It was easy to order. The price was actually good. I expected HMV to be expensive but it was only a couple of pounds less to buy secondhand discs! No question - I ordered from HNV. I love the staff at... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 29 / 30 Thistle Centre, FK8 2EE Stirling, GB
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Lees wat reviewers zeggen
Nice & easy collection. The staff are always pleasant in the Stirling store, which is a bonus. I'll continue to do all of my DVD shopping here.
Bedrijf heeft geantwoord
Pre-release vinyl order. Online ordering process easy to follow. Kept up to date online with the order status. Informed when in store and given a good time frame to collect it. Convenient for me as bu... Toon meer
Bedrijf heeft geantwoord
Excellent, friendly personal attention and assistance in HMV's Stirling store. I was after a new stylus for my record player - not in stock but Shirley ordered it. That was Saturday afternoon - receiv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Stirling
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 29 / 30 Thistle Centre, FK8 2EE, Stirling, Verenigd Koninkrijk
4,7
Uitstekend
171 reviews
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Very helpful staff
10 december 2025
Antwoord van hmv (UK) - Stirling
Hi Cameron
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Stirling store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Excellent service and the staff were…
Excellent service and the staff were very helpful. I received my purchase in a few days. Excellent condition.
10 december 2025
Antwoord van hmv (UK) - Stirling
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love HMV !
Competitive prices, great selection , staff always very helpful and knowledgeable.
6 december 2025
Antwoord van hmv (UK) - Stirling
Hi Ali
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Stirling
Hi,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comment and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Stirling
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve never had a bad experience with…
I’ve never had a bad experience with HMV it’s what keeps me coming back. I also enjoy the products.
14 november 2025
Antwoord van hmv (UK) - Stirling
Hi William,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Your Staff in Stirling were very…
Your Staff in Stirling were very professional and were very helpful and pleasant.
14 november 2025
Antwoord van hmv (UK) - Stirling
Hi Jacqueline,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Absolutely no respect
I spent £130 on vinyls from them in one day. One they didn't have in stock. "Unknown pleasures". So I bought it in store for £28 and got it shipped to my house. It was slow.
Once received, I read on the cover that it was pressed from the 2007 remasters. I wasn't convinced. Had I seen that in store I would not have bothered.
I tried it and again, I wasn't convinced that the vinyl sounded like a true vinyl and so I complained that I wasn't happy with the mastering and I wanted a refund because the quality was inadequate.
To which Dan responded. That's my problem.
Mind you I spent £130 on vinyls in one day.
So, after more digging. It turns out there IS a limited edition repress of unknown pleasures original master tapes. I purchased it for £80 unopened from elsewhere. Not cheap. But would've been £28 cheaper had HMV been more cooperative and more transparent.
And by the way. The difference is huge. Who presses a vinyl from a digital remaster? I would answer that but then my review won't get submitted. Even though it's the truth.
In future. Have stock. And clearly notify if it's a digital pressing or not. Have a bit more respect for loyal customers. Saying "it's my problem" and it is "personal preference". It's not personal preference at all. Youre selling people a total gimmick. And then telling them to beat it when they find out.
Dan is disrespectful and has absolutely no compassion for loyal customers. I might never go back. And I've spent a lot of money at HMV over the years.
Thanks for nothing
Edit; that's fine!! HMV won't ever get another penny from me again
18 oktober 2025
Antwoord van hmv (UK) - Stirling
Hi Lewis.
We were very sorry to hear of the issue which you have brought to our attention. We are very sorry that the delivery was not as swift as we would hope. We can see that the item was dispatched within 24 hours and reached you within 3 working days. Please note, we do advise 2 to 5 working days for standard deliveries. We have reviewed all communications between yourself and our team and we can see no evidence of the words 'that's your problem' being used. We did, unfortunately, advise that, as the item was opened and unwanted, we could not accept this as a return as this is not in a resellable condition. With regards to the edition of Unknown Pleasures that is currently sold by hmv, the only version available to us is the edition which you have received. Should you have any specialist knowledge or concerns about the pressing of a particular title, we would certainly be happy to look into this for you, prior to the transaction being put through. Regrettably, our stock database may not have a full specification list, regarding the mastering and remastering quality and edition dates. This being said, we do sincerely thank you for your feedback, which we will take on board and we apologise once again for the disappointment caused.
Hmv Stirling great staff
So polite and helpful told me they could order in exactly what I was looking for
13 november 2025
Antwoord van hmv (UK) - Stirling
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Stirling
Hello Elizabeth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vinyl
Easy to navigate the website and find albums in the deal. Easy to pay. Communication by email was good including notification of the order being ready. Collection was easier than anticipated. Items were well packed in their box to prevent damage in transit.
Absolutely no issues with ordering online with HMV again.
14 oktober 2025
Antwoord van hmv (UK) - Stirling
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very prompt
Very prompt, good communication and with the offer price for specialist music (in this case) made it all worthwhile.
5 oktober 2025
Antwoord van hmv (UK) - Stirling
Hello customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Staff very pleasant and helpful.
26 september 2025
Antwoord van hmv (UK) - Stirling
Hi Jim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Personal attention Assistant left what he was doing to…
Assistant left what he was doing to deal with my query. After searching on website , ordered up my request which arrived when stated. Very positive and pleasant experience.
30 juli 2025
Antwoord van hmv (UK) - Stirling
Hi Isabella
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I exchanged an on line purchase in…
I exchanged an on line purchase in store
Staff were Very helpful
25 juli 2025
Antwoord van hmv (UK) - Stirling
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly
Good, friendly staff. I also had to return a faulty dvd and the staff at Stirling were excellent. No problem getting a replacement.
Fopp in Edinburgh is a good place for a browse.
As I want to review Stirling and Edinburgh, your options don't allow me to tick 2 boxes. Shortsighted of you.
17 juli 2025
Antwoord van hmv (UK) - Stirling
Hello Stephen
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
nicely packaged
12 juli 2025
Antwoord van hmv (UK) - Stirling
Hi Erin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
The staff at the Stirling branch are fantastic. So knowledgeable and professional in their response to my questions and very helpful with my order. Thank you so much!
20 juni 2025
Antwoord van hmv (UK) - Stirling
Hi there!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything went well and staff are very…
Everything went well and staff are very pleaseant.
10 juni 2025
Antwoord van hmv (UK) - Stirling
Hi Alex
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Stirling
Hi Gordon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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