Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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Lees wat reviewers zeggen
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Toon meer
Bedrijf heeft geantwoord
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Toon meer
Bedrijf heeft geantwoord
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Leeds
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Verenigd Koninkrijk
4,7
Uitstekend
400 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Didn't have it in shop.
Didn't have it in shop.
Staff member ordered it for me.
Arrived in time for Xmas, direct to my address, postage free.
27 december 2025
Antwoord van hmv (UK) - Leeds
Hello LISA
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Delivery was fine but this was a gift…
Delivery was fine but this was a gift to be picked up by the recipient. She didn't know what the gift was but she was quizzed about what was in it
which she didn't know. Both were in her name and she had all the proof. When they asked of it was for her she said one of them was for her boyfriend so they started asking for his id even though it was unnecessary. Bad experience for her on collection
16 december 2025
Antwoord van hmv (UK) - Leeds
Hi Debbie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great store and plenty of choice
Great store and plenty of choice, served by Joe who was pleasant,efficient.
17 december 2025
Antwoord van hmv (UK) - Leeds
Hello Liz
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leeds store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Leeds
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered the dvd in Leeds for my…
I ordered the dvd in Leeds for my friend for Xmas was very surprised when it arrived on the 13th December
14 december 2025
Antwoord van hmv (UK) - Leeds
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept me updated when it was packed and…
Kept me updated when it was packed and on is way arrived when said also what's just what I ordered
14 december 2025
Antwoord van hmv (UK) - Leeds
Hello Mandy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Leeds
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
But for grandson the staff made it very…
But for grandson the staff made it very easy fir me as a lady of 81 heavy metal is not what I'm familiar with. Very knowledgeable helpful staff in Leeds st John centre
9 december 2025
Antwoord van hmv (UK) - Leeds
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leeds
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Antwoord van hmv (UK) - Leeds
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Recommended
Item was offered at a competitive price. The buying process was easy and the item arrived in the expected timescale. HMV Leeds staff were very welcoming.
10 december 2024
Antwoord van hmv (UK) - Leeds
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great exclusive products we need to all…
Great exclusive products we need to all keep hmv going be a great loss of we didn't
23 november 2025
Antwoord van hmv (UK) - Leeds
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leeds
Hi Bart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No Blue Light or Student Discount, Apparently
Ordered an item in store as I like to use physical shops. The item was a pre-order costing about 85 quid. Despite asking at the time if they gave a student discount was told no, the person didn't think so. Then later I find out that student discount is available. It's the best part of a £10 difference in the price. Not happy 😕
1 september 2025
Antwoord van hmv (UK) - Leeds
Hi there,
Thank you for taking the time to leave us a review. We are sorry to hear this and apologise for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Varied choices of exclusive vinyl
Varied choices of exclusive vinyl, excellent service and fast delivery.
Highly recommended.
18 november 2025
Antwoord van hmv (UK) - Leeds
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good
5 november 2025
Antwoord van hmv (UK) - Leeds
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had one delivered that was damaged
Had one delivered that was damaged, went to the store they arranged a new one and sorted it no problem, great customer service.
4 november 2025
Antwoord van hmv (UK) - Leeds
Hi sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leeds
Hi Avers
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always helpful
Friendly and helpful staff
Made it a pleasant expierence buying in the store
1 november 2025
Antwoord van hmv (UK) - Leeds
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Leeds
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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