Waited over 2 weeks for a delivery and items never arrived. Excuse was to blame the courier for the delays rather than taking responsibility. Given 2 star as they have confirmed a refund fairly prompt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Toon meer
Bedrijf heeft geantwoord
Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Toon meer
Bedrijf heeft geantwoord
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 0333 335 0438
- shop@hockeyfactoryshop.co.uk
- www.hockeyfactoryshop.co.uk
3,3
Gemiddeld
195 reviews
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Fantastic service
Fantastic service, quick delivery and super value for money. I will definitely be ordering again. I have one hockey mad daughter and so glad I found the Hockey Factory Shop
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Lisa,
Wow thank you very much for such a kind review, we are glad that you were very happy with our service. Really appreciate your custom and we look forward to it in the future!
Elliott
Pleased with ease of the transaction…
Pleased with ease of the transaction including prompt delivery and well packed.
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Ian,
Great to hear you were pleased with our service and appreciate the very kind review, thanks a lot.
Elliott
Bought hockey shoes for my son and they…
Bought hockey shoes for my son and they arrived in good time. Very happy with them.
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi S Simmons,
Fantastic to hear your son was happy with the shoes you ordered, we hope he has a good season. Thank you very much for taking the time to leave such a great review also.
Elliott
My product
My product I wanted wasn’t it but I had quick response and options of other item and fast delivery
Thank you
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Calum,
Thanks for taking the time to write this review and thanks again for your custom.
On occasion our stock forecasting can be slightly off, particularly on items which have proved even more popular than we anticipated. We will always do everything we can to advise of the expected delivery date of an out of stock item and also offer the most suitable alternatives as quickly as we can. I apologise your original item wasn't available for immediate dispatch when you placed your order.
We are very pleased to hear we managed to resolve this problem quickly and efficiently!
Joel
Speedy delivery
Speedy delivery of a great pair of hockey astros
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Lizzie,
Wonderful to hear that you are happy with your shoes, and that you are very happy with our service. Thanks so much for the great review.
Elliott
Recommended
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Mr Thompson,
Thanks a lot for the recommendation and we are delighted that you are happy with your order.
Elliott
Antwoord van Hockey Factory Shop
Hi SR,
Great to hear you are happy with our service and hugely appreciate the 5 star review.
Elliott
Excellent service and product will…
Excellent service and product will definitely purchase from the site again
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hello Amanda,
We value you your custom very much and we look forward to it in the future, thanks so much for taking the time to leave us such a great review!
Elliott
Generally really good with the best…
Generally really good with the best prices compared to other online suppliers. Occasional hiccups with deliveries and back orders but otherwise very reliable.
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Will,
Thanks for taking the time to leave us a review.
I apologise for any inconvenience that may have been caused by some items being on back order. We always try to minimize any delays on the rare occasion that an item is on back order and always strive to fulfill orders in the quickest possible time.
Elliott
ORDER RECEIVED VERY QUICKLY VERY GOOD…
ORDER RECEIVED VERY QUICKLY VERY GOOD SERVICE
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hello Beryl,
Thanks very much for the wonderful review, and glad you are happy with your order!
Elliott
Antwoord van Hockey Factory Shop
Hello Julia,
Thank you very much for taking the time to leave us a review and we are delighted to know you were happy with our service.
Elliott
Great choice of products
Great choice of products, My son is very pleased with the Adidas shoes and they were very good value.
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Marcus,
Great to hear your son is happy with his shoes, we hope he plays well in them and thank you very much for the 5 star review.
Elliott
A pleasure to buy from.
Great company to deal with - top quality products, communications and after care.
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hello Sean,
Thanks so much for those kind words, very much appreciated. We value your custom and are glad to hear you had such a good experience!
Elliott
Antwoord van Hockey Factory Shop
Hello Mr Boyd,
Really appreciate the 5 stars, happy you had a great experience with us and thanks a lot for taking the time to leave a review.
Elliott
Excellent service
Excellent service - there was a small problem with my order which was quickly corrected. Highly recommended
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hello Julian,
Thank you very much for this review, we strive to try and manage any issues that arise quickly as with yours. Glad we could sort yours for you and appreciate the recommendation!
Elliott
Great service and very helpful
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Jeremy,
Glad we could make your experience a seamless one and thank you very much for the 5 star review!
Elliott
Always a seamless process....
Always a seamless process with HFS...great prices, choice and very efficient!
17 oktober 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hello Mr Gill,
Really appreciate this review, we're delighted that you are happy with your product and our service!
Elliott
Should have read reviews here before…
Should have read reviews here before ordering from these guys. bought a hockey stick for my son. recd it he tapped it up a few times(5 mins) and didnt like it. requested an exchange and they said its been used!!
3 oktober 2018
Review zonder uitnodiging
If you’re in a hurry, don’t bother
Ordered a pair of Mercian shorts with next day delivery at an addition cost, received a text the day after saying they were out of stock. Ended up taking over 2 weeks to arrive. Not a very good system if a customer can buy a product for next day delivery if they haven’t even got them in stock.
In the meantime I bought a different pair of shorts for next day delivery, the exact same thing happened.
Terrible service
25 september 2018
Review zonder uitnodiging
No Complaints
Read the reviews and it was a bit mixed, but I ordered a hockey stick and it came 2 working days after I ordered it - no issues with the service at all.
29 maart 2018
Review zonder uitnodiging
Antwoord van Hockey Factory Shop
Hi Richard,
Thanks for shopping with us and thank you for the great review!
HFS
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