The staff at the Tunbridge Wells store were extremely helpful. The chap upstairs looked online for me and did all the ordering. All instructions were very clear and he was very friendly, as was the gi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
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Lees wat reviewers zeggen
Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... Toon meer
Bedrijf heeft geantwoord
I purchased several albums and one was not playable. Upon returning to HMV there was no questions as to why, just an agreement to exchange the LP. Within a week I had a new album. Excellent service.
Bedrijf heeft geantwoord
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Tunbridge Wells
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, Verenigd Koninkrijk
4,7
Uitstekend
114 reviews
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Tip top service
The staff at the Tunbridge Wells store were extremely helpful. The chap upstairs looked online for me and did all the ordering. All instructions were very clear and he was very friendly, as was the girl downstairs.
30 april 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi Angie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Tunbridge Wells
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The company feels it’s acceptable to sell CHILDREN alcohol related products
The company feels it’s acceptable to sell a child alcohol related products in a surprise bag for children! Awful customer service with no support. Would never recommend them
5 april 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Tunbridge Wells
Hello Lucy
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Antwoord van hmv (UK) - Tunbridge Wells
Hi Tom
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I purchased several albums and one was…
I purchased several albums and one was not playable. Upon returning to HMV there was no questions as to why, just an agreement to exchange the LP. Within a week I had a new album. Excellent service.
3 april 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Tunbridge Wells store
Staff from Tunbridge Wells store was so helpful. Placed an order and was here within a few days. I will definitely use that store again.
27 februari 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kind staff
The staff were very helpful when I had a problem with my email to collect
8 februari 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi Rebecca
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Tunbridge Wells
Hello Robert,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
A great place to pick up BlueRay films
A great place to pick up BlueRay films, I found 4 old films I had been after and a staff member found me 2 of them very impressed.
10 januari 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The member of staff in Tunbridge Wells…
The member of staff in Tunbridge Wells was most helpful and friendly and placed my order for me very happy with the service
19 januari 2026
Antwoord van hmv (UK) - Tunbridge Wells
Hi Andrew,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Tunbridge Wells
Hello Dennis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent online service.
15 september 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi Χάρης
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
5 stars
In branch service top quality, fast delivery & great comms from order to pick up.
6 december 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi stacey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Top class service
The member of staff was very friendly and helpful. He dealt with all my questions with great professionalism, making the shopping process very easy.
17 november 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi Tracey
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Tunbridge Wells
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant store
Brilliant store
Staff are great so helpful
Old sckool high street shop we should treasure.
Thank you
20 november 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi Jonathon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
17 november 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service as always
Good service as always. We are lucky to have an hmv shop in our town.
5 november 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hello Gavin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
Overall a very good experience form ordering to receipt in store. Very good friendly customer service upon collection
13 oktober 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful service.
13 oktober 2025
Antwoord van hmv (UK) - Tunbridge Wells
Hi Caroline,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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