch.
31 oktober 2025
Antwoord van hmv (UK) - Ipswich
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Ipswich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great help thank you
25 oktober 2025
Antwoord van hmv (UK) - Ipswich
Hi MRSMARYBACKHOUSE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
the item i was looking for was there…
the item i was looking for was there and more.
the staff were nice and friendly.
25 oktober 2025
Antwoord van hmv (UK) - Ipswich
Hi lily
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
no damaged vinyl
quick delivery , got my exact order , good packaging , good safety , no damaged vinyl
5 oktober 2025
Antwoord van hmv (UK) - Ipswich
Hi mama
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online order
Online order, free delivery to my local HMV store. Easy & straightforward.
14 september 2025
Antwoord van hmv (UK) - Ipswich
Hello Jane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Ipswich
Hello Jan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Ipswich
Hello Dami
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
They didn’t have the DVD I wanted in stock-so they sent it to my home in 2 days - excellent service.
29 augustus 2025
Antwoord van hmv (UK) - Ipswich
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Ipswich
Hi Lyla
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Ipswich
Hi Customer
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwoord van hmv (UK) - Ipswich
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Ipswich
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always a great service
The staff are always friendly and knowledgeable. If it's not in stock they order it. Great service
24 juli 2025
Antwoord van hmv (UK) - Ipswich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great shop staff
Looked everywhere for this particular cd very helpful staff ordered it for me and it came though the post a few days later very happy 😊
17 juli 2025
Antwoord van hmv (UK) - Ipswich
Hi M/sTrishNewman
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Ipswich
Hi Jeremy,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.