One assistant in particular goes out of her way to help in everyday she can her name is caroline
Bedrijf heeft geantwoord
Locatie
Wijzig locatie32B Newlands Centre, NN16 8JB Kettering, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really fr... Toon meer
Bedrijf heeft geantwoord
My experience of HMV during the past Twelve months is that they are an excellent company. I cannot fault the service that they have given me. Staff are very knowledgeable whether with buying or... Toon meer
Bedrijf heeft geantwoord
My first ever online purchase!! I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it) They gave me a code to put into the royal mail app... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Kettering
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
32B Newlands Centre, NN16 8JB, Kettering, Verenigd Koninkrijk
4,9
Uitstekend
131 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van hmv (UK) - Kettering
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very polite and happy to…
The staff were very polite and happy to help with your enquiries
6 juni 2024
Antwoord van hmv (UK) - Kettering
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I love HMV
I love HMV, they sell so many famous vinyls that I want or enjoy, everything is high quality and in mint condition, never had any issues, definetly would recommend!
10 mei 2024
Antwoord van hmv (UK) - Kettering
Hi Finley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The dvds were reasonably priced and…
The dvds were reasonably priced and available to collect a couple of days after I ordered them.The man who served me was very helpful and friendly.
2 mei 2024
Antwoord van hmv (UK) - Kettering
Hi Tina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Dvds came very quickly to me
30 april 2024
Antwoord van hmv (UK) - Kettering
Hi MISS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Kettering
Hello Eddie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great!!
My first ever online purchase!!
I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it)
They gave me a code to put into the royal mail app so I could see each process as my package went through it which was really comforting, especially as a first time buyer.
They also had multiple purchasing options (E.g. debit, paypal) which was good.
The album also came unscathed, it could've done with being packaged a bit more securely but it was fine.
I feel like it was great overall personally.
19 april 2024
Antwoord van hmv (UK) - Kettering
Hi Melissa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good prompt service in store
18 april 2024
Antwoord van hmv (UK) - Kettering
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent communication and customer service.
The staff in the store were very helpful. Excellent customer service.
23 maart 2024
Antwoord van hmv (UK) - Kettering
Hi Steffi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nice and easy
Simple process and was good to collect from local shop and pay no extortionate delivery charges. Will definitely use again.
12 maart 2024
Antwoord van hmv (UK) - Kettering
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Kettering
Hi Mark,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Kettering
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When I collected my online order from…
When I collected my online order from in store the assistant was really polite and helpful.
10 februari 2024
Antwoord van hmv (UK) - Kettering
Hello Darryl
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Such a cool store. The staff at HMV were very helpful and friendly. It's nice that they take an interest in the things we like, and are compassionate to make people feel welcome. Weather your someone who likes a certain tv series, or you love music and posters; it's a great atmosphere. Also, I love the pins they sell.
9 februari 2024
Review zonder uitnodiging
Antwoord van hmv (UK) - Kettering
Hi Sophie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service: I was looking for a particular book which I couldn't see out on display in the store. A member of staff asked me if I needed any help and went out of his way to check the stock-room, and returned with a copy of the book.
3 februari 2024
Antwoord van hmv (UK) - Kettering
Hi Miles
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website is very poor wouldn’t let me…
Website is very poor wouldn’t let me pay so had to go to the store to order
3 februari 2024
Antwoord van hmv (UK) - Kettering
Hi David
Thank you for taking the time to leave us a review. We are sorry to hear about the issues you had placing an order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further if you have issues in the future.
Kind regards
Antwoord van hmv (UK) - Kettering
Hi TERRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Matt.....The chap who works at the Kettering…
Matt....The chap who works at the Kettering branch is fantastic.
Brown hair and wears glasses.
Went and got the record I needed.
No hassle.
Very well spoken too.
A plus matt you are a star...
3 februari 2024
Antwoord van hmv (UK) - Kettering
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Kettering
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quickly delivered and the staff were…
Quickly delivered and the staff were incredibly friendly and helpful at pickup.
29 januari 2024
Antwoord van hmv (UK) - Kettering
Hi Ellie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.