Think Carefully
We used Hockeyreizen to arrange an international group hockey tour in October 2025. Several promised services were not delivered:
* Two hotel bookings for accompanying adults were never confirmed, resulting in last-minute arrangements in sub-standard accommodation.
* Transportation was poorly managed.
* One scheduled hockey fixture wasn't confirmed with the club, forcing our team to play under unfavorable conditions as the opponents were double-booked.
* Another scheduled hockey fixture was cancelled last-minute, leading to last-minute changes to the entire itinerary to accommodate a substitute fixture.
* Tour management and communication, from the initial planning stages through the actual tour, were very lacking and disorganized.
These issues caused significant reputational damage to our company. Despite submitting a formal complaint to Hockeyreizen., the company provided no response or acknowledgement.
We share this experience so that other schools and organizations can make an informed decision before booking with Hockeyreizen.


