Tara is brilliant as always, ordering my CD’s & coming in time to collect from the Staines HMV !! Always a pleasure!!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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Lees wat reviewers zeggen
Extremely good service from postal service and HMV. Easy collection, item in mint condition. Definitely use it again.Thx.
Bedrijf heeft geantwoord
I had an excellent overall shopping experience at HMV recently when buying two discs. A special thanks to Howard, who was incredibly kind and enthusiastic in helping me find them. Highly recommended!
Bedrijf heeft geantwoord
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Staines
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, Verenigd Koninkrijk
4,8
Uitstekend
216 reviews
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click and collect
i did a click and collect. record was well packed did not take long to get to my local store. the staff there were very professional.
2 augustus 2025
Antwoord van hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Staines
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Staines
Hi Donald
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, staff doing their best to make shop feel relevant in the community.
13 juli 2025
Antwoord van hmv (UK) - Staines
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer service in the store was…
Customer service in the store was awful. I wanted to purchase some headphones in store but due to the employed I wasn’t able to use my uni days discount on an already discounted item in store. I ended up ordering online instead and got the additional discount.
The product Edifier W820NB noise cancelling headphones as a product 10/10 I use them in the gym all the time they do exactly as they say they do and the sound quality is top level 🤙🏾
13 juli 2025
Antwoord van hmv (UK) - Staines
Hello Akaash
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Staines hmv
Great service easy ordering..hard fi signed my album as well ...Staines massive !
4 juli 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Staines
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Connery Bond 4K Steelbook limited edition
Aside from trying to take auto payment early the experience was great. As the product arrived early the system was trying to take payment but as it was nearly a week early, the funds were not there. In the end it was easer to cancel the order and place it again according to your telephone staff. This was the case otherwise there was a risk that the order would be cancelled by the system. The stress was it was a limited edition so they may have all been taken but thankfully not. I collected from the “localish” store and the staff were excellent. They let me check it too as I’ve heard there were a few instances of damage from the manufacture. It was all good in the end!
3 juli 2025
Antwoord van hmv (UK) - Staines
Hi Mr Heaton
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Chicane CD.
The customer service was very helpful and friendly too. I was notified each time about my delivery and dispatch.
12 juni 2025
Antwoord van hmv (UK) - Staines
Hi Aman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Don't buy your vinyl anywhere else!
I buy most of what I want in-store as I prefer to see what I'm actually buying and to support the stores. The staff at our local HMV are so helpful too. If the item I want is out of stock in store I'll use the HMV website which is easily navigable. I've currently got back into vinyl (it's just so much better than digital) so I've been rebuilding my vinyl collection and everything I've needed apart from two LP's I've bought in HMV. I wouldn't go anywhere else for my music!
12 juni 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always knowledgeable and…
Staff are always knowledgeable and friendly always a nice experience
15 juni 2025
Antwoord van hmv (UK) - Staines
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service as usual
Excellent service as usual, staff always friendly and helpful,
3 juni 2025
Antwoord van hmv (UK) - Staines
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Professional staff who no what they are…
Professional staff who no what they are doing at the staines branch
29 mei 2025
Antwoord van hmv (UK) - Staines
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Staines
Hi JACKIE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great brand and excellent service!
You are a great source of knowledge and there is always something interesting to discover on each floor. Your service is impeccable and I am so happy the brand continues!
25 mei 2025
Antwoord van hmv (UK) - Staines
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Staines
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Staines
Hi Davina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Last Bastion of Home Entertainment on the High Street
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed.
Good selection of DVDs, Blu-rays and 4K Discs, along with the usual Imports and Merchandise that HMV carry these days.
Staff will happily chat with you when making your purchase, they are passionate about Film / TV / Music.
Support your high street retailer!
26 maart 2025
Antwoord van hmv (UK) - Staines
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff nice and polite and helpful have…
Staff nice and polite and helpful have no complaints at all
13 maart 2025
Antwoord van hmv (UK) - Staines
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Staines store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful in store staff
Helpful in store staff. Easy order process and gentle old school shopping experience
7 maart 2025
Antwoord van hmv (UK) - Staines
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff are very good and helpful.It…
The staff are very good and helpful.It makes a difference.
6 maart 2025
Antwoord van hmv (UK) - Staines
Hello Sharon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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