Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Lees wat reviewers zeggen
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... Toon meer
Bedrijf heeft geantwoord
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... Toon meer
Bedrijf heeft geantwoord
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Wigan
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, Verenigd Koninkrijk
4,6
Uitstekend
173 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Niamh was helpful and engaging
Niamh was helpful and engaging. She helped me with a query about a vinyl finding out that a re-release was imminent.
13 maart 2025
Antwoord van hmv (UK) - Wigan
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Wigan
Hi Maria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Big fan of HMV
Big fan of HMV. Great service, always & quality goods at decent prices x
31 januari 2025
Antwoord van hmv (UK) - Wigan
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Wigan
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very friendly staff and helpful
15 januari 2025
Antwoord van hmv (UK) - Wigan
Hi DARREN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Two young female assistants …
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and efficient, gave me all relevant information about the item coming into store for me to collect. Received it within a few days— excellent service.Thank you HMV.
12 januari 2025
Antwoord van hmv (UK) - Wigan
Hi Kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Wigan
Hi Timothy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff prompt service
22 december 2024
Antwoord van hmv (UK) - Wigan
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was looking for an album for my…
I was looking for an album for my grandson, it wasn’t in store but the very helpful assistant ordered it for me which I was then able to collect from the Wigan store after a few days.
21 december 2024
Antwoord van hmv (UK) - Wigan
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
The ring and reserve service was really quick and helpful. Staff both on the phone and in store were great, it's really nice to still find a retailer with such excellent (human!) customer service, highly recommend.
18 december 2024
Antwoord van hmv (UK) - Wigan
Hi Caroline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Wigan
Hi Christine
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Simple way to pick up an order.…
Easy to locate service counter and staff responce was quick and efficient.
19 december 2024
Antwoord van hmv (UK) - Wigan
Hi Keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Wigan
Hello
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Clear email
Very clear email giving me notification of the item at the chosen store. Very helpful staff.
15 december 2024
Antwoord van hmv (UK) - Wigan
Hi Bob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great,polite service.
12 december 2024
Antwoord van hmv (UK) - Wigan
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online
Easy to order online, dispatch was quick & staff in the shop were very friendly & helpful when I picked item up.
11 december 2024
Antwoord van hmv (UK) - Wigan
Hi Lisa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
The colleague on the till was really helpful and ordered my item on line and got it delivered to my home address for ease
29 november 2024
Antwoord van hmv (UK) - Wigan
Hi Hayley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Got the service I’d expected from such…
Got the service I’d expected from such a well known company. Shouldn’t have to say ‘well done’ but as we tend to get rubbish service from so many ‘high street’ stores it’s a welcome change to get very good service. Thank you.
16 november 2024
Antwoord van hmv (UK) - Wigan
Hi Rodney,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Wigan
Hi Customer
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Online ordering was simple to us .e
Online ordering was simple to use , order arrived within the time specified. All in all a very good experience , and will definitely use again .
16 november 2024
Antwoord van hmv (UK) - Wigan
Hi Ian,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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