Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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Lees wat reviewers zeggen
Still waiting on my order arriving. Ordered on the 23rd April for instore collection. Dispatched next day (supposedly) . 3rd May still waiting for email saying I can pick it up.
Bedrijf heeft geantwoord
I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... Toon meer
Bedrijf heeft geantwoord
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Southend
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
134 - 146 High Street, SS1 1JX, Southend-on-Sea, Verenigd Koninkrijk
4,6
Uitstekend
219 reviews
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Still waiting on my order arriving
Still waiting on my order arriving. Ordered on the 23rd April for instore collection. Dispatched next day (supposedly) . 3rd May still waiting for email saying I can pick it up.
1 mei 2026
Antwoord van hmv (UK) - Southend
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The albums I ordered weren’t ready to…
The albums I ordered weren’t ready to collect until 4 days after the release day even though they were in stock in store.
1 mei 2026
Antwoord van hmv (UK) - Southend
Hello Bradley
Thanks for your review,
We are sorry to hear that your hmv.com order did not reach our store ready for collection in time for the items' intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
Beth was very helpful
Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
19 april 2026
Antwoord van hmv (UK) - Southend
Hi Caz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great and easy ordering system
I ordered a blu ray to be delivered to the Southend on sea store.
The girl was very helpful and friendly.
After only 3 days I was notified via email that my order was ready for collection. Very happy, will use again.
6 april 2026
Antwoord van hmv (UK) - Southend
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Vivien
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery notice and easy pick…
Prompt delivery notice and easy pick up. All good.
12 maart 2026
Antwoord van hmv (UK) - Southend
Hi Sean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Southend
Hi Dave & Christine,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to order and collect
Easy to order and collect. Friendly staff. Competitive price.
18 februari 2026
Antwoord van hmv (UK) - Southend
Hi Cyth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful and friendly staff
16 februari 2026
Antwoord van hmv (UK) - Southend
Hello Valerie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Southend
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got my record very quickly
14 januari 2026
Antwoord van hmv (UK) - Southend
Hi Tyler
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Pauline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered online for collection at…
I ordered online for collection at store. It arrived within a few days and I was notified when it was ready to collect. The staff in store were polite and friendly
3 januari 2026
Antwoord van hmv (UK) - Southend
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problems
Order ready and waiting when expected. Pleasant and helpful staff. Record was well packaged.
4 januari 2026
Antwoord van hmv (UK) - Southend
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in store proffesional…
The staff in store proffesional knowledgable. Great service
30 december 2025
Antwoord van hmv (UK) - Southend
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
New DVDs
My dvds arrived promptly and well packaged. A first service from HMV as usual
8 december 2025
Antwoord van hmv (UK) - Southend
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Their communication was very poor not…
Their communication was very poor not keeping me updated when my vinyl was due to be in their store for me to pick up and the sales assistant has no clue what vinyl looks like she asked me if a dvd that someone else had ordered was mine.
6 december 2025
Antwoord van hmv (UK) - Southend
Hi Chris
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I was able to collect my requested CD…
I was able to collect my requested CD without any hassle.
4 december 2025
Antwoord van hmv (UK) - Southend
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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