hmv (UK) - Solihull Reviews 191

TrustScore 4.5 uit 5

4,7

40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've just the Solihull branch. Many many times, and that speaks for it's self. The Staff are all very professional and friendly. Overall great service.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Muziekwinkel
  2. Cd-winkel
  3. Dvd-winkel
  4. Platenwinkel
  5. Stereowinkel
  6. T-shirtwinkel

Over hmv (UK) - Solihull

Geschreven door het bedrijf

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Geschreven door het bedrijf

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contactgegevens

  • 40-42 Drury Lane, Mell Square, B91 3BG, Solihull, Verenigd Koninkrijk

4,7

Uitstekend

TrustScore 4.5 uit 5

191 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Most happy customer

Great staff member; really helpful.
Good product - great value for money.
Excellent service- picked and packed the same day as the order, and it turned up 24 hours before you said it would.
What's not to like with that level of service.
Oh, and the recipient loved it.

17 december 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Kim

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Beoordeeld met 4 van de 5 sterren

Did take a bit longer for delivery but….

Did take a bit longer for delivery but service was quick in store when I collected item

26 december 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Customer

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Beoordeeld met 5 van de 5 sterren

Very helpful staff

16 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Great customer service and excellent…

Great customer service and excellent communication after ordering some vinyl on line, picking up in store. Worked well!

15 december 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Mike

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Beoordeeld met 3 van de 5 sterren

I am disappointed as ,although the…

I am disappointed as ,although the website was easy to navigate ,when I placed my order It did not tell me that the item I wanted was out of stock. Consequently ,my friend did not receive the birthday present for her birthday . I had to get a rushed present which was not really what she wanted.
If it was more obvious that items were out of order people would be able to make the decision to wait for the order of shop elsewhere.

1 december 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Heather

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards

Beoordeeld met 5 van de 5 sterren

Quick dispatch

1 december 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Glenn

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Beoordeeld met 5 van de 5 sterren

Arrived when said

Arrived when said, no problems, would recommend

26 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Lesley, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Always great service from a wonderful…

Always great service from a wonderful team of employees.

20 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Steph,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Great value and srvice

Great service from staff and alwaysvpolite

13 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi lee

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Beoordeeld met 5 van de 5 sterren

Delivery on time

Delivery on time, packaging fine, product exactly as ordered 👌 👍!!
A great service - shop ordered and Royal mail delivered!!

14 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Barry, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Quick efficient service

Quick efficient service, used click and collect. Showed my HMV receipt of proof of purchase and member of staff promptly gave me my product.

1 november 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Matthew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Beoordeeld met 5 van de 5 sterren
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Customer

Thanks for leaving us a great review! We’re so pleased to read your kind comments and look forward to seeing you again soon :-)

Thanks for shopping with hmv

Beoordeeld met 5 van de 5 sterren

Ordering a cd and enquiring about other titles

The ordering was easy well explained and polite.Good skilled staff.The email contact was efficient and effective.The order arrived as arranged.Thank you .

17 oktober 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hello 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Beoordeeld met 5 van de 5 sterren

3 for £66.00 Bargain!!

I purchased 3 Albums (Records) for £66.00. The Wall, Pink Floyd, Dark Side of The Moon, Pink Floyd and the Best of Stone Roses. Total saving for buying 3 for £66.00 was £38.00. Well chuffed. Excellent quality of repress and album covers. Well done HMV. Keep the offers coming and I’ll always be there.

4 oktober 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Andy

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Great and friendly staff.

Great and friendly staff.
Very helpful.
Clean store.
Has everything I needed.
I would recommend to anyone!

2 oktober 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Mrs Morris, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

No problems at tall

No problems at tall. Ordered cds online and I picked them up a few days later at the Solihull branch. I was kept informed by email on my order status and when ready to collect. All good, very happy.

9 september 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi LISA

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Great service

Ordered my vinyl arrived really quickly. Went to collect it no problems.

6 september 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Wayne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Pavel

Always pleasant to spend time there.

27 augustus 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi Pav

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

Lady was very helpful

Lady was very helpful. She looked up my request and answered all questions.

16 augustus 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hi customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Beoordeeld met 5 van de 5 sterren

The shop assistant was really friendly

The shop assistant was really friendly. Helped me find was l waa looking for

5 augustus 2025
Logo hmv (UK) - Solihull

Antwoord van hmv (UK) - Solihull

Hello!

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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