I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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Lees wat reviewers zeggen
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
Bedrijf heeft geantwoord
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... Toon meer
Bedrijf heeft geantwoord
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Norwich
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, Verenigd Koninkrijk
4,8
Uitstekend
414 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Operative was professional and helpful
Operative was professional and helpful.
Goods delivered as stated
27 december 2025
Antwoord van hmv (UK) - Norwich
Hello Su
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Item arrived promptly
Item arrived promptly, communicated well. In store staff were helpful with no issues getting my stuff. Very smooth all round.
27 december 2025
Antwoord van hmv (UK) - Norwich
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awful staff.
Awful staff.
Rude, unknowledgeable and inconsiderate.
Shocking customer service.
Is it any wonder people are using online retailers, when visiting physical stores is such a bad experience.
I used to love HMV but the staff are letting the shops down.
27 december 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Norwich
Hello Grandstylee
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great in store service however product…
Great in store service however product defective . Have had to buy a second from Amazon to replace
26 december 2025
Antwoord van hmv (UK) - Norwich
Hello,
Thank you for your feedback.
We were sorry to hear that your item was faulty and for any disappointment as a result of this.
Whilst our suppliers carry out stringent quality checks it is disappointing to hear an issue has slipped through on this occasion.
Please feel free to exchange your item in store or return this to us at your earliest convenience.
A let down. …
I paid £10 more than other online retailers for my limited edition vinyl but supply issues meant it was 12 days late meaning a trip to the city on Christmas Eve. Usually a much better service with HMV.
24 december 2025
Antwoord van hmv (UK) - Norwich
Hi Gary,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team were working around the clock over the busy Christmas period to keep up with the volume of orders that we received.
We can see that your delivery of your order to the store was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The only place in Norwich where I can…
The only place in Norwich where I can buy cd's.
Very efficient and friendly staff who really give you their time to help to find what you want to buy. Thank you.
20 december 2025
Antwoord van hmv (UK) - Norwich
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Norwich
Hi Gina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery by post is VERY SLOW
The man in the shop said delivery by post of the vinyl LP I wanted would usually take two days. It took two weeks.
19 december 2025
Antwoord van hmv (UK) - Norwich
Hi Nick,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Antwoord van hmv (UK) - Norwich
Hi B
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv good customer service and very…
Hmv good customer service and very quick get things to me
18 december 2025
Antwoord van hmv (UK) - Norwich
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One member of staff is great to me…
One member of staff is great to me always speak whenever l go in store nothing is to much trouble .
17 december 2025
Antwoord van hmv (UK) - Norwich
Hi davidgray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff and quick service
Friendly staff and quick service. Was just picking up a click and collect and all very quick process so no complaints
13 december 2025
Antwoord van hmv (UK) - Norwich
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth procedure
Staff friendly and helpful. Quick delivery to shop to be picked up.
10 december 2025
Antwoord van hmv (UK) - Norwich
Hello SUSAN
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
great service and happy staff, fantastic selection of cds and albums
The best shop in the country,excellent selection of cd and albums and the staff are very helpful,
6 december 2025
Antwoord van hmv (UK) - Norwich
Hello Ronald
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Norwich
Hi Naked
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Norwich
Hi suzanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I went into the Norwich Branch to see…
I went into the Norwich Branch to see if they had a clear vinyl copy of Stone Roses album. After speaking to a very polite young lady there, she looked through all the stock. Then took me over to the till where she ordered a copy, printed all the relevant receipts, emailed me when it was in store. Great service, efficient, polite and very easy . Well done.
4 december 2025
Antwoord van hmv (UK) - Norwich
Hi Kathryn
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
collect in store service
Ordered for collect in store service. Item immediately available at the till - no waiting for staff to go off to retrieve package from elsewhere in store. Polite staff member despite it being in Xmas period when store was very busy and all tills open so queuing was minimal too!
3 december 2025
Antwoord van hmv (UK) - Norwich
Hi Philip,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Norwich
Hi Danny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful pleasant staff
26 november 2025
Antwoord van hmv (UK) - Norwich
Hi Deborah
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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