The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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Lees wat reviewers zeggen
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... Toon meer
Bedrijf heeft geantwoord
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... Toon meer
Bedrijf heeft geantwoord
Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Reading
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, Verenigd Koninkrijk
4,7
Uitstekend
241 reviews
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Ordering DVD.S
I found it easy to order the DVD i wanted to buy before I always into the HMV Store in Reading but I know find it easier to order online from HMV as I am unable to to get to the HMV Store i never used to be able to order be able to order DVD.S before but now I find it easier to Order the DVD.S
12 september 2025
Antwoord van hmv (UK) - Reading
Hi Laurence
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Reading
Hi angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Reading
Hi brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Reading
Hi Diana
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always keep you updated
Always keep you updated, I am so pleased with then ear phones
16 augustus 2025
Antwoord van hmv (UK) - Reading
Hi Trevor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Reading
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place to shop!
Friendly staff who were very knowledgeable on their products. This was the hmv in the oracle reading.
13 augustus 2025
Antwoord van hmv (UK) - Reading
Hi Shelley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff in this store was very…
The staff in this store was very helpful with my cd
8 augustus 2025
Antwoord van hmv (UK) - Reading
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. Friendly staff in the Reading shop and apologised for the delay of my click an collect order.
3 augustus 2025
Antwoord van hmv (UK) - Reading
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 records for 66 quid bargin
Always love buying records in HMV in shop or online i perfer in shop but don't have the time. So many classic in the 66 quid for 3 viynal range.
1 augustus 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Reading
Hi Thomas
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service 5 stat
2 juli 2025
Antwoord van hmv (UK) - Reading
Hi Darren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Recommend this store!
Polite and easy going staff. Quick and easy to order the tshirt I wanted and delivery to store was fast.
Emailed when ready to be collected. Recommend this store!
18 juni 2025
Antwoord van hmv (UK) - Reading
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great helpful service
17 juni 2025
Antwoord van hmv (UK) - Reading
Hi hana
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It all went smoothly
It all went smoothly. The assistant in thr shop was helpful. All good. Good solid packaging as well.
7 mei 2025
Antwoord van hmv (UK) - Reading
Hi Derek
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
Item I wanted was not in stock but HMV staff advised it was available to order. Order placed, item arrived - great service.
9 april 2025
Antwoord van hmv (UK) - Reading
Hi J
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My favourite store!!
My favourite store!!! Loved you, HMV, since I was a teenager (Im almost 50 now 😭) and just getting into music. Service is always superb!!
2 april 2025
Antwoord van hmv (UK) - Reading
Hi Zora
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Appalling and unhelpful
I went into hmv, Reading to do a exchange and I asked if I could do an exchange for another blu ray which I had bought on hmv on eBay and the manager refused it straight away and I showed my receipt on my mobile phone. I did it once about 3 or 4 months ago and the staff were very helpful and happy to do a exchange then but yesterday when I asked and showed my receipt on my phone, he said no to me, I'm not doing it. As Owen who used to be in the Reading store, is no longer there and a new manager who I don't know his name refused straight away and I asked why and his answer was because you bought from hmv on eBay and not hmv website. He was very rude and nasty to me and after a few minutes he told me to leave the store, as I stood my ground I asked politely what have I done wrong because he didn't answer me he got on his phone and called security. I was very shocked and asked why are you doing this to me. The manager claims I have been rude to the staff which is not true at all. I always keep myself to myself when shopping as like most people do. He didn't say I couldn't go back into hmv or ban me. Any manager who shouts at customers should either get a warning or fired from their job. I will go back into hmv Reading one day, it clearly wasn't a very nice experience being spoken to the way the manager did. Owen who used to work in hmv Reading was always a very nice man and always helpful. I certainly can't say much about this new manager
29 maart 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Reading
Hello Kevin,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Efficient and curtesious service.
27 maart 2025
Antwoord van hmv (UK) - Reading
Hi Mr Portsmouth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service in store from Eleanor. I was collecting an order and it was found quickly and was very well packaged.
22 maart 2025
Antwoord van hmv (UK) - Reading
Hello J.
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Reading store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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