HMV in Warrington's Golden Square shopping centre is quite small but packed with a wide selection of music and more! I found a recently released CD by one of my favourite artists, that I didn't even k... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie85 / 86 Golden Square,, WA1 1QE Warrington, GB
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Lees wat reviewers zeggen
After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... Toon meer
Bedrijf heeft geantwoord
Went into the Warrington store to purchase a new release. Unfortunately, it wasn’t in-store but the assistant (Beth) was very helpful, ordered it for me and arrived in the store within 2 days. Very h... Toon meer
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What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... Toon meer
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Bedrijfsgegevens
Over hmv (UK) - Warrington
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
85 / 86 Golden Square,, WA1 1QE, Warrington, Verenigd Koninkrijk
4,7
Uitstekend
234 reviews
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Amazing staff in HMV Warrington
Amazing staff in HMV Warrington. Super informative & helpful always
29 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Rebecca
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Warrington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
No waiting around
No waiting around. My parcel had been there a week the cashier still found it straightaway.
Very polite. I would order from HMV again
I opted for click & collect.
27 maart 2026
Antwoord van hmv (UK) - Warrington
Hello Jacqueline
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Efficient service
Staff friendly and order taken efficiently. Order fulfilled quickly (ahead of estimated delivery date). Very pleased.
18 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
had a problem with one of my purchases
had a problem with one of my purchases, the aftercare service was sublime.
12 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Simon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are always helpful
The staff are always helpful, professional, polite, respectful, knowledgeable and talk to me. They are nice to have a conversation with and make my visits enjoyable.
26 februari 2026
Antwoord van hmv (UK) - Warrington
Hello Charles,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were great in helping me with…
The staff were great in helping me with getting my Blu,ray and ordering it for me
15 februari 2026
Antwoord van hmv (UK) - Warrington
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Refund policy needs reviewing!!!
Refund policy needs reviewing! I had a bad experience purchasing an item online. Travelled to the nearest HMV which was 6-7 miles away to seek a refund. Told at the till exchange or credit note. You can return via online, attempted this and you are charged more money £3-£4 extra to have shipped back to the company. What a load of time wasting, full refund should be given by the store, which is HMV. Tried to contact HMV directly extra charge to my phone bill due to 084 number. This problematic purchase has put me off shopping with the company.
After receiving a reply to my review it still is the case I mentioned. Awkward way of dealing with a return when most stores will and do returns to store FREE. Less hassle for customers and more likely to shop again with the brand. That reply just repeated what I said and offered no actual help. I'm sure a managers discretion at stores could be applied for sorting and dealing with returns.
10 februari 2026
Antwoord van hmv (UK) - Warrington
Hi there, thanks for reaching out and making us aware of your thoughts regarding our returns policy. We are sorry to hear of your disappointment with regards to our returns policy. As the store would have informed you; our high street stores are only able to offer exchanges for online orders and as such if you require a refund, you would need to return this to us. If the item was merely unwanted then there would be a service charge applied however if the item was faulty/damaged, the returns label would be pre-paid.
You mention attempting to call us, however please be aware that only our high street stores use 084 numbers. Our customer service team can be reached directly on 0333 3234 754 9am-5pm, Monday to Friday. You are also welcome to contact us through email at website.service@hmv.co.uk.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Counter staff at the Warrington branch…
Counter staff at the Warrington branch were very helpful and ordered the vinyl I wanted to be delivered to my home address.
7 februari 2026
Antwoord van hmv (UK) - Warrington
Hi Anthony
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Warrington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Warrington
Hi richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hi Amanda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From finding what I wanted to ease of…
From finding what I wanted to ease of ordering and paying to delivery.wonderful,seamless service
19 januari 2026
Antwoord van hmv (UK) - Warrington
Hi Claire,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Emailed to say my order was delivered…
Emailed to say my order was delivered and ready too collect on the release date
Easy to collect package perfect ie no dinks or marks.
15 januari 2026
Antwoord van hmv (UK) - Warrington
Hi Luke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hi Kurt,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I got my package in perfect condition
I got my package in perfect condition, it would 5 stars but they left it in the open behind my gate. Luckily my neighbour picked it up. I feel that’s more of a Royal Mail thing so I seriously would buy again
14 januari 2026
Antwoord van hmv (UK) - Warrington
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Harder to find item was in stock online…
Harder to find item was in stock online and shipped to the store, ordered and collected with no issues at all. Box was a bit cumbersome so we placed it in a bag outside and the store disposed of the extra packaging. Great service and My partner is over the moon with her loungefly bag for the wedding!
13 november 2025
Antwoord van hmv (UK) - Warrington
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hello June,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Warrington
Hi shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered some vinyl on line to pick up…
Ordered some vinyl on line to pick up in store. Good communication throughout and no issue's during pick up.
3 januari 2026
Antwoord van hmv (UK) - Warrington
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Warrington
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Warrington
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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